Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

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Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
3 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Overview of Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

4.5 star property

3.5/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY, 63734

Explore the area

  • Popular LocationPlaya Bucerias4 min drive
  • Popular LocationFlamingos Golf Club13 min drive
  • Popular LocationDestiladeras Beach14 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)33 min drive

Choose dates to view prices

About this area

La Cruz de Huanacaxtle

Located in La Cruz de Huanacaxtle, Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive is in the mountains and near the beach. Shoppers can visit San Pancho Nayarit Market, while everyone can enjoy the natural beauty of Playa Bucerias and Nuevo Vallarta Beach. Splash Water Park Vallarta and Rancho Mi Chaparrita are also worth visiting. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with ziplining and rock climbing. Guests appreciate the property's location for the nightlife.

What's nearby

  • Playa Bucerias - 4 min drive
  • Flamingos Golf Club - 13 min drive
  • Destiladeras Beach - 14 min drive
  • Plaza Lago Real Shopping Center - 22 min drive
  • Paradise Plaza Shopping Center - 26 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 33 min drive

About this property

Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

Elegant beach property and 3 outdoor swimming pools
Catch the free shuttle from Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive to the beach where you can enjoy volleyball. Then return for a meal at one of the property's 4 restaurants.
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive offers 154 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 32-inch Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in March 2022.

3 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • 4 restaurants
  • 2 poolside bars, 4 bars/lounges and 1 beach bar

Restaurants on site

  • Restaurant Rodizzio
  • Huanacaxtle
  • Restaurant Raixes
  • Beach Club Eva Mandarina

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Private picnics
  • Shopping

Family friendly

  • 3 outdoor pools
  • Children's pool
  • In-room childcare (surcharge)
  • Pool toys
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Renovated entire property – March 2022
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Grand Matlali Hills Spa
Grand Matlali Hills Spa All Inclusive
Grand Matlali Hills Resort Spa Natural Experiences
Grand Matlali Hills Resort Spa Natural Experiences All Inclusive

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 94 out of 350 reviews
5 - Excellent 27%
Rating 4 - Good. 105 out of 350 reviews
4 - Good 30%
Rating 3 - Okay. 67 out of 350 reviews
3 - Okay 19%
Rating 2 - Poor. 45 out of 350 reviews
2 - Poor 13%
Rating 1 - Terrible. 39 out of 350 reviews
1 - Terrible 11%

4.0/5

Cleanliness

3.7/5

Staff & service

3.0/5

Amenities

3.7/5

Property conditions & facilities

3.8/5

Eco-friendliness

1/5 Terrible

Travelled with family
Disliked: Property conditions & facilities
Location far away from the beach, food very poor, have next to my room a people drink late night and make a lot of noise. Called security to control it and no body show up, they did it for two consecutive nights, terrible experience. Bar without TV, pool with lot of people smoking. We never came back there.
Stayed 5 nights in Aug 2022

4/5 Good

Travelled with family
Liked: Cleanliness
We liked some of the staff. Nestor, Jaime, Ivan, Karem, Omar and All the staff at Delta. The language barrier at the front desk check in was not good for us. They overcharged us in our exchange rate and the medical. I have to own some of that for not pushing back on it though. All in all a nice peaceful hotel that isn’t at the resort level when we stayed. The room was great but in need of some maintenance.
Stayed 7 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely LOVED my room! It was a huge two bedroom with a pool on the balcony. The food was great, although due to occupancy only certain restaurants were open while we stayed. The property was beautiful, I felt very safe and I really would love to go back!
Stayed 4 nights in May 2022

3/5 Okay

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Stayed in a beautiful all inclusive villa that did not offer room service or alcohol in the room. Kitchen was dirty. 1 fork and no paper towels. The staff at check in were not friendly or helpful. Not what I’m use to while on vacation, it was almost an inconvenience to ask them for assistance. The food was ok, and only one restaurant was open and available for dinner. The bar closest to our villa was closed. The walk to the open bar was a little far. Maybe golf carts for villas might be nice.
Stayed 3 nights in May 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The service is very good, the location and the fact of having a beach club was a highlight. I didn’t like that the administration charged us for a stained bedsheet due to a skin cut the first day but only told us when we left after 6 days. Lobby coordination did mistakes a couple of days in our dinner reservations. The “free” wifi doesn’t really work so you need to pay per device in a 5 star hotel? A really bad thing is that if you are in a guest room that has room to room connection, you can hear a lot the other room. They were nice enough to keep the other room empty during our stay.
Stayed 5 nights in Apr 2022