London Hotel Guide - Pump House Gallery hotels in London, United Kingdom.

"The room was clean and comfortable. The continental breakfast was delicious with appealing options. The only con was the amount of stairs required to reach our room on the top floor(no elevator)."

"Great location."

"Very nice hotel. Good amenities. Very close to Victoria Station."

"Positives were - good location, nice surroundings by the harbour, bar and restaurant space were nice. Negatives - I booked a family room with cot and asked for a cot on the booking. I also called two days prior and requested confirmation of the cot. Arrived at the hotel to no cot and queried it at reception. Had not arrived by babies bedtime so asked for it the next morning before her nap. Did not arrive for the second night again. Partner who had just done the London marathon slept on the uneven sofa bed. Broken toilet that was not flushing was to be fixed by maintenance - again did not arrive. Dated in areas such as the access to the spa and those facilities. Poorly maintained - broken lift, no alternative directions given. No water for the sauna and no staff around to support - I used four cups to get to 60 degrees. One shower out of order, another cold water. Two water dispensers in the changing area - neither had water. Overall disappointed with the services and finish of the property. "

"I always stay here in London. I heard a visitor from the US complaining that there was no hairdryer in the room. There’s no coffee or tea either. This suits me fine. Bring your own stuff or book somewhere else if you want a traditional hotel. "

"Tired hotel , air conditioning does not work despite reporting it not fixed , noisy , then maintenance knocked very early to fix on day of checkout"

"Good breakfast choice"

"Lovely, stylish lobby area. Welcoming staff and excellent central location. Very spacious room. Great black out blinds and pillow options mean you get a good night’s sleep. Good TV interface with options for YouTube or Netflix. Convenient access point direct from Victoria Station concourse (accessed with the use of your room key for the period of your stay)"

"Clean room, curtain and light controls at the bedside. Excellent and attentive staff. Bus stop right in front of hotel and a short walk to Vauxhall station. Great location and view of the river. "