Exterior

Reviews of Hyatt Place San Francisco Downtown

3 out of 5
Hyatt Place San Francisco Downtown
701 3rd St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 808 out of 1215 reviews" "
Rating 8 - Good. 237 out of 1215 reviews" "
Rating 6 - Okay. 84 out of 1215 reviews" "
Rating 4 - Poor. 42 out of 1215 reviews" "
Rating 2 - Terrible. 44 out of 1215 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marton, Budapest

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with a great staff
Stayed 3 nights in Apr 2024
Response from Jaumel on 4 May 2024
Thank you for your kind words. We hope to see you again!

10/10 Excellent

Minda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet, staff friendly. Walkable to chase center and food options.
Stayed 1 night in Apr 2024
Response from Zuleicka on 1 May 2024
Thanks so much Minda for your amazing review, we hope to see you again soon :)

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing
Stayed 3 nights in Apr 2024
Response from Zuleicka on 1 May 2024
Thank you so much for your amazing review Ron, we hope you visit us again soon :)

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zuleicka on 1 May 2024
Thank you so much Laura for your great rating, we hope to see you again soon :)

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for baseball games Excellent dining options
Stayed 3 nights in Apr 2024
Response from Gen on 29 Apr 2024
Hi Ricardo! We appreciate your review! We're glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but just parking is not good and a few homeless around.
Stayed 1 night in Apr 2024
Response from Zuleicka on 30 Apr 2024
Thank you for your review. We apologize about the parking situation, we get really busy on game days. We hope you come back and join us for another game :)

10/10 Excellent

Trisha, Orangevale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: A great hotel for Giant fans just half a block away. The staff were amazing and very welcoming. We love and enjoyed our stay. Will definitely be booking this hotel for more upcoming games. Con: No hotel parking. Had to park across the street (private lot). Which can get pretty expensive during the game. But overall we had such a great experience.
Stayed 1 night in Apr 2024
Response from Zuleicka on 28 Apr 2024
Thanks so much for your great review! Parking can get pretty hectic here on game days. We are very happy that you enjoyed your stay and we hope to see you again soon :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the best hotel, especially if you’re going to a Giants game. Unbelievably great staff, accidentally had a credit card fall out of my wallet when I was getting my room key and the staff had it at my door within a minute.
Stayed 1 night in Apr 2024
Response from Gen on 29 Apr 2024
Hi David! Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay and we're glad we were able to get your credit card back to you right away! We look forward to seeing you again! Go Giants!

8/10 Good

Citlali

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Did not like the traffic due to the bar lounge at the top floor. The elevator was not easily accessible due to the foot traffic wanting to attend the top floor.
Stayed 1 night in Apr 2024
Response from Zuleicka on 29 Apr 2024
Thank you for your review! We are sorry about the foot traffic, we are a very popular location. We hope to see you again soon :)

10/10 Excellent

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with view of the skyline.
Stayed 2 nights in Apr 2024
Response from Zuleicka on 1 May 2024
Thanks so much for your amazing review! I hope you visit us again :)

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zuleicka on 28 Apr 2024
Thank you so much for your great review! We hope to see you again in the future :)

10/10 Excellent

Sukhdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zuleicka on 28 Apr 2024
Thank you so much for your great review! We hope to see you again in the future :)

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for attending a game at Oracle park. Parking was expensive but that’s the be expected in any city these days. Hotel was clean and updated
Stayed 1 night in Apr 2024
Response from Gen on 26 Apr 2024
Hello Matthew! Thank you again for staying with us and glad the cleanliness of the hotel met your expectations! We hope to see you again soon!

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. View was fantastic, however area around the hotel could use help in cleanliness.
Stayed 2 nights in Apr 2024
Response from Zuleicka on 25 Apr 2024
Thank you so much for your review! We appreciate it and hope to see you again soon :)

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! Jamel in the lobby is the absolute best!!! We can't wait until our next visit.
Stayed 2 nights in Apr 2024
Response from Zuleicka on 25 Apr 2024
Thank you so much for your amazing review! We are very happy that you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location across from Oracle Park.
Stayed 1 night in Apr 2024
Response from Gen on 23 Apr 2024
Hi Denise! Thank you for your review! We're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gen on 23 Apr 2024
Hi Pamela! We're glad you enjoyed your stay! Thank you again for staying with us! We hope to serve you again in the near future!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location for Giants game.
Stayed 3 nights in Apr 2024
Response from Zuleicka on 2 May 2024
Thank you so much Paul for your amazing rating! We hope to see you again soon :)

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for staying at if you are going to the Giants game.
Stayed 1 night in Apr 2024
Response from Gen on 21 Apr 2024
Hi Jessica! We're glad you had a great stay! We hope to serve you again in the near future! Go GIANTS!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hyatt was convenient for my family and I being so close to the oracle stadium. Staff was friendly. The only downfall is parking isn’t so great here you have to park a block away.
Stayed 1 night in Apr 2024
Response from Gen on 21 Apr 2024
Hello Jennifer! Thank you for your review, we truly appreciate it. I understand parking can be a bit frustrating. I hope this does not deter you from visiting us in the future. Take care!

