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Reviews of Le terrazze di San Giovanni

Le terrazze di San Giovanni
via emanuele filiberto 150/b, Rome, RM

Reviews

8.4

Very good

Rating 10 - Excellent. 144 out of 328 reviews" "
Rating 8 - Good. 129 out of 328 reviews" "
Rating 6 - Okay. 39 out of 328 reviews" "
Rating 4 - Poor. 8 out of 328 reviews" "
Rating 2 - Terrible. 8 out of 328 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

abdallah, santa clara

Liked: Cleanliness
Stayed 6 nights in Jan 2024
Response from Lory on 25 Feb 2024
Gentile Cliente, la ringraziamo molto per la sua recensione , sperando di poterla ospitare nuovamente nella nostra Guest House le auguro un felice rientro a casa.

10/10 Excellent

sanjay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great location and excellent host , allow us check-in 3 hr before very clean.
Stayed 2 nights in Oct 2023
Response from Lory on 30 Oct 2023
thank you for your positive review

6/10 Okay

Helen Jane

Liked: Cleanliness
Location is good for the Colosseum and there is a metro station at the end of the road so travelling around Rome to visit all the sights is easy. A number of good restaurants in the area, we particularly liked Marco G Trattoria just around the corner. The room was a good size, large bed and bathroom. Our only comment would be that it would have been very useful to have an information sheet inside the room explaining the arrangements for breakfast, use of the kitchen and check out procedures to ensure guests are able to make use of the facilities available. We arrived on a Friday evening and didn’t see a member of staff until Sunday morning. We used the vouchers for breakfast in a bar across the street and you get a nice fresh croissant and a cup of coffee.
Stayed 4 nights in Oct 2023
Response from Lory on 17 Oct 2023
Thank you for your positive review, we will use your comment to improve. We are happy that your stay went well

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from lory on 16 Oct 2023
Thank you so much for your positive review

8/10 Good

gabe g

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff
Stayed 2 nights in Aug 2023
Response from Lory on 7 Sept 2023
thank you very much for your positive review we are very happy, hope you can come back to rome soon

10/10 Excellent

Riad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place for family to feel Rome warmness.
I stayed with my family (4 people), every one loves the place. we had very good experience, felt as if we were visiting a family. The owner and his daughter are very friendly. They were always helpful. Also the owner provided us with a storage to our 2 big bags when we travelled to florence. The Terrace is nice place to realx and eat. For sure I will try to book again when I visit the great Rome.
Stayed 1 night in Aug 2023
Response from Lory on 25 Aug 2023
Thank you so much for the nice words, we are so happy that you and your family had a great time in our guest house. Thank you for your positive review for us it is very important , hope to see you very soon in Rome .

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 stars
Hotel has great location walking distance from many attractions and Shopping. However, check-in was quite confusing there. Isn’t someone at the reception at all times so you must call to enter however, being from Canada we did not have a valid number to call. Also, the breakfast situation was quite confusing. The breakfast consist of packaged pastries, such as a muffins and croissants. We stayed six days and did not get a change of towels or linen. Our snack bag was also thrown out and it was not anywhere near a garbage can. The hotel was very clean, and the staff was friendly.
Stayed 6 nights in Aug 2023
Response from Lory on 25 Aug 2023
Dear Madam, I'm sorry that even if you rated our establishment with an excellent rating, you had some doubts, unfortunately this happens when it is not provided as requested,when make the booking,the arrival time of the reservation, this means that Normally we send to the telephone number indicated on the reservation the instructions for opening the safe and all the details of the structure, but Even if the telephone number has not been entered correctly, it becomes very difficult for us to get in touch with you.However, we will take your review as a starting point to improve our service.

