My City Hotel

3.0 star property
Comfortable hotel, walk to Plaza del Charco

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May 2024

My City Hotel

Photo gallery for My City Hotel

Outdoor pool, pool umbrellas, pool loungers
Front of property
Desk, iron/ironing board, free cots/infant beds, free WiFi
Daily buffet breakfast (EUR 7.50 per person)
Shower, hair dryer, towels

Overview of My City Hotel

9.0

Wonderful

Popular amenities

  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Check out the area

Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • Popular LocationPlaza del Charco3 min walk
  • Popular LocationTaoro Park12 min walk
  • Popular LocationLoro Park18 min walk
  • AirportTenerife (TFS-Tenerife South)75 min drive
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Room options

Room

cleanliness

Highlights

Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

Junior Room

cleanliness

Highlights

Free cots/infant beds
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Room

cleanliness

Highlights

Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

Room

cleanliness

Highlights

Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

Room

cleanliness

Highlights

Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 24 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Similar properties

About the area

Puerto de la Cruz

Located in Puerto de la Cruz, My City Hotel is near the beach. San Juan Church and San Felipe Castle are notable landmarks, and the area's natural beauty can be seen at Garden Beach and Taoro Park. Don't miss out on a visit to Botanical Gardens.

What's nearby

  • Plaza del Charco - 3 min walk
  • San Felipe Castle - 11 min walk
  • Taoro Park - 12 min walk
  • Lago Martianez Swimming Pools - 12 min walk
  • Loro Park - 18 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • Compostelana Plaza - 2 min walk
  • Hannen Barril - 2 min walk
  • Compostelana - 2 min walk
  • Slow Coffee Tenerife - 3 min walk
  • Mazaroco - 4 min walk

About this property

My City Hotel

Hotel near Plaza del Charco
Located close to San Juan Church and Taoro Park, My City Hotel provides an airport shuttle, a rooftop terrace and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and multilingual staff
  • A 24-hour front desk, a TV in reception and a lift
  • Tour/ticket information, smoke-free property and coffee/tea in reception
Room features
All 50 rooms have comforts such as free WiFi and safes.
Extra amenities include:
  • Showers and hairdryers
  • Free infant beds, daily housekeeping and desks

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 8:00 AM–11:00 AM for a fee: EUR 7.50 for adults and EUR 3.75 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 18

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 7.50 for adults and from EUR 3.75 for children
  • Airport shuttle fee: EUR 25 per person (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 18 years old)
  • Late check-out fee: EUR 18 (subject to availability)
  • In-room safe fee: EUR 2.50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

My City Hotel Puerto de la Cruz
My City Puerto de la Cruz
My City Hotel Hotel
My City Hotel Puerto de la Cruz
My City Hotel Hotel Puerto de la Cruz

Frequently asked questions

Does My City Hotel have a pool?

Yes, this property has an outdoor pool.

Is My City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at My City Hotel?

There is free parking nearby.

What time is check-in at My City Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at My City Hotel?

Checkout is at noon. Late checkout is available for EUR 18 (subject to availability).

Does My City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per person applies.

Where is My City Hotel located?

Situated near the beach, this hotel is within a 5-minute walk of San Juan Church and Plaza del Charco. San Felipe Castle and Taoro Park are also within 15 minutes.

My City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 38 out of 87 reviews" "
Rating 6 - Okay. 1 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern and clean
near small harbour and center of the city and many restaurants modern clean very nice staff but no parking !!
Stayed 3 nights in Jan 2020

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also thought the decor in the dining room was well thought out. Lovely pool on the roof, that caught the sun. Handy for the historical town centre and sea front. Would recommend.
Stayed 3 nights in Feb 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Stayed 2 nights in Feb 2020

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Garnie, Suffolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
Stayed 1 night in Sep 2019

10/10 Excellent

Tazmtl, Montreal, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, great location
I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the centre of the town. It is great value for money and we will be staying here again in September. Thanks to the reception staff for allowing us to practice our Spanish!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing Hotel, great location and the staff were fantastic. This is the first time I have stayed somewhere that the staff care so much and are so helpful. They made are stay the best and I want to thank them. Room was clean, I would say the the front rooms can be noisy at night so maybe think about the back rooms if you don't like noise. Parking was ok when you got use to it, as there are lots of free places but you may find a small walk back to the hotel. There were fantastic range of shops and places to eat. You can walk to loro parque which is a must see. They guys at the hotel booked the tickets for us. If you don't want to get a car then contact the hotel they can arrange transfers at a great price. There is a fantastic vegetarian restaurant called limon which is amazing a must try. Renting a car this we did with expida I would say do it yourself and don't use gold car they just want money of you and car was bad. I would book cicar on there web page before you go. What more can I say this was a fantastic place of you want to experience the less commercial side of the island. This hotel was modern and just fantastic made us feel like family and I would stay again. It's a must we miss you guys already.
Stayed 4 nights in Jul 2019