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Reviews of The Marmalade Hotel

4 out of 5
The Marmalade Hotel
HOME FARM ROAD, Portree, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 196 reviews" "
Rating 8 - Good. 34 out of 196 reviews" "
Rating 6 - Okay. 8 out of 196 reviews" "
Rating 4 - Poor. 2 out of 196 reviews" "
Rating 2 - Terrible. 5 out of 196 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area. Walkable, plenty of stores and restaurants. The best restaurants book pretty quick so if you are interested in one, ensure to make reservations ahead of time. Lovely town
Stayed 1 night in Apr 2024

10/10 Excellent

Richard, Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
The Marmalade staff went above and beyond in helping us with our dining choices even going to the restaurant to confirm our reservations. The breakfast was delicious. Would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Portree and this hotel. Our only suggestion would be to book dining reservations in advance. We BARELY got in for dinner after trying 5-6 restaurants as a walk-up. And this was early in the season (3rd week of April). The brunch at the hotel is great, but I'd also book that early if you want an early start out on the trails.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful environment; top class room; excellent food
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for Isle of Skye
Stayed 8 nights in Mar 2024

10/10 Excellent

Carmela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and convenient, all in a standard modern style. I usually prefer old school with lots of character, but this was a last minute emergency stop. And what a great choice! The staff were absolutely wonderful - really kind and helpful. We booked late in the evening because a road closure precluded our getting back to our hotel on the mainland. The staff graciously offered us toothbrushes and went out of their way to find a restaurant that could accommodate us at the late hour. So welcoming
Stayed 1 night in Apr 2024

10/10 Excellent

Caren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff at this property were lovely. They were all helpful and attentive. Susanne, at the front desk is a gem. She was friendly, helpful and just so friendly. She had great recommendations for restaurants outside of Portree and was so sweet to our son.
Stayed 2 nights in Apr 2024

10/10 Excellent

whit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff was wonderful it even smelled gorgeous! The food was OUTSTANDING in the restaurant.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms itself were great with spacious bathrooms. The staff was uber friendly and knew us / which room we were staying throughout the hotel. The restaurant there is fabulous, we ate both dinner and breakfast and immensely enjoyed both. Would NOT hesitate to stay here again! Such a pleasure in Portree!
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality accommodation in a quiet area only five minutes walk from the centre of Portree
Stayed 2 nights in Apr 2024

10/10 Excellent

Verna

Liked: Cleanliness, staff & service
Lovely small hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebekah, Boyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but the stand out was the staff. Incredibly helpful and attentive. Full of local knowledge and recommendations and nothing was ever too much bother.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful place! We thoroughly enjoyed our stay and getting away to Skye! Would absolutely stay there again
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel. Rooms were well designed and large, staff were really friendly. So quiet and got a great sleep plus there were snacks in the room which was a nice touch. Would also really recommend the breakfast. Great value and delicious
Stayed 1 night in Mar 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely. Nice check in staff. Room was very comfortable. Great linens, had the best sleep. Bathroom and amenities were amazing. A must stay if you visit Portree. I checked the other options as we strolled thru town just curious-nothing close to this! Don’t hesitate to book here!
Stayed 1 night in Mar 2024

10/10 Excellent

Lewis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night during a Highland road trip - lovely hotel and an excellent dinner. Sadly we left before breakfast, but really hope to be back someday soon !
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Great location to walk into Portree in 5 minutes. Relatively central to drive to other areas and sites in Isle of Skye. All of the staff where very warm and personable
Stayed 3 nights in Feb 2024

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, beautiful views from the rooms and very attentive staff. Great bathroom and also ate breakfast here which was wonderful. Only a 5 minute walk into the centre also - would definitely recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Jivesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel Highly recommended Staff extremely nicr
Stayed 2 nights in Dec 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Stayed 2 nights in Nov 2023