10/10 Excellent

Andres

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very comfortable and cozy. Rooms are of decent size. The staff is very kind. Many dining options nearby. Metro station is close by
Response from iolanda on 20 Jul 2023
thank you for your positive review

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. Helpful and access to kitchen and terrace.
Stayed 3 nights in Jul 2023
Response from Iolanda on 20 Jul 2023
thank you for your positive review

10/10 Excellent

Gorete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff. It’s a family ran hotel and I highly recommend this place.
Stayed 2 nights in Jul 2023
Response from Iolanda on 20 Jul 2023
thank you for your positive review

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay with wonderful hosts
Absolutely lovely people and we would stay again. They had helpful recommendations, were extremely friendly, etc. The place was quiet, air conditioning was good, and the breakfast vouchers were for a little bar down the street that made us a great coffee and had good croissants. If I have any complaint at all it's that the shower was too small and a little difficult for us to move in.
Stayed 3 nights in Jun 2023
Response from Iolanda on 5 Jul 2023
Thank you so much for your positive review.

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. Breakfast card left daily to go across the street for breakfast. Metro was within 5 minutes of walking which made transportation a breeze.
Stayed 3 nights in Jun 2023
Response from Lory on 21 Jul 2023
thank you for your review, it is very important for us to know your opinion, this will help us to do better and better. I hope to see you soon in Rome again :)

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, owner was kind and sweet. Main issue was that our safe did not work, it was broken and they did not have a spare one to change it.
Stayed 2 nights in Jun 2023
Response from Iolanda on 20 Jul 2023
thank you for your positive review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great communication, helpful and clean.
Stayed 2 nights in Jun 2023
Response from Lory on 21 Jul 2023
thank you for your review, it is very important for us to know your opinion, this will help us to do better and better. I hope to see you soon in Rome again :)

10/10 Excellent

ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome trip
Great stay in this hotel. Great location and very friendly staff.
Stayed 4 nights in May 2023
Response from iolanda on 14 Jun 2023
Thanks. so much

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
Great location, close to the metro
Stayed 3 nights in May 2023
Response from iolanda on 14 Jun 2023
Every day we work to make our customers' lives better with our products/services, we hope you are as satisfied with them as we are with having you as a customer.

10/10 Excellent

xayden

Liked: Cleanliness
Pretty terrace
Stayed 1 night in Mar 2023
Response from Lory on 20 Mar 2023
Thanks so much for your review.

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what was expected. Owners are very accommodating and friendly. Charming.
Stayed 4 nights in Mar 2023
Response from Iolanda on 20 Mar 2023
We are very happy that your stay in our guest house went well, it's very important for us that our guest feel like at home

10/10 Excellent

Ozaye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception
My stay at this local was superb. I had an excellent reception by the staff. I felt I missed nothing during my stay in Rome. The location was ideal for me . The owner did his best to ensure I was safe and even provided a taxi for me to get to the airport on-time. God bless you all
Stayed 7 nights in Nov 2022
Response from Iolanda on 27 Nov 2022
thank you very much, we hope to host you again in our guest house soon

10/10 Excellent

Philippe

Stayed 5 nights in Sep 2022
Response from Iolanda on 27 Sept 2022
Grazie per la sua recensione

2/10 Terrible

IRIS

Travelled with group
Disliked: Amenities, property conditions & facilities
We stayed 4 days and 3 nights to this hotel. When we arrived its hard to find the place, no elevator and one of our room is not ready. The door knobs in one of our room got pulled out when we tried to open, the AC doesn’t work very well and it’s hot in the room, the shower/bathroom are too small and the water from the shower was too slow to go down. at night there is mosquito in our room maybe they forgot to close the window or the door after they clean it. On our first night when we came back around 1030pm one of our key cant open the main door and we have to call the property owner to come. And we’ve been told to keep quiet because they said we were noisy, even though we just got back and not even stayed for so long. they didnt demonstrate to us how to open the door or use the key. And we tried to open the door so we can go out from the lonby and we cant coz thr keybis not working. And the worst part is when we tried to take ahower there is no hot water and the water is too cold to take shower. I called and left message but they did not respond not until i called them again the following day, and they fixed it that day. They help us getting a van going to the hotel. I can say that the last night is little bit better but overall i will not stay again to this hotel.
Stayed 3 nights in Sep 2022
Response from Lory on 16 Sept 2022
Dear lady, your review leaves me speechless, I had to come at 10.30pm (in 3 minutes I was already there) just to open the door because you didn't understand which way to turn the key, even though on the phone I clearly told you which way to turn to open the door, like all doors in the world. You yelled so much in the hallway that all the other guests asked us to tell you to keep your voice down, in fact one of them even came out of her room, so you disturbed everyone. You arrived at 1:00 pm and check in is from 3:00 pm (Also this written in the details of our guest house)but in any case we immediately gave you one of the 2 rooms and then 10 minutes later also the other, waiting comfortably on our terrace. There is no elevator as written on the details of our guet house. As for the mosquito, what can I say is summer, and it happens that it can enter, but cleaning a room without opening the window is absurd we keep the windows open to change the air in the room. Sorry for your review but I recommend that you read all the information about the property before booking.

