Richmond Hotel Guide - Pet Friendly Hotels in Richmond, Lexington

"Our a/c in our room didn’t work and the room was 77 degrees super hot. We called down to the front desk around 11pm when we got back from swimming and they said they’d send someone up. We waited 30-45 min and no one showed so had to call again and they apologized and said they’d try to get someone up. We were so tired from our day traveling. Or kids were super tired but couldn’t sleep in the heat. They sent maintenance up and he worked on it for a bit and told us to check about another room. They were able to get us another room on the same floor so we went and same thing. A/C wasn’t working. The maintenance guy said they just had someone there to work on the a/c so something must of happened. Finally about 12:30 we hopped to our 3rd room on a different floor and that a/c worked. The hotel didn’t give us any sort of discount with all the hassle we went through. Poor customer service. The hot tub was also cautioned off so we weren’t able to use that either."

"All fine"

"breakfast was good room clean staff was great"

"The stay was great!!"

"breakfast was good and parking was safe and there was a restaurant right next store very convenient. "

"The room was spacious and bed very comfortable with soft sheets. The window shade truly blocked out light which is rare. Quiet and restful after days of hospital visits. I ate twice in restaurant for dinner and it was delicious. A very pleasant stay."

"Do use either. "

"Got to the room and it was dirty, ie: long hair all over the shirt, stained wash cloths etc.. mattress was bad and seemed old. You could feel the base When laying in it and was nosey like it was covered in a vinyl bag. Every time you move, you felt and sounded like you were inside of a paper bag. Front desk seemed annoyed when I asked to have new wash cloths changed out and the shower cleaned. Normally I don’t complain, but when I pay almost $500 for a week, I expected to at least be uncomfortable. Definitely not what normal 21C hotels are like. "