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and espesially Vagish provided best service. Polite, kind and tentative. Vagish went above and beyond to accomadate our stay. Thank you Vagish! You the best!
Stayed 1 night in Apr 2024
Response from Gen on 20 Apr 2024
Hello Hector! Thank you so much for your kind review, we truly appreciate! We're glad you had a great stay and Vagish was able to make it even better! Thank you for recognizing him. He is a great asset to your team. We will celebrate this with the whole team!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gen on 21 Apr 2024
Hi Leslie! Thank you for your review! We're thrilled you had a great stay! We hope to see you again soon!

10/10 Excellent

Marilyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just spent 7 nights here in a one bedroom suite. The staff here are very responsive and polite. Every one of them! The workout room was excellent. The location was fantastic — literally 3 minutes from oracle park. My only complaint is that the one bedroom suite was not a true one bedroom There was no door between the rooms. We would have preferred that. Otherwise we were very pleased.
Stayed 7 nights in Apr 2024
Response from Gen on 18 Apr 2024
Hello Marilyn! Thank you for your kind review! We are happy you had a great experience, and our team met your expectations. I apologize for the bedroom suite not having a door to separate the room. Some hotels may have it, and some may not. We hope to serve you again in the future!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service and location, best place to stay for a game.
Stayed 1 night in Apr 2024
Response from Jaumel on 15 Apr 2024
Thank you for your kind words. It was a pleasure having you stay with us.

10/10 Excellent

Kathryn, Royal Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet, lovely room and relatively quiet for SF
Stayed 1 night in Mar 2024
Response from Jaumel on 15 Apr 2024
Thank you for your kind words. It was a pleasure having you stay with us.

10/10 Excellent

Randy

Stayed 1 night in Apr 2024
Response from Jaumel on 4 May 2024
Thank you for your generous survey. We hope to see you again!

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, my stay at Hyatt Place had its ups and downs. While the location was convenient and the room itself was comfortable, I was disappointed to find that parking was not available as advertised. Additionally, despite requesting extra pillows and blankets at the front desk, they were not delivered to my room. This oversight made for a less than ideal experience. However, the staff were friendly and the room was clean, which were positives. Hopefully, these issues can be addressed for future guests.
Stayed 3 nights in Apr 2024
Response from Gen on 13 Apr 2024
Hello Maria. I apologize your recent stay with us was less than satisfying. For parking, we do have the information directly on our website and we send welcome emails that has the parking information. I apologize for dropping the ball for not getting the items you requested. Please know this concern will be addressed. We hope you give us another opportunity in the future.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right across the street from the Giants. Lots of restaurants nearby or visit the beautiful rooftop restaurant there in the hotel. It’s divine. There is a parking garage across the street which is about 1/3 of the hotel’s parking fee.
Stayed 1 night in Apr 2024
Response from Gen on 12 Apr 2024
Hi Ryan. We're glad you had a great stay and was able to visit Kaiyo! We hope to serve you again in the near future!

10/10 Excellent

Zachariah

Stayed 1 night in Apr 2024
Response from Zuleicka on 1 May 2024
Thank you so much Zachariah for your amazing rating, we hope to see you again in the future.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and helpful. There was always someone available to answer questions.
Stayed 1 night in Apr 2024
Response from Jaumel on 10 Apr 2024
It was a pleasure having you stay with us. We hope to see you again soon.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was amazing from the staff to the room.... the only thing is traffic lol but what do you expect in the city.
Stayed 2 nights in Apr 2024
Response from Shannon on 10 Apr 2024
Thank you for your feedback! It was our pleasure to serve you, and hope to see you again!

8/10 Good

Bharat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and staff members were excellent. The room could use some upgrades, the bed was not comfortable, the bathroom door was always slamming, and the outlets in the bathroom were not easily accessible .
Stayed 3 nights in Mar 2024
Response from Shannon on 10 Apr 2024
Thank you for your feedback! We are pleased that you received great service from our staff members. This will definitely be celebrated! I would like to apologize that the bed was not that comfortable and that there were some noise issues. We will work to resolve this problems for our future guests. We hope to see you again!