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and bathroom. Has a rooftop sitting area shared with a couple other rooms with plenty of seating. Neighborhood is ok - no better or worse than the rest of Rome. Owners were tremendously helpful and accommodating with checkin and luggage.
Stayed 1 night in Jul 2022
Response from Iolanda on 5 Sept 2022
Thanks for your review we are very happy that your stay was good and we hope you can return to Rome soon for another holiday ;)

8/10 Good

LAXMIKANT, Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

4/10 Poor

ELIANA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Difficult check in, unsafe neighborhood, the owner, a typical Italian guy was very rude with us, to with exception of the young woman (receptionist and housekeeping) she was friendly and nice. A positive thing is the room was very clean and spacious, but generally it wasn’t what i expected. I don’t recommend it.
Stayed 5 nights in Jun 2022
Response from Iolanda the owner on 17 Jul 2022
I remember you very well, we helped with late check in and find a taxi at last minute Because you didn't organize to go to the airport, and One thing I remember, very strange, the first thing you told me is that you never taken the subway in her life, our neighborhood is absolutely not Dangerous we are 1 km from the Colosseum in one of the oldest streets in Rome, I would recommend a 5-star hotel for the next trip, certainly the price will not be the same, We are a simple bed and breakfasts but you will see that its Your expectations will be fulfilled. His comment "tipical Italian guy rude" In addition to being inappropriate, since we are in Italy, it is also incorrect since I'm the owner the same woman that clean your room and you defined kind . However, we wish her the best for you holidays, because we Italians are so ... We do things better than others . 🇮🇹☺️

10/10 Excellent

Patricia M., Freeport, FL, US

Liked: Cleanliness
Loved Federico!
This place was amazing! Great price, we loved how close to a metro stop it was. There was also a great grocery store, pizza place, coffee shop, and gelato shop all within a block or so. Road noise was a tad loud but not enough to get us to not stay there! Federico arranged for us to be picked up and dropped off at the airport which was extremely convenient and was definitely helpful after a long amount of travel!
Stayed 2 nights in Feb 2020

10/10 Excellent

Patricia M., Freeport, FL, US

Liked: Cleanliness
We ended up staying twice!
This place was amazing! Great price, we loved how close to a metro stop it was. There was also a great grocery store, pizza place, coffee shop, and gelato shop all within a block or so. Road noise was a tad loud but not enough to get us to not stay there! Federico arranged for us to be picked up and dropped off at the airport which was extremely convenient and was definitely helpful after a long amount of travel!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and value for money
Location was really convenient for trams and metro. We liked that they bring breakfast to you in your room because it was also convenient for us (you can also have breakfast on the terrace but it rained most of our trip so it was too wet outside). I'd say the service was nice but inconsistent. Sometimes we got yogurt with breakfast, sometimes they omitted it (I guess they forgot). Ditto on biscuits, instant coffee packets, little milk containers and so on. It always seemed like things were missing. Also, it would be better to have check in later. They won't allow check in after 7pm so we had to take a taxi from airport, but public transport is cheaper. They could have kept check in until 8pm for example to give travellers more flexibility. We would have also appreciated a bit of advice on the neighbourhood upon check-in. They did give us a welcome drink which was a nice touch! Overall it was a good place, good value for money, clean and large room. We'd recommend it and would stay there again.
Stayed 6 nights in Oct 2019
Response from lucia on 16 Nov 2019
Thank You Lucia&Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleased with our visit. It was a special birthday trip and they gave such a wonderful surprise of wine and candle. So friendly and welcoming. Definitely went the extra mile
Stayed 3 nights in Sep 2019
Response from Lucia on 7 Oct 2019
Thank You! Lucia&Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very helpful. They exceeded expectations
Stayed 2 nights in Aug 2019
Response from lucia on 28 Aug 2019
Thank you Lucia&Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super nice it included a terrace, that was open all day, in which one could eat or drink a beer with family. It was a typical Italian building with a great location near the colosseum and with very good restaurants just a few blocks away.
Stayed 3 nights in Jun 2019
Response from lucia on 26 Jun 2019
Thank you! Lucia&Staff