10/10 Excellent

CAROL, CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We so enjoyed our visit here. We stayed for 2 days. What a lovely hotel. Great restaurant - we had dinner and breakfast here. Options were delicious. Our initial reception person was new and did not know the area but everyone else was informative and helpful. This was a great location to tour Skye and an easy walk into town. All the extras were appreciated. The view from our window was so pretty and the bed was comfortable. Nice coffee/tea options too. We recommend and want to come back!
Stayed 2 nights in Oct 2023
Response from Laura on 13 Nov 2023
Dear Carol,Thank you for taking the time to leave us your kind feedback. It is great to hear you enjoyed your time with us at Marmalade Hotel and in our Chargrill Restaurant. We appreciate your kind words and hope to welcome you again should you ever visit the beautiful Isle of Skye.Kind regards,Laura CareyRooms Division Manager

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property managers were absolutely wonderful and welcoming us with a card and some Scottish tablet since we were on our honeymoon. Very friendly and accommodating staff.
Stayed 3 nights in Oct 2023
Response from Augusto on 29 Oct 2023
Thank you for your kind words and time to rate our hotel and staff.We hope to see you again soon.

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff reception were not receptive to tourists Lack of welcoming feel Rooms are fine and quiet A very transactional experience Limited and pricey menu No bar other than part of the restaurant but good selection of local product
Stayed 3 nights in Oct 2023
Response from Laura on 28 Oct 2023
Dear Tim,Thank you for taking the time to leave us your feedback. We are saddened to hear you found our team wasn’t receptive to you, as a guest of the hotel and of Skye - this is certainly not the intention. Our staff work hard to provide all our guests with attentive, personalised and friendly service and we sincerely apologise if you felt this was not the case.We hope you had a wonderful onward journey and should you return to Skye, we would like the opportunity to show you the finest guest experience that I know we are capable of offering.Kind regards,Laura CareyRooms Division Manager

6/10 Okay

Katrina

Liked: Room comfort
Good but not worth the price
Given what we paid, not worth the cost. You’re paying for location, decent hotel but certainly overpriced. No food available on Mondays, staff not particularly friendly.
Stayed 1 night in Sep 2023
Response from Laura on 22 Oct 2023
Dear Katrina,Thank you for taking the time to leave us your feedback. We are sorry to hear your stay with us did not meet expectations. Our rates are based on market trends and are competitive towards similarly rated hotels in the area. Prior to arrival, we do reach out to all our guests advising on breakfast and dinner reservations, as well as our restaurant being closed Sunday-Monday.We are saddened to hear you found our team unfriendly - this is certainly not the intention. Our staff work hard to provide all our guests with attentive, efficient and friendly service and we do sincerely apologise if you felt this was not the case.We hope you had a wonderful onward journey and enjoyed your time in bonnie Scotland.Kind regards,Laura CareyRooms Division Manager

8/10 Good

Sidnei

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was ok, but disappointed because restaurant was closed.
Stayed 1 night in Sep 2023
Response from Laura on 22 Oct 2023
Dear Sidnei,Thank you for taking the time to leave us your feedback. It is great to hear you enjoyed your time with us. We do reach out to all our guests prior to arrival advising on breakfast and dinner reservations, as well as our restaurant being closed Sunday-Monday. We hope you had a wonderful onward journey and that you will think of us, or one of our sister hotels for your next visit to bonnie Scotland.Kind regards,Laura CareyRooms Division Manager

10/10 Excellent

Daria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Marmalade. Easy walk into town but quiet and removed from the touristy center. Staff was friendly and helpful. Do fine at the Chargrill for dinner if you have a chance, best steak we’ve had all year!
Stayed 3 nights in Aug 2023
Response from Laura on 2 Sept 2023
Dear Daria,Thank you for taking the time to leave us such a kind review. It is great you hear you enjoyed the quiet in our location, that is only a stone’s throw from the busy town centre. We are glad to know you enjoyed dining at our Chargrill Restaurant (the dry aged fillet of beef is my favourite too!). We hope you had a pleasant onward journey and please reach out to us or one of our sister hotels across bonnie Scotland for your next visit.Kind regards,Laura CareyRooms and Division Manager