10/10 Excellent

Ernie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always.
Stayed 2 nights in Apr 2024
Response from Jaumel on 8 Apr 2024
Thank you for choosing to stay with us. We appreciate you taking the time to share your kind words. See you soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shannon on 10 Apr 2024
Thanks for visiting us at the Hyatt Place San Francisco! It was our pleasure to serve you and hope to see you again!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Oracle park and local breweries. We won’t stay anywhere else now! Park at the Beacon Parking lot across the street $30. The staff here is so friendly and nice! They treated us great.
Stayed 1 night in Apr 2024
Response from Jaumel on 8 Apr 2024
Thank you for choosing to stay with us. We appreciate you taking the time to share your kind words. See you soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, friendly staff, nice rooms. The only issue we had was parking but the staff was helpful in finding us a place. It is located right next to the stadium and there was a game just letting out. Hence the hard time with parking and traffic. Not the hotels fault but goes with the location. Overall great
Stayed 1 night in Apr 2024
Response from Gen on 7 Apr 2024
Hello Elizabeth. We appreciate your kind review! I'm sorry about the parking challenges you experienced during your stay. We hope you visit us again on one of the games!

10/10 Excellent

Scott, Atascadero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jaumel on 8 Apr 2024
Thank you for choosing to stay with us.

10/10 Excellent

Darrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the ballpark. We can smell the fresh cut grass.
Stayed 1 night in Apr 2024
Response from Gen on 7 Apr 2024
Hi Darrin! We're glad you had a great stay and find our location convenient. We hope to see you again soon!

4/10 Poor

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was challenging
Stayed 1 night in Apr 2024
Response from Hyatt Place Team on 6 Apr 2024
Hello Mr. James. I'm sorry parking was difficult during your stay. Most of the time there's plenty of parking available, but it was a busy day today and parking was sold out everywhere. Our parking is very limited since we only have a small garage and we don't have valet services at the moment. We provide this information as much as we can, via our website, phone, messages, etc. In addition to alternative garages around the area. Once again, I'm sorry your stay was not satisfactory.

10/10 Excellent

Caroline

Travelled with partner
Liked: Property conditions & facilities
We’ve stayed here several times, and have always had great stays. Clean, comfortable, quiet and with better breakfast than most chain hotels. But what really stands out is the staff - always very friendly, helpful and welcoming.
Stayed 2 nights in Mar 2024
Response from Shannon on 3 Apr 2024
Thank you for your feedback! We are delighted to hear that you enjoyed the location, room, staff, and breakfast. We look forward to seeing you again!

6/10 Okay

Isabel

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Shannon on 3 Apr 2024
Thank you for your feedback! We will work to improve our operation to ensure guest satsifaction.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! The parking to check in was a little chaotic, but it worked out okay. Offsite parking was just across the street. Hotel was excellent for going to an event at the Chase Center. The only thing that wasn’t great is that you could hear the people in the other rooms talking. The conversations didn’t last long, so I was able to get an excellent night of sleep in the end! I reccommend the hotel and will likely visit it again.
Stayed 1 night in Mar 2024
Response from shannon on 3 Apr 2024
Thank you for your feedback! I apologize if you did not have a great check in experience, we are approaching our busy season so we will work to make it a smoother process. We hope to have the chance to serve you again in the future!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service
The dead bolt on door wouldn’t fix thru slot on door so couldn’t bolt door closed at night and window shade electronic button had a short in it
Stayed 1 night in Mar 2024
Response from shannon on 3 Apr 2024
Thank you for your feedback and bringing the maintenance issue to our attention. We have resolved the dead bolt issue as well as the window shade button for our future guests. We appreciate your comments and will continue to work to improve our operation. We hope to see you again!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and the staff are so friendly.
Stayed 1 night in Mar 2024
Response from Shannon on 3 Apr 2024
Thank you for your feedback! We appreciate your comments and look forward to serving you again.

10/10 Excellent

Steve

Very nice hotel for evenings in the City
Stayed 1 night in Mar 2024
Response from Shannon on 3 Apr 2024
Thank you for your feedback! We look forward to serving you again when you have plans in the city!

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quality, Clean Hotel. Limited Services. Nice Roof Top Bar.
Stayed 2 nights in Mar 2024
Response from Gen on 31 Mar 2024
Thank you for your review, Joseph. We hope to serve you again in the near future!

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but small
Stayed 1 night in Mar 2024
Response from Gen on 31 Mar 2024
Hi Diane. Thank you again for staying with us. We hope to serve you again in there near future!

10/10 Excellent

DANIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable can quiet
Stayed 1 night in Mar 2024
Response from Gen on 31 Mar 2024
Hi Daniel. We're glad you had a nice, comfortable stay! We hope to serve you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay in a comfortable well appointed room with minimal street noise. Walkable to events at 0racle Park and the Chase Center.
Stayed 1 night in Mar 2024
Response from Gen on 31 Mar 2024
Hi William. We're glad you had a great stay and find our rooms comfortable. We hope you visit us again soon!

10/10 Excellent

Daryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and very accommodating.
Stayed 3 nights in Mar 2024
Response from Shannon on 26 Mar 2024
Thank you for your feedback! We hope to have the opportunity to serve you again!