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in a good location, you get what you pay for
Stayed 3 nights in Apr 2019
Response from lucia on 2 May 2019
thank you

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location is great, the hosts are wonderful- friendly and very helpful, breakfast is great, the patios are nice, but the layout is not so great depending on what room you’re in because you may hear others at the hotel door entry. The bathroom looked nice but the sink and shower drained super slowly and the shower containment leaked.
Stayed 2 nights in Apr 2019
Response from lucia on 21 Apr 2019
thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good Location to use public transport, very nice hosts, access to a terrace for nice weather, no street noise at all in our room, good b'fast on time each day in room, room is cleaned each morning, our room was quite big although the b'room was a bit small especially shower cubicle and wash basin area. B'fast may need some variety with some fruit etc but it was classic italian b;fast with quality croissant , yoghurt , biscoti etc Normal check-in closes at 7pm but hosts are flexible if communicated abt the delay. Had to pay city tax which i thought was collected by Expedia in the booking price, could be expedia issue Terrace is good but it is mostly used for outdoor smokers hence with family with kids can be a bit inconvenient ( I didnt use due to rain ) It doesnt look great from outside the property but inside is very nice. Kind of standard for all guest houses in Rome in my opinion, I would stay again if in Rome.
Stayed 4 nights in Apr 2019
Response from lucia on 21 Apr 2019
thank you

10/10 Excellent

Jules, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome city break
Wonderful staff and guest house. Was a bit surprised as advertised as a hotel (Expedias fault) cleanliness and staff smashed any hotel I’ve stayed in-absolutely brilliant-nothing a problem at all. Good location and sensible money so a win win. Would gladly stay again and recommend it.
Stayed 4 nights in Jun 2018
Response from Lucia on 24 Jun 2018
thank you Lucia&Staff

10/10 Excellent

Floralba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Lucia on 14 Jun 2018
thank you! Lucia &Staff

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hidden hotel.
Stayed here for a long weekend , The hotel is clean & tidy and nicely presented. The terrace was situated just outside our room which was lovely for breakfast. The only downside was the bed was very hard therefore neither me or my husband had a good nights sleep during our stay. The A/C was not working properly and when it was switched on it was making a clonking noise so that had to be switched off and the room got quite stuffy even with the window open. The room it’s self was very clean and well maintained & The staff are friendly. The location was about a 10 minute walk to the colloseum and from there you could walk bus or metro to all the points of interest.
Response from Claudia on 10 Apr 2018
Dear Joanne, thank you very much for your nice review, we realy appreciate that. We are very sorry about your problem with bed and A/C, we will surely check the situation. Above all we hope to have you as our guest another time. All the best, Claudia&staff

10/10 Excellent

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaming Rome for a 5 day stay
Excellent base camp to explore Rome. The hotel was fantastic clean, warm, great facilities & friendly helpful staff would well recommend! My only small complaint is the bed was hard but was bearable.
Response from Lucia on 24 Mar 2018
Thank you for your review, it was our great pleasure to host you. Lucia&Staff

