Search Apart Hotels in Puerto Morelos

"After reading many negative reviews about Royalton Riviera Cancun, we were considering canceling our reservation and booking another hotel. Long story short, we are glad we didn't! THE FOOD was good except for one meal in 6 days we were there. The buffet had a wide variety and was pretty good overall. Omelettes, tacos, etc were very good. If you are used to American-style brisket, I would steer clear from ordering it there. The Tappanyaki was REALLY good! THE DRINKS were good, typical, all-inclusive drinks, but was pleased they had Coors Light cans as an option for the refrigerator in the room. The mixologist at the Zen restaurant made the best drink of the trip, a spicy mango cocktail. THE SERVICE was over the top! Yael was our personal assistant (a perk for booking with Hotels.com). She made dinner reservations for us and even decorated our room as a surprise for my daughter's birthday. She checked in with us to see if we needed anything regularly, (even on her day off!) The waiting staff was very nice and accomodating. THE BEACH had the most amazing sand! Plenty of chairs on the beach and a couple bars to order drinks from right on the beach. Not enough servers walking the beach but not a big deal since the beach bar was close. A tractor raked up the seaweed every day multiple times. OVERALL I would recommend this resort. So many people like to post negatives and don't highlight the positives. The positive experiences FAR outweighed any negative ones."

"Spotless rooms, very courteous staff!"

"Excellent staff and facilities. "

"I guess this might sound too good to be true, but my family and I had a wonderful time. We wouldn’t change a thing. My eight year old grandson said he would like the gift shop to be in the all inclusive! Ha ha. Other than that, he also would make no changes! Keep up the good work! 🙏☮️😎"

"The staff was amazing! They were so friendly. It was great getting to know them. The rooms were nice and clean. The food was very good as well. We had a great stay during our 11 days there. The only recommendations I would have are more entertainment and a shuttle to Playa. We really missed not going to 5th avenue."

"Great resort, food, and staff!! I definitely recommend booking here. My husband and I would return."

"Room was clean and beds were comfortable. The staff was amazing"

"Very nice resort "

"The staff was amazing, they have a guy name Roger that work in Sooon he is amazing. The food is pretty good, I’ve stayed in several all inclusive and this by far was the best one. Also all staff is friendly they will always speak and help you with anything you need. "