Runham Hotels

"My husband and I were celebrating my husbands birthday Our experience was wonderful from check in to check out! In particular when we went to have a swim one of the members of staff on the leisure centre desk was extremely helpful My husband… who is in his 60’s … has early onset Alzheimer’s. I was concerned about him being able to manager the locker system … remember which locker he was using but also the code and remembering that and how to input it etc. When I voiced this to the member of staff he immediately offered to help my husband. He also told him to alert him when he was out of the pool after his swim and he would help again by opening the locker for my husband. He was friendly asking my husband if he had enjoyed his swim. He wasn’t in the slightest bit patronising but helpful, professional and kind. My husband referred to this experience and the help he was so kindly given several times over his birthday weekend. It meant a lot to him … and hence to me too! This weekend was such a treat … paid for courtesy of Tesco Clubcard vouchers! … and a more expensive hotel than we usually stay in. Our experience was just wonderful. All staff we came into contact with were professional and friendly. The breakfasts were amazing! Our room was wonderful and spotless and the leisure pools and sauna the icing on the cake. Thank you to everyone at Dunston Hall for making our stay this weekend so memorable and enjoyable. Kind Regards Peter and Sarah"

"My room was super clean. Everything worked. Comfy bed and pillows. The staff were lovely - very welcoming and helpful. Parking was free 4.30pm to 8 am + you get 2 hours free which means you can park until 10am. After that you may be lucky enough to get a hotel parking space or they may be able to get you a permit."

"Very nice hotel. Amazing bathroom with large tub. Breakfast cooked to my liking. Carpark was a bit of a pain to get to. "

"The staff was very welcoming. "

"Great value breakfast top notch 👌"

"Clean room, friendly reception staff, room had everything you could need. "

"Room spacious, clean and comfortable Breakfast fantastic and Maggie is very helpful Reception team helpful "

"Very clean room, helpful staff, excellent room heating on a very cold january night. "

"Accessible parking, exceptional evening meal and breakfast, lovely swim and spa "