Exterior

Reviews of La Quinta Inn & Suites by Wyndham San Francisco Airport N

2.5 out of 5
La Quinta Inn & Suites by Wyndham San Francisco Airport N
20 Airport Blvd, South San Francisco, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 842 out of 1891 reviews" "
Rating 8 - Good. 510 out of 1891 reviews" "
Rating 6 - Okay. 214 out of 1891 reviews" "
Rating 4 - Poor. 159 out of 1891 reviews" "
Rating 2 - Terrible. 166 out of 1891 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Partha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We were given room in a building at the back of the property which goes beyond a railway line. So in the dead of the night in very cold windy conditions we had to carry our luggage over a distance. They also blocked a very high deposit of $270 for a hotel booking worth $500, which they promised to release in a week hopefully.
Stayed 3 nights in May 2024

6/10 Okay

Julietta

Stayed 3 nights in Jan 2024

10/10 Excellent

Vivek

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable place to stay and especially front desk associates are super friendly and very cooperative…
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for your perfect rating and kind words! We're delighted to hear that you had a super comfortable stay with us and that our front desk associates were friendly and cooperative. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Nanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for your perfect rating and positive feedback. We're thrilled to hear that you had a great experience during your stay and that you plan to book with us again. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Property ok; staff do so; sent us to a room that was already occupied at 10 PM! Yikes!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience of being directed to an occupied room, which is certainly not up to our standards. We'll address this issue with our staff to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Connie

Travelled with group
Liked: Property conditions & facilities
Poor shower pressure; no hot water in sink in bathroom.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower pressure and the lack of hot water in the sink. We'll investigate these issues to ensure they are promptly addressed. Your input is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to SFO.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for your excellent review! We're glad to hear that our location near SFO was convenient for you. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to park a 2 car trailer and it was just what I needed . Close to the airport for friend to meet us at Hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your experience. We're glad to hear that our location met your needs and provided convenience for your travel plans. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. All the staff were friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a pleasant stay with us and that our staff were friendly and helpful. If you ever find yourself in the area again, we would be thrilled to welcome you back for another excellent experience.Sincerely, Hotel Manager

10/10 Excellent

Nicole Zatarain

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast and atmosphere!
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and the atmosphere at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ann, Carmichael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is always wonderful to me. The rooms are clean. They operate a reliable free airport shuttle. I appreciate the hot breakfasts with fruit, the welcome cookies and the snack bar.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Ann,Thank you for your perfect rating and lovely feedback! We're delighted to hear that you consistently receive wonderful service from our staff and that you find our rooms clean. It's great to know that you appreciate our reliable free airport shuttle and enjoy our hot breakfasts, welcome cookies, and snack bar. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service during your future stays!Sincerely, Hotel Manager

10/10 Excellent

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employees
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Mary Ellen,Thank you for your 5-star rating and for highlighting our friendly employees! We're thrilled that our team made your stay enjoyable. If there's anything else you loved about your experience or any areas where we can further enhance your next visit, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and good customer service.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Mustafa,Thank you for the perfect rating and positive feedback! We're delighted to hear that you enjoyed our hotel's proximity to the airport and received good customer service during your stay. Providing convenience and excellent service for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator makes a lot of the wrong noises. Parking lot would benefit from someone picking up the trash.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for your feedback! We appreciate your comments about the elevator and the parking lot. Ensuring the safety and cleanliness of our facilities is important to us, and we'll address these issues promptly to improve our guests' experience. If there's anything else we can do to enhance your stay or address any concerns you may have, please don't hesitate to let us know. We value your input and hope to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Xuli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Xuli,Thank you for sharing your experience! We're glad to hear it was positive overall. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Walter

Liked: Cleanliness, staff & service
Had to cross RR tracks past homeless to get to other room. Our party was split between two buildings. In closer building we had to move twice due to bathroom maintenace issues. Staff was great: friendly and very helpful. We really appreciated the veteran parking.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Walter,Thank you for sharing your experience with us. We're glad to hear that you found our staff to be friendly and helpful, and we're pleased that you appreciated the veteran parking. However, we apologize for the inconvenience of having to cross railroad tracks and past homeless individuals to get to your room, as well as the maintenance issues you encountered in the closer building. We understand how frustrating these issues can be, and we'll work to address them promptly to ensure a better experience for our guests in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

6/10 Okay

Amy

Disliked: Property conditions & facilities
The elevator didn’t work. The ice machine was broken. Had to haul my stuff upstairs.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the elevator and the broken ice machine during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Niver

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you received great service during your stay. Providing excellent service to our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Charessa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We regret to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay so we can address any issues and improve our service. Please feel free to reach out to us directly with any further comments or concerns. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Mustafa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to the airport
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you found our hotel convenient and close to the airport. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Edgardo, Chico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were in smell urine
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Guest,We apologize for the unpleasant experience you encountered during your stay. Your feedback regarding the smell in your room is concerning, and we will address this issue promptly with our housekeeping team to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoint!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're thrilled to hear that we have consistently met your expectations and never disappoint. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Patricia, Santa Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in la Quinta hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay at La Quinta hotel. Your satisfaction is our top priority, and we're delighted that you had a great experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Kim

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that I was given a room that was supposed to be non smoking, however, I smelled weed on the entire floor. I was very disappointed because I was traveling with a small child. We couldn’t stand the smell that we had to leave without sleeping in the room at all. The front desk lady that checked me wasn’t friendly. She probably had a bad day.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. It is unacceptable that you encountered issues with the room's cleanliness and the demeanor of our staff. Your feedback is concerning, and we will address these issues immediately to ensure they do not recur. We understand the importance of providing a comfortable environment for all our guests, and we regret that we failed to meet your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Timothy

