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Reviews of Los Pilares de Ronda Boutique & Hotel

3 out of 5
Los Pilares de Ronda Boutique & Hotel
Carr. de Algeciras, Km 4, 5, Ronda, Malaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ILANGOH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Classy Oasis in Ronda!
Amazing place with fabulous charm and fantastic service!
Stayed 1 night in Nov 2023
Response from María on 20 Nov 2023
Thank you very much for taking the time to share your experience of your stay at our hotel. It has been a pleasure to serve you and do our part, so that, you have created unforgettable moments in Los Pilares de Ronda. We hope to see you again very soon. Best regards. Los Pilares de Ronda Boutique & Hotel Team.

10/10 Excellent

Deborah, Issaquah

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes from town. Impressive property and beautiful grounds. Well maintained. Not too many properties that we want to return. This is definitely one of those a few.
Stayed 1 night in Aug 2023

10/10 Excellent

markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Pleasant Surprise on our Spanish Vacation
A wonderful setting away from the business of town....we loved the peacocks, the horses, and the park like setting. A very nice pool to refresh on a hot day, and we had a top notch meal from the in house restaurant. The owners work very hard to please you and to make your stay wonderful.....would DEFINITELY stay here again!
Stayed 1 night in Jun 2023

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was huge and beautiful. There are lots of beautiful peacocks that roam free on the property. They are a little noisy but didn’t bother us too much! The property has 2 pools and many areas to lounge and relax with a cup of coffee or glass of wine! There is onsite parking. The rooms were nice and had windows that opened big to let fresh Spain air in! Would definitely come back for another visit!
Stayed 1 night in May 2023
Response from reseña on 6 Jun 2023
Thank you very much for your review, we are very glad that your stay at the hotel has been to your liking.We look forward to welcoming you back to our hotel.Kind regards.

6/10 Okay

Jacqueline

Disliked: Cleanliness
The initial impression was frustrating. We waited at the entrance gate for some time. No one answered our calls to open the gate. The room we were originally offered was allegedly a "Deluxe" room. It was very dark, the furniture was uncomfortable, the shower room and toilet were practically in the bedroom, there was a damp smell to the place and the outside space that all the other rooms had, did not exist with this one. The room did not resemble the photographs in the Hotels.com feature at all. We complained and were told it was because we had booked through a 3rd party (Hotels.com) and that if we were to be given a better room we would have to pay. We refused and only as we were persistent enough to stay for an hour discussing the point, the receptionist eventually gave in. On the plus side, the breakfast in the morning was pretty good and the swimming pool and seating area were a pleasant experience. Be sure you get what you ask for when you make a booking here. It's pretty remote, so once you're inside, you are pretty much a captive audience.
Stayed 1 night in Sep 2022

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Alvaro was exceptional in his service and his attention to making our stay as enjoyable as possible. And we loved the peacocks !!
Stayed 1 night in May 2022
Response from agradecimiento on 24 Jun 2022
Dear Jeffrey, We appreciate and thank you for your comment about your stay at our Hotel. Our purpose is to make our guests feel comfortable and have a pleasant stay, making those moments something special. We hope to welcome you again soon. A friendly and affectionate greeting. The Los Pilares de Ronda Boutique & Hotel Team.

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff. Best if you have a car as it is outside of Ronda about 10 minutes drive. Lots of peacocks and frogs. Nice wood stove in the room for chilly nights.
Stayed 2 nights in Apr 2022
Response from Los Pilares de Ronda Boutique & Hotel Team on 17 Apr 2022
Dear Beverly, It was a pleasure for us hosting you at our property. You are really nice people and we hope to have you back someday. Kindest regards, Los Pilares de Ronda Boutique & Hotel Team

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
They never picked up the intercom to open the gate. I would like a full refund so that I can use my free night soon thru hotels.com. They should not consider themselves a “hotel” if there’s no service.
Stayed 1 night in Aug 2021
Response from front office on 29 Sept 2021
Sorry about that. The intercom did not work well. actually is fix it

6/10 Okay

André

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk sted
Fuldstændig fantastisk sted i de smukkeste rammer. Meget sød pg hjælpsom personale.
Stayed 2 nights in Jul 2023

10/10 Excellent

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zauberhaftes Boutique Hotel
Ich war total begeistert von dem Hotel. Es liegt inmitten einer schönen Berglandschaft und ist trotzdem nur wenige Minuten von Ronda entfernt. Der große Garten ist sehr schön gestaltet mit vielen Teichen und hat zwei tolle Pools. Das Haus ist zwar alt und etwas hellhörig, aber die Zimmer waren gemütlich und charmant ländlich eingerichtet. Das ganze hat etwas von einer Filmkulisse, ein historisches Landgut mit frei laufenden Pfauen und Pferdekoppeln.
Stayed 1 night in Dec 2022

10/10 Excellent

Rafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos ha encantado el lugar y sus instalaciones , repetiremos sin duda
Stayed 1 night in Oct 2022

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bijzonder mooi ingerichte accommodatie. Erg origineel en zeker de moeite waard om meerdere dagen te blijven.
Stayed 1 night in Sep 2022
Response from n on 22 Sept 2022
Thank you for taking part of your time to comment on the experience of your stay at our hotel, all of them help us to improve day by day. We are glad that we have largely met the expectations you had for your vacation days.Best regards.