2/10 Terrible

Raymond

Stayed 1 night in Aug 2023

2/10 Terrible

ruth

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Terrible stay!
Do not stay here. Heavily overpriced at £200 per person per night! We were in an attic room with no lift to it or air conditioning and a window that was broken and could not stay open! There was no room for us in their dining room to have dinner and the second day there was no water from 11am until 5 but they didn’t tell us when it went on and had said we might have to leave!! We didn’t even get a complimentary glass of wine or money off!! I can’t get in contact with hotels .com to talk to anyone about it all! It has been a terrible £800 stay which we were treating ourselves to for our special wedding anniversary!!!
Stayed 2 nights in Jun 2023
Response from Moira on 18 Jun 2023
Dear Ruth,Thank you for your review. I would like to apologise for the issues you experienced during your stay with us. You stayed in one of our Premier rooms, and they are located on the top floor of the hotel to allow the best views. The Premier are large and light rooms, the one you occupied during your stay has 3 windows, and I feel that calling them attic rooms is not a fair description. Our maintenance team has been notified about the issue with the one window which would not stay open. Should you have contacted our reception team at any time with your concerns, we would have been able to act on them immediately and of course, offer you compensation to any inconveniences during your stay. As it was, the first we heard about the window was at your departure, and that was the only concern you mentioned to our team.Should you like to talk in detail about your experience at the Marmalade hotel, please do not hesitate to contact me directly.Kind regardsMoira

10/10 Excellent

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our room! It was spacious and well appointed. There were plenty of outlets to recharge our phones. The bedding was so comfortable! Breakfast was delicious and a fun experience. All of the staff were very friendly.
Stayed 1 night in Mar 2023
Response from Moira on 18 May 2023
Dear Mary Louise,Thank you for posting your review. I am happy you liked our bedding, the breakfast, and enjoyed the amenities at the Marmalade Hotel. Please come visit us again on your next trip.Kind regardsMoira

10/10 Excellent

Saiendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Moira on 18 Jun 2023
Dear Saiendra,Thank you for the great score! We hope to be able to welcome you again on your next trip.Kind regardsMoira

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views and the room had an airy atmosphere. All very nice!
Stayed 1 night in Apr 2023
Response from Moira on 2 May 2023
Dear Christopher,Thank you for posting your review. We hope to see you again on your next visit to Skye.Kind regardsMoira

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warmth and modern luxury. We enjoyed several nights at this lovely hotel just a short walk up the hill from the waterfront. An excellent restaurant and fantastic staff made a rainy visit feel cozy and welcoming.
Stayed 2 nights in Apr 2023
Response from Moira on 2 May 2023
Dear Cassie,Thank you for posting this great review. Our team is always happy to make our guests feel welcome, and to have the best time at the Marmalade Hotel. We hope to see you again on your next visit to Skye.Kind regardsMoira

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely the place to stay in Portree
I was on a tour and had one night in Portree. I am so glad I picked the Marmalade Hotel. They were so nice and helpful and the room was comfortable and I had a good night sleep. A easy 5 minute walk into town.
Stayed 1 night in Apr 2023
Response from Augusto. on 18 Apr 2023
Thank you for your thoughtful words, Linda.Hope to see you soon.Kind regards,

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seemed new, clean, very well appointed, beautiful and super comfortable. All the staff were very nice, friendly and professional. Great location. Would definitely recommend and hope to go back!
Stayed 2 nights in Apr 2023
Response from Augusto. on 18 Apr 2023
Thank you for your thoughtful words, Suzanne.We hope to see you soon.Kind regards,

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for an amazing stay
Great location near the downtown area. The facilities and staff were amazing. Would highly recommend!!!
Stayed 2 nights in Apr 2023
Response from Augusto. on 18 Apr 2023
Thank you for your kind words, Shawn. Hope to see you soon.Kind regards,

