As the General Manager, I'm deeply concerned to learn about your experience at our hotel. Your safety and well-being, as well as that of all our guests, are our top priorities, and it's distressing to hear about such a troubling incident on our premises.First and foremost, please accept our sincerest apologies for the distress and discomfort you and your son experienced. This type of behavior is completely unacceptable and goes against everything we stand for as a hospitality establishment.I want to assure you that we take incidents like this very seriously. Our team is currently investigating the matter and will take appropriate action to address any security concerns and prevent such incidents from occurring in the future.Your feedback is invaluable to us, and I thank you for bringing this to our attention. Please know that we are committed to ensuring the safety and comfort of all our guests, and we will do everything in our power to make sure incidents like this do not happen again.If there's anything further we can do to assist you or if you have any additional information to share, please don't hesitate to reach out to me directly.Once again, please accept our sincere apologies for the distress caused, and we hope to have the opportunity to restore your faith in our hotel in the future.Warm regards,Artie SloneGeneral ManagerSuper 8 Hotel Prestonsburg

i am so sorry for you inconvenience and yes we would have went above and beyond to make things right with you if you had brought this to our attention sooner and i am so sorry for the attitude and performance of my staff.

thank you .. we strive on our hospitality and service.