Rous Lench Hotels

"Hotel in excellent position, lovely seating at the front of the hotel, sun all day! Bar and lounge areas are beautiful! However, our room was not clean, the bed valences were very dirty and the chrome towel rail was covered in dirty water marks. There were paint splashes everywhere, looked like the paintwork had been freshened up by a child. The beds felt hard and low quality, my partner was ok but i sleep on my side and woke up with my hips feeling bruised. Tea, cofee etc was not replenished in three days apart from when we asked. Ending on a positive, the breakfast was very good and staff very friendly and helpful."

"Sadly the pool was out of action during our stay although arrangements were made to use another hotel a 5 minute drive away. We were disappointed with in room facilities - the fridge had been removed and toiletries were very basic, shampoo no condition, shower gel no body lotion, no shower cap - definitely felt like costs were being cut!"

"Very comfortable and welcoming hotel"

"Spacious, clean oom with lovely views. Staff very frindly and breakfast was great. Plenty of choices of food. "

"We had a lovely couple of nights at the White Hart. Very good meals (breakfast and dinner) and helpful staff. The room had quirks not unexpected in an old hotel (eg. slopey floors!) but was comfortable, nicely decorated and equipped)."

"Always a good stay. Receptionist very helpful and polite, room clean and comfortable, easy parking, good location."

"Lovely to have the garden view and to be on the ground floor as there is no lift. Very peaceful location at a reasonable price. My first choice when I stay in Redditch."

"Great stay "

"The hotel has been photographed well, but in reality the hotel has become a bit dated and worn around the edges. The jacuzzi was not working and the pool temperature was cold. Tiles missing in the steam room, and left broken on the floor. The ladies pool changing room showered were dirty with numerous large chunks of grit on the floor. I alerted the staff and though they apologised did not appear to leap into action to rectify the issue. The room I stayed in was missing any bathroom door hooks so my towel got soaked when the water leaked from the shower tray, onto a floor which has clearly been damaged from previous leaks with cracked grout. Bathroom also had dirty and mildly rusty towel radiator. Mattress was acceptable but had seen better days as the did the base of the bed which just looked battered. Food was acceptable but overpriced given the quality. The staff were polite and courteous and the views lovely, but overall I wouldn’t recommend to others. "