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Tukan Hotel & Beach Club

3.5 star property
Hotel with 2 outdoor swimming pools, walk to Playa del Carmen Main Beach

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June 2024

Tukan Hotel & Beach Club

Photo gallery for Tukan Hotel & Beach Club

Front of property – evening/night
Gym
Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)
Restaurant
Check-in/check-out kiosk

Overview of Tukan Hotel & Beach Club

Reviews
6.2

Popular amenities

  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Calle Quinta Avenida, between Calle 14 Nte & Calle 16 Nte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal13 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

View all photos for Standard Room, 2 Bedrooms

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Double Beds

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About the area

Playa del Carmen

Located near the beach, Tukan Hotel & Beach Club is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Discover the area's water adventures with kayaking, waterskiing and parasailing nearby, or enjoy the great outdoors with ecotours.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 1 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 13 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • Starbucks - 1 min walk
  • La Parrilla Playa - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • Hacienda Tequila - 1 min walk

About this property

Tukan Hotel & Beach Club

Hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Mamitas Beach, Tukan Hotel & Beach Club provides a beach bar, a garden and a bar. Be sure to enjoy a meal at la ceiba bar y buffet, the on-site buffet restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools
  • A 24-hour front desk, wedding services and tour/ticket information
  • A porter/bellboy, smoke-free property and a front desk safe
  • A water dispenser and motorised watercraft on-site
Room features
All 156 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with rainfall showers
  • Flat-screen TVs with cable channels
  • Balconies, ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • la ceiba bar y buffet

Things to do

  • 2 outdoor pools
  • Personal motorised watercraft

Family friendly

  • 2 outdoor pools
  • Free cot
  • Free rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Daily housekeeping
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden

More

  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Up to 22 lb per pet
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Tukan
Tukan Beach Club All Inclusive Playa del Carmen
Tukan Beach Club All Inclusive
Tukan Beach Hotel
Tukan Hotel
Tukan Hotel & Beach Club All Inclusive Playa del Carmen
El Tukan Hotel Playa Del Carmen
Tukan Hotel Beach Club All Inclusive
Tukan Club All Inclusive
Tukan Hotel Beach Club Playa del Carmen
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Club
Hotel Tukan Hotel & Beach Club Playa del Carmen
Playa del Carmen Tukan Hotel & Beach Club Hotel
Hotel Tukan Hotel & Beach Club
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel Beach Club All Inclusive
Tukan Club Playa Del Carmen
Tukan Hotel Beach Club
Tukan Hotel & Beach Club Hotel
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel & Beach Club Hotel Playa del Carmen

Frequently asked questions

Does Tukan Hotel & Beach Club have a pool?

Yes, this property has 2 outdoor pools.

How much is parking at Tukan Hotel & Beach Club?

This hotel doesn't offer parking.

What time is check-in at Tukan Hotel & Beach Club?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Tukan Hotel & Beach Club?

Checkout is at noon.

Where is Tukan Hotel & Beach Club located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Tukan Hotel & Beach Club Reviews

Reviews

6.2
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 8 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 7 out of 32 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located right on 5th Avein th heart of the action. The all inclusive option provided 3 options for dining, Legends sports bar, La Ceiba buffet and Los Tulipanes restaurant. We loved the food and atmosphere at the sports bar and the restaurant had amazing views of the street and lots of food options, however we weren’t impressed with the buffet. The all inclusive also included drinks at The Living Bar and the Kool Beach Club. All these combined for a variety of dinning and drinking options. The hotel rooms are nothing fancy, but were very clean, and everything worked as it should (a/c, hot water, safe) beds and pillows are very firm, hair drier and irons have to be signed out from the front desk for 2 hours at a time. The soap and shampoo provided does not lather well and there is a minimum number of coat hangers in the closet (6). There is a tv with English channels but there isn’t a phone in the room. The pools are nice and clean but very shaded
Stayed 7 nights in Feb 2019

6/10 Okay

Rubi, Michigan

Liked: Cleanliness, room comfort
Modest hotel
The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.
Stayed 7 nights in Aug 2017

8/10 Good

luis, salinas, ca.

Liked: Cleanliness, property conditions & facilities, room comfort
Position geografic is perfect. Clean and very secure.
Stayed 4 nights in Jul 2017

2/10 Terrible

Esther, Frisco TX USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
really bad experience, I don't recommend to no body this hotel.
Stayed 4 nights in Jun 2017

4/10 Poor

Edgar

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, but that is it.
I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.

6/10 Okay

Sally

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great location and drink options
The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never been in a hotel with a service like this.
Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental

6/10 Okay

Manuel A, Mexico City

Disliked: Staff & service, room comfort
Disappointed
Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service

8/10 Good

Chris, Okanagan Valley/San Blas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The wifi was horrible.