Property grounds

Reviews of Hotel Zephyr San Francisco

4 out of 5
Hotel Zephyr San Francisco
250 Beach Street, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 870 out of 1480 reviews" "
Rating 8 - Good. 336 out of 1480 reviews" "
Rating 6 - Okay. 149 out of 1480 reviews" "
Rating 4 - Poor. 76 out of 1480 reviews" "
Rating 2 - Terrible. 49 out of 1480 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yoanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this Hotel, next door to ihop, apple b’s is around the corner, arcade, museum, great location
Stayed 1 night in Mar 2024

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a bay view room which was great but half way through our stay there was no power in a large portion of the hotel we had to walk through to get to our room and no one explained to us why
Stayed 3 nights in Apr 2024

10/10 Excellent

Darryl, PORTERVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and very secorw.
Stayed 1 night in Apr 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
There were two dogs in the 2nd floor room next to the elevator. They barked and growled
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Lisa,We're grateful to have hosted you at Hotel Zephyr San Francisco. While we welcome furry family members, we are focused on creating a peaceful environment for all. Please reach out to our front desk with any noise concerns so we can address issues during your stay. We hope you had a pleasant experience with us in San Francisco otherwise. Our team would be honored to see you again. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay no problems at all a very clean spacious room in walking distance to most places at fisherman’s wharf.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Kay,We're thrilled to hear you had a great stay with us! It's wonderful that you found your room clean and spacious, and our location convenient for exploring Fisherman's Wharf. Thank you for choosing our hotel, and we can't wait to welcome you back for another fantastic experience.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Sara,We're thrilled to hear you had an enjoyable stay with us! Thank you for choosing our hotel, and we look forward to welcoming you back for another great experience in the future. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good really good
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Georgina,Thank you for sharing your comments with us. We are happy to hear that everything was great for your stay. It was a pleasure hosting you, and we hope to see you again soon! Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
we had a mouse/rat in our conjoint room. we were moved to other rooms.not anything great just same basic room. weren't compted for anything.
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Maria,Thank you for your review. We sincerely regret to learn of your recent experience and understand your disappointment. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. Please know this is not a common instance for our hotel, and we hope you will not allow this isolated incident to prevent you from giving us another chance to deliver a seamless stay worthy of a perfect rating. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that my balcony had a view of the bay! Close to Pier 39, shopping and dinning.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Lisa,We are so happy to know that you enjoyed everything about your time with us, including our amazing location and wonderful views. Thank you so much for the high rating, and we hope to see you again soon. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

6/10 Okay

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was very nice and hotel was clean. But room reeked of cigarettes baked into the whole room and no windows are able to open. Was too tired to deal with changing rooms but wish I had.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Glenn,We appreciate your feedback regarding your recent stay. While we're glad to hear that you found our team pleasant and our hotel clean, we're disappointed to learn about the issue with the odor in your room. Rest assured, we will promptly address this to ensure a more pleasant experience for our future guests. We hope to have the opportunity to welcome you back for the exceptional stay you deserve.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Zephyr. It’s eclectic and has a wonderful San Francisco vibe. Very clean and so close to fun things to do (walkable). Balcony views are awesome.
Stayed 4 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Jennifer,Thank you for your fantastic review! We're delighted that you enjoyed the eclectic charm and San Francisco vibe of Hotel Zephyr. We look forward to welcoming you back for another enjoyable stay!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

vidyadhar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff super helpful and friendly.......game room was great!!!!
Stayed 5 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Vidyadhar,Thank you for sharing your experience with us! We're delighted that our team provided such warm and thoughtful service. It's also fantastic to know that our game room was a highlight of your stay. We look forward to welcoming you back for another enjoyable visit!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

6/10 Okay

Susie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location
Stayed 5 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Susie,Thank you for sharing your thoughts on your recent stay. We're delighted that our location contributed positively to your stay. Please feel free to reach out to us and let us know how we could've made your stay an exceptional one. It was a pleasure to have you here, and we look forward to welcoming you back for a truly fantastic stay.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, great outdoor space..
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Matthew, Thank you for your positive feedback! We're delighted to hear that you found your stay comfortable and our outdoor space great. We're thrilled that we could provide you with a clean and enjoyable experience and if there's anything else we can do to enhance your stay further, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic visit.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Good

