Search Residences in Playa del Carmen

"Room was cleaned well and daily. Staff goes over the top and are very friendly. Pools are gorgeous and clean. We had such a wonderful time and will return! "

"Staff were friendly and awesome. They work tirelessly to make your stay enjoyable."

"Had the best experience at this resort! Would highly recommend it and if you stay in a villa, you’ll be treated likely royalty. Carla made our stay so memorable! Thank you! "

"No ocean view from my room. Ocean had seaweed everywhere. Overall good hotel and staff though "

"The property was clean the staff where nice the food was great with good times and variety. I would stay here again. Many people who came who stayed this is a repeat stay, one couple saying this is the 5th time. The rooms where beautiful, and the staff where very attentive the pool was clean the beach was in seaweed season so not the property’s fault but the bar and the beach itself beautiful ! "

"It was great, cool swim-up room."

"The ocean was visible and the pool. Many options go dining. There were nightly shows and activities put on by the hotel. The pools were great! We enjoyed our trip very much!! "

"The property overall was very good. The staff was friendly and I liked that you could go to other RIU hotels in the area and eat and drink and it was still all inclusive. The food was pretty good, most restaurants are buffet style. The rooms were a little dated but I liked daily room service. Nice place I would definitely go back again!"

"In my personal experience of staying at this hotel the room was clean and modern and the staff was great. The only area that requires improvement in this hotel is the POOL!!. The roof top area is great but the pool's water is cloudy which in my personal knowledge its a sign of bacterial growth or chemical in balance and hotel were great but the pool water was dirty and cloudy. I made a complaint to the front desk regarding the pool water and request for it to be cleaned on my second day at the hotel but it was never fixed and we stayed there for 6 days. We were unable to enjoy the pool for this reason. I hope they can fix it as i would definitely return to this hotel. "