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Augusto on 14 Apr 2023
Thank you

10/10 Excellent

RAYMOND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay very much, no negatives. Food was excellent, and if you are not fond of sea-food (like me) provided excellent choices. Enjoyed the cocktails. The hotel was cosy but yet modern. Staff was excellent. As noted no negatives but Skye is busy and getting booked in for the hotel and a meal at their restaurant requires to be done in advance. 5 stars for us
Stayed 2 nights in Apr 2023
Response from Augusto. on 14 Apr 2023
Thank you for your kind words, Raymond. We hope to see you again soon.Cheers.

8/10 Good

Kurt

Stayed 2 nights in Apr 2023
Response from Moira on 2 May 2023
Dear Kurt,Thank you for your rating.Kind regardsMoira

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, amazing view and wonderful staff! Would definitely stay there on my next trip to Skye!
Stayed 2 nights in Apr 2023
Response from Moira on 4 Apr 2023
Dear Elizabeth,Thank you for your review, and great rating. We are glad to know you had such a good time at the Marmalade Hotel. Please come to visit us again on your next trip.Kind regardsMoira

10/10 Excellent

Deidre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Marmalade! Perfect location on Isle of Skye for tourists. The staff were all so welcoming and helpful. Our room was clean and the shower was always hot! Loved our breakfasts and supper at the restaurant on site.
Stayed 3 nights in Mar 2023
Response from Moira on 4 Apr 2023
Dear Deidre,Thank you for this amazing review! It is great to know we were able to help you have the best holiday with our friendly team and comfortable rooms. Please try one of our sister hotels trhough Scotland on your next trip.Kind regardsMoira

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Excellent breakfast and very easy walk into town centre.
Stayed 2 nights in Mar 2023
Response from Moira on 4 Apr 2023
Dear Ian,Thank you for posting your review. We are glad to know you had a great time at the Marmalade Hotel.Kind regardsMoira

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, staff & service
Spectacular place ! 10/10 would go back & would recommend
Stayed 2 nights in Mar 2023
Response from Moira on 27 Mar 2023
Dear Shannon,Thank you for posting your review. It is great to know our guests were happy with the hotel and the service we offered. We will be looking forward to welcoming you again.Kind regardsMoira

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Moira on 27 Mar 2023
Dear Andrew,Thank you for the great rating!Kind regardsMoira

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service !
Response from Moira on 19 Jan 2023
Dear Cindy,Thank you for the review and rating!Kind regardsMoira

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing at this hotel. The location, the rooms, the cozy bed. I didnt try the breakfast or food in the hotel. There were snacks and water along with soaps to sample. I would stay again.
Response from Moira on 10 Nov 2022
Dear Michelle,Thank you for posting this kind review. It is great to hear you enjoyed everything in your stay with us. Please come visit us again on your next visit, with more time so you can also try our restaurant.Kind regardsMoira

10/10 Excellent

Bing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best among three top hotels stayed in Portree
Response from Moira on 10 Nov 2022
Dear Bing,Thank you for this great rating! You should also try our sister hotels in other amazing locations through Scotland.Kind regardsMoira

10/10 Excellent

Liem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great. Easy check-in and easy check-out. Very communicative. They made sure that we had reservations for breakfast and if we needed, they can pack us a breakfast to-go, amazing. There are no other amenities, and no elevator, but it is only two floors. The rooms are modern and very clean. The beds were extremely comfortable. I would definitely recommend this hotel to anyone that is staying in Portree. Apparently, it has a reputation for being one of the best in town. It is also only an easy 6 min walk from the town center.
Stayed 2 nights in Oct 2022
Response from Moira on 10 Nov 2022
Dear Liem, Thank you for posting this very detailed review! It is great to know we are reaching our goal on making sure our guests have everything they might need, and some more.Did you enjoy our guest lounge during your stay? If not, please do so on your next visit, we would be delighted to welcome you again!Kind regardsMoira