Xochilt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the pier
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Xochilt,It's always a pleasure hearing from our guests. We're glad our proximity to the pier worked well for your trip, and we look forward to seeing you again soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute funky place Excellent area
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Diana,Thank you for the kind review. We're glad our fun property and convenient location helped make your visit memorable. Please come see us again soon at Hotel Zephyr San Francisco.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Good

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
This hotel is done really cool for decoration and things to do! Great back area for fire pits and games. You can tell her this is a hotel. It has been done. The room was pretty small. I kept hitting my foot in the corner of the bed but overall, it was a pretty cool place to stay and very very convenient to Pier 39.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Cheryl,Thank you for sharing your experience. We're glad you enjoyed our unique decorations and the variety of activities available, especially the fire pits and games. It's also great to hear that our location provided convenient access to Pier 39. We appreciate your feedback about the room size and will take your comments into consideration as we strive to improve our guest experience. It was a pleasure having you here, and we look forward to welcoming you back for another enjoyable stay!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Renee, Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very cute with artsy decor in a quirky maritime theme. Great desk staff & maintenance. Concierge was very helpful too. Safe neighborhood and brief walk to the wharf. Would def book here again.
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Renee,Thank you! It was a pleasure to have you as our guest at Hotel Zephyr San Francisco, and we are delighted you had such a wonderful stay. Your kind comments about our lovely, unique hotel, amazing staff, and great location are appreciated and will be shared with the team. We look forward to welcoming you back for many more wonderful experiences.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Phil,Thank you for sharing your rating. We are glad to see that you had a good experience overall. Come back soon! Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

2/10 Terrible

Monica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They said I wouldn’t be charged for early check in and they charged me
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Monica,Thank you for choosing to stay with us during your recent trip. It's unfortunate to read about your experience, and we apologize for any miscommunication regarding your early check-in. Please feel free to reach out to our Z Team at any time, as we are always available to address any concerns our guests may have. We appreciate your feedback and look forward to hearing from you soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Pier 39. Walking distance to many tourist attractions. Friendly employees.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Janet,Thank you for leaving your outstanding review of Hotel Zephyr San Francisco! Our Z Team will be overjoyed to hear that they provided a memorable experience for you, as they love to make all our guests feel welcome. We're also thrilled that you had the opportunity to explore all that Fisherman's Wharf has to offer while you were here. It was a pleasure hosting you, and we hope to have you back for many more unforgettable stays in the future.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Alena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the family activities they do
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Alena,Thank you so much for the five-star review! We are so pleased you were able to enjoy our many family-friendly amenities, and we hope you'll visit us again soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theme and courtyard was excellent! Fire pits and yard games were great! Parking is tight, spaces are too small.
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Kelly,We're thrilled you enjoyed our excellent theme and courtyard amenities, including the fire pits and yard games. Your positive feedback is truly appreciated. We also understand your frustration regarding our parking, and our Z Team is exploring solutions to improve this aspect of our facilities. Thank you for bringing this matter to our attention, and we look forward to enhancing your experience during your next visit.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Matt

Liked: Amenities, property conditions & facilities
Clean and had a game room
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Matt,Thank you for your outstanding review! We're delighted to hear that you found our property clean and enjoyed the game room. It's great to know that these amenities added value to your stay. We look forward to welcoming you back soon for another enjoyable visit!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

jacquese

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Jacquese,Thank you so much for staying with us at Hotel Zephyr San Francisco. We aim to treat every guest with exceptional service, so we're thrilled our friendly Z Team was able to uphold this standard. The pleasure was truly ours, and we hope you'll choose to visit us again soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Leeda