6/10 Okay

SEBASTIEN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Un sejour qu on n oubliera pas
Sejour original dans un site isole mais neamoins proche de ronda pour les visites. Les enfants etaient de ce sejoir au mileu des paons. Appartement bien equipe calme. Etre tres patient pour l eau chaude. Alavaro nous a tres bien accueilli et a pris le temps de nous conseiller pour les visites. Seul bemol: le mobilier serait à raffrachir (peintures extérieures, transats) Sejour inoubliable pour la famille
Stayed 1 night in Apr 2022
Response from Los Pilares de Ronda Boutique & Hotel on 1 May 2022
Cher Sébastien, Merci d'avoir pris le temps d'apprécier votre séjour avec nous. Nous sommes heureux d'entendre parler des aspects positifs et nous nous engageons à améliorer les aspects moins positifs. Nous espérons vous voir lors de votre prochaine visite à Ronda. Cordialement, Los Pilares de Ronda Boutique & Hotel Team

10/10 Excellent

Geoffroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique hôtel au lieu de la pampa et des paons.
Stayed 1 night in Apr 2022
Response from Équipe de la boutique et de l'hôtel Los Pilares de on 17 Apr 2022
Cher Geoffrey, C'est pour nous une grande satisfaction de lire votre avis sur votre séjour chez nous. Nous espérons vous revoir une autre fois. Cordialement, Équipe de la boutique et de l'hôtel Los Pilares de Ronda

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service
Wir haben unseren Aufenthalt in dieser sehr charmanten, oasenhaften und wunderbar ruhig gelegenen Anlage mit sehr freundlichem Service genossen, inklusive eines sehr leckeren Abendessens. Allerdings gibt es insgesamt etwas Renovierungsbedarf in den Innenräumen wie im Außenbereich.
Stayed 1 night in Oct 2021
Response from agradecimiento on 8 Nov 2021
Vielen Dank für Ihren Kommentar, wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Momentan renovieren wir nach und nach alle unsere Zimmer sowie alle unsere Gärten. Wir sind seit einiger Zeit geschlossen, aber wir versuchen, das gesamte Hotel komfortabel anzupassen, damit unsere Kunden ihre Erwartungen erfüllen. Mit den besten Wünschen. Los Pilares de Ronda Boutique & Hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Expectativa Frustrada
Hotel afastado do Centro Histórico, com acomodação bonita mas que infelizmente apresentou problemas de pequeno vazamento na cozinha e chuveiro não manteve a temperatura da água durante o banho. Pelo preço da diária, esses problemas jamais deveriam ter ocorrido.
Stayed 1 night in Oct 2021
Response from Recepción on 30 Oct 2021
Hola, Sentimos mucho lo sucedido con el agua. Nuestro equipo de mantenimiento lo reparará de inmediato. Saludos.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, romantic, with a lot of charm!
Fantastico, romantico, cena y desayuno increíbles. Un oasis rodeado de naturaleza. Estilo andaluz con mucho encanto. Altamente recomendado! Fantastic, romantic, incredible dinner and breakfast. An oasis surrounded by nature. Andalusian-style with a lot of charm. Highly recommended!
Stayed 1 night in Sep 2021
Response from m on 25 Sept 2021
Muchas gracias !!! Agradecemos su reseña.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Descanso en familia
Es un sitio precioso para descansar y disfrutar de la naturaleza en familia. El personal es muy amable. Hay casas muy distintas, antiguas y nuevas. Nuestro apartamento necesitaba repaso de mantenimiento pero, aún así, ha resultado agradable y acogedor.
Stayed 2 nights in Sep 2021
Response from agradecimiento on 25 Sept 2021
Gracias por su reseña!!

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from agradecimiento on 25 Sept 2021
Gracias por su valoracion!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotel i rolige, landlige omgivelser
Hotellet er fantastisk for dem, der ønsker fred og ro i landlige omgivelser. Jeg vil tro, at det tidligere har været hovedgården for en hesteopdrætter. Værelserne er i forskellige bygninger, som måske tidligere har været beboet af de ansatte. Der er to swimming pools - en "normal" firkantet og en "bølget" med en vandrutchebane. Personalet er søde og hjælpsomme, og morgenmaden er meget fin. Hotellet kan kun anbefales på det varmeste.
Stayed 3 nights in Aug 2021
Response from agradecimiento on 25 Sept 2021
Muchas gracias por su valoración.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paz y tranquilidad
Hotel muy pintoresco integrado el la naturaleza circundante, buenas habitaciones,
Stayed 2 nights in Sep 2020
Response from Cristobal Moreno on 11 Oct 2020
Muchas gracias por su comentario. Un saludo Cristobal Moreno Hotel los Pilares de Ronda

10/10 Excellent

JESUS

Stayed 3 nights in Sep 2020
Response from Recepción on 20 Sept 2020
Muchas gracias por tu valoración. Esperamos volverte a ver por nuestro establécimiento. Un saludo El equipo de Hotel los Pilares de Ronda

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Descanso en familia
El entorno y la ubicación son excepcionales. Los exteriores del alojamientos tienen mucho encanto. Se respira una calma total. Mis hijas disfrutaron mucho con los pavos reales,los peces del estanque, etc. Creo que le podrían sacar mucho más partido a este hotel. Yo modificaría el desayuno la variedad insuficiente (no había frutas,ni yogures,ni cereales, ni pan integral). El baño tenía dispensadores de gel de baño con sensor y estaban vacíos no fueron rellanados en toda la estancia. El sofá cama no era muy cómodo. Y el detalle de dejarnos en el apartamento un estropajo usado....En fin son detalles mínimos que son fácilmente solucionables y que harían que este alojamiento fuera muy recomendable.
Stayed 3 nights in Aug 2020