10/10 Excellent

Stoyanka, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect 😀😀😀 Very clean. Friendly and helpful staff. Excellent location.
Stayed 3 nights in Nov 2017
Response from lucia on 3 Dec 2017
thank you!!!! Lucia&Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 minute walk from the coliseum!
Fantastic 4 nights at this hotel/apartment Travelled as a couple for a city break of site seeing!! Lovely spacious room (room 2 - called a junior suite) Nice and secure with a safe included Beautiful terrace for the evening or breakfast which was complementary from the staff every morning!! Thank you very much!
Stayed 4 nights in May 2017

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We enjoyed our stay from start to finish, the staff were friendly, the room was spacious and clean with a door leading onto a terrace which was beautiful. The room had a fridge, tea/coffee making facilities, a walk in shower and a big sofa to relax on. The location is also very good, only fifteen minutes to the colosseum. During our stay it was my girlfriend's birthday, when we returned to the room that night we found a birthday surprise left in the room: a bottle of wine, strawberries and flowers. This was such a nice gesture and goes to show the quality of the service you will receive in this hotel. I would stay here again and would reccomend this place to anyone.
Response from lucia on 28 Mar 2017
thanks for your beautiful words! I am happy that little surprise is appreciated you and your girlfriend !!!! I hope to see you soon thank you Lucia & staff

8/10 Good

Veronica, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The room was lovely....the hotel was very close to Manzoni Metro station and S.Giovanni....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel for local site seeing
Good hotel, well located, good services available. Sofa bed for 3rd / 4th person but remained fit for purpose

8/10 Good

ALIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

linda, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice freshly updated hotel
Newly renovated, small hotel. Staff were nice, even let my parents check in 2hrs early. A bit annoying how small the shower was (60 x 60cm) and that the hotel us up a large flight of stairs, hard with luggage ( although very common in Europe). "Breakfast included" was only a crossiant and coffee across the street, but at least they had a snack and water free in the room every day.

4/10 Poor

Sharon, Essex, UK

Disliked: Staff & service, property conditions & facilities
Apartment Rental
This accommodation should be marketed as a room rental. There is no hotel entrance, not reception and the breakfast buffet is not available either. The staff gave us a token to use at a cafe down the road which entitled you to one cup of coffee and one croissant. We had to wait for 40 minutes for somebody to turn up to let us into the room. Other couples had also experienced not being able to get into the property. The rooms were not sound-proofed as every time someone entered the property, we were awoken.

10/10 Excellent

Eric, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Lovely stay. Friendly staff, printed our boarding pass for us too. Hotel is a little hard to find.

10/10 Excellent

Karl, Leicestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay at Le terrazze di San Giovanni!
Brilliant service and great stay, Thanks very much!!

8/10 Good

Rebecca, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
This hotel is very close to metro transit. Room is very clean. Staff very helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Guest house but no food!!
This is not a hotel, it is a guest house. the house is quite clean and tidy. but breakfast is horrible, it is just a cup of coffee and a peace of bread. That is it.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice apartments but not a luxury hotel!
We enjoyed our stay and the room was clean and functional, but you should know that this is NOT a traditional hotel. It is a series of apartments in various buildings in the Giovanni district in Rome. This is not made clear on their website, and was explained to us only when we arrived to check in! This makes for a unique experience, like you are living in an apartment in Rome, because you basically are doing just that! But if you want a hotel with a concierge, a computer, a decent TV, a shower bigger than a shoebox and a room larger than a small studio apartment...then this is not the hotel for you. We got a great deal for this hotel on Expedia and now I know why. It wasn't necessarily a *bad* experience, but it did make for a bit of unneeded stress and work. For example, we were given four keys for each of the doors we had to go through to get into the building and finally into our room. The elevator was one of those ancient lifts you see in movies where it's in a cage and you have to shut the doors yourself before it will go up. And it was so tiny it could barely fit two people and their luggage! The staff are nice, but I communicated with them via email and text because there was no hotel lobby where they were available to speak with in person. On the plus side, the Terraze apartments are in a nice location close to Metro stations (Manzoni and Giovanni stations are short walking distance) and within walking distance of the Colloseum.