Travelled with family
Beautiful, clean, safe hotel for families. Walking distances to piers. Highly recommend!
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Leeda,Thank you so much for choosing to stay with us at Hotel Zephyr San Francisco. We aim to provide every guest with clean, comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly, loved the private parking and the property was perfect for kids! All the outdoor and indoor games made it very fun when we had downtime from exploring the city. Location was perfect for what we wanted to do and we could even catch the trolley to head to the other side of town. The rooms were a bit weathered but hey, old city buildings, can’t really complain.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Tiffany,Thank you so much for choosing to stay with us at Hotel Zephyr San Francisco. Impressing every guest with our exceptional service is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read our plentiful amenities and convenient location were among the highlights of your trip. The pleasure was truly ours, and we hope to welcome you back in the future.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Nikole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

ELIZABETH, Los Angeles

I hope they will consider offering free breakfast in addition to free coffee
Stayed 4 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Elizabeth,Thank you for choosing to stay at Hotel Zephyr San Francisco! Although you'd prefer on-site breakfast options in addition to complimentary coffee, we'd advise guests to check out the many excellent local eateries within walking distance during your time with us. Nevertheless, we appreciate you voicing your suggestion and we're glad you had an overall terrific experience. We hope you'll return soon for another great stay.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is run very well. The customer service is excellent.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Greg,Thank you so much for choosing to stay with us at Hotel Zephyr San Francisco. We always aim to impress our guests with our exceptional service, so we're thrilled our commitment to this shone through during your visit. It was a pleasure to host you, and we hope you'll choose to visit us again soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Puku on 7 Apr 2024
Thank you for the 5 stars, I hope you loved your stay with us.

10/10 Excellent

Rosalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a unique place to stay in
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Rosalyn,Thank you for staying at Hotel Zephyr San Francisco! We're thrilled that you enjoyed your stay, and we hope to welcome you back soon for another exceptional experience.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

6/10 Okay

Juliana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent size rooms & fairly central location, great gym. I stayed during spring break and there were lots of families and kids running up and down hallways in the middle of the night. If you're a business traveler consider this when booking.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Juliana,Your feedback is appreciated. Though we're glad you liked our spacious rooms, refreshing gym, and central location, we regret that you were disturbed by the actions of other guests. Rest assured, we will discuss your concerns and do better at enforcing our quiet hours moving forward. As your travels continue, we wish you well. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excellent

Kristin L

Stayed 4 nights in Mar 2024

8/10 Good

Sonja

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

jacquese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Jacquese,Thank you for taking the time to leave a review regarding your recent stay at Hotel Zephyr San Francisco. We're happy to hear you were able to fully enjoy our beautiful location while you were here. It was a pleasure having you, and we hope you'll visit us again in the future.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Good

Adrian

Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer, boulder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky hotel right on the water!
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Jennifer,Thank you for your recent stay at Hotel Zephyr San Francisco. We appreciate your feedback, and we are delighted to hear that your stay exceeded your expectations. Thank you again for your review, and we hope to host you again soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

6/10 Okay

Loi

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Puku on 7 Apr 2024
Thank you for the 3 stars, I hope you loved your stay with us. we can't wait to have you back.

8/10 Good

dianne

Stayed 2 nights in Mar 2024

10/10 Excellent

jacquese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Puku on 29 Mar 2024
Thank you for your rating, I hope you enjoyed your stay.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
We were close to the shopping and tourist pier area of San Fransisco.
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Danny,Thank you for staying with us during your trip to San Francisco. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! It was a pleasure having you here, and we hope to welcome you back in the future.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Good

Alfred

Liked: Staff & service, amenities, property conditions & facilities
Property was near the pear.
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Alfred,We appreciate you taking the time to share your feedback. At Hotel Zephyr San Francisco, our team is committed to providing our guests with a wonderful experience, and we are thrilled you enjoyed your stay with us.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Good

Limian

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Puku on 28 Mar 2024
Thank you for your rating Limian, I hope you enjoyed your stay with us.

4/10 Poor

Peter

Stayed 1 night in Mar 2024

10/10 Excellent

dianne

Stayed 8 nights in Mar 2024