Disliked: Staff & service, amenities, property conditions & facilities
The north building is over a set of train tracks and very close to an overpass that has homeless people living under it.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the proximity to the train tracks and overpass. Your feedback is important, and we will take it into consideration as we strive to improve our guests' experiences. If there's anything else we can do to make your stay more comfortable in the future, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😎
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for your review! We're glad to see that you had a positive experience during your stay. If there's anything specific you enjoyed or any areas where we could improve to earn that fifth star next time, please feel free to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Sincerely, Hotel Manager

10/10 Excellent

marcio

Liked: Cleanliness, property conditions & facilities
easy access
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for sharing your positive feedback with us. We're delighted to hear that you found our hotel to have easy access. Your satisfaction is important to us, and we hope to welcome you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Adalberto

Liked: Property conditions & facilities
You need more safety on back building and to far to go walking for kids to go breakfast or gymnastics
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your feedback and for staying with us. We appreciate your input regarding safety in the back building and the distance for children to access breakfast or the gym. We will take your comments into consideration as we continue to improve our facilities and services. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Harbhajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train and Motorway noise. Walk to next building
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by noise from the train and motorway. We understand the importance of a peaceful stay and regret any disturbance you experienced. Please know that we will review your comments internally to address any issues regarding noise and building accessibility. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Rahjan

Liked: Cleanliness, property conditions & facilities
I really like it here
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is important to us, and we're delighted that we could provide you with a great experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very clean and affordable
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your perfect rating and kind words! We're delighted to hear that you had a great experience during your stay and found our hotel clean and affordable. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay to fly out of San Francisco
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a good experience staying with us before your flight out of San Francisco. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Deysi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no cleaning service everyday
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the lack of daily cleaning service. Your comment is important to us, and we will address this matter with our housekeeping team to ensure a consistent level of service for all our guests. If you have any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Julissa, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great to get your day started. Hotel is clean and staff members are very nice!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Guest,Thank you for your excellent rating and positive feedback! We're delighted to hear that you enjoyed our breakfast offerings, found our hotel clean, and appreciated the friendliness of our staff. If there's anything else we can do to make your next stay even better, please let us know. We look forward to hosting you again soon!Sincerely, Hotel Manager

8/10 Good

jorge

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Erica

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Property had no/ poor cell service in room and building
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall. We apologize for the inconvenience you experienced with the cell service. We understand the importance of staying connected, and we will look into ways to improve this aspect of our service. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Jocelyne

Travelled with family
Disliked: Amenities, property conditions & facilities
Not what the description of the this property shows. 2 separate buildings and location is next to an abandoned warehouse and train tracks where many homeless roam. There was lists of damage to the property in and outside. Our room lock was broken
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the discrepancies in the property description and any inconvenience caused by the location and condition of our facilities. Your comments are important, and we will address them to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

8/10 Good

Kanlaya

Travelled with group
My building are under construction,
Stayed 6 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Guest,Thank you for your review. We apologize for any inconvenience caused by the ongoing construction near your building. Please rest assured that we're working to minimize disruptions to our guests as much as possible. If there's anything we can do to enhance your stay or alleviate any inconveniences, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and courteous. We strive to provide excellent service to all our guests, and we appreciate your recognition of our efforts. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is split in half, two buildings one on each side of the tracks. Be careful with the homeless encampment. Staff was nice, rooms were clean, and breakfast was good.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Thank you for your review. We appreciate your feedback about our staff, clean rooms, and good breakfast. We apologize for any inconvenience, We will address these concerns to ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Breakfast was delicious 👌 places to eat are walking distance. Highly recommend 👍
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Guest,Thank you for taking the time to write to us. Your kind words mean a great deal to us, and we are pleased to hear that you are satisfied with your stay with us. We appreciate your recommendation of our hotel to others, and we hope that you will stay with us again in the future so that we may continue to meet your needs. Sincerely,Hotel Manager

8/10 Good

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Your rating of the hotel and staff is greatly appreciated. Our staff strives to provide the best service possible, and we are delighted that you found our hospitality to be satisfactory. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Kazimiera

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest, Thank you for your review! We are so pleased to hear that you enjoyed our convenient location. We strive to make our guests' stays as comfortable and enjoyable as possible, and it's great to know that we hit the mark. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside needs some attention , bugs , mosquitos and some uncollected garbage . But you have an excellent guess service, thanks
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Thank you for your review. We apologize for the issues you encountered with the outside of the hotel, including bugs, mosquitoes, and uncollected garbage. We appreciate your feedback and will address these concerns to ensure a better experience for our guests. We're glad to hear that you found our guest service excellent. We hope to have the opportunity to welcome you back in the future for an improved stay.Sincerely,Hotel Manager

2/10 Terrible

brittany

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
the hotels clean but we had to stay in a separate building from the hotel , with no amenities, doors unlocked to the building. the lock on our door would not unlock even with new keys and no hotel staff seemed concerned or did anything about it , the breakfast is all old and stale
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Guest,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

james arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't like walking to the north building after darkness.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear James Arthur,Thank you for your feedback! We're glad to hear that you had a positive overall experience during your stay. We apologize for any inconvenience or discomfort you experienced walking to the north building after darkness. Your safety and comfort are important to us, and we'll take your feedback into consideration as we strive to improve our facilities and amenities. We appreciate your support and hope to have the opportunity to welcome you back again in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Excellent

Kiley, Sparks

Stayed 5 nights in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us. If there's anything more we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager

6/10 Okay

Esmeralda

Stayed 1 night in Mar 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Guest,Thank you for the 3 star rating. We are thankful that you chose our hotel for your needs. Have a great day, and we hope to see you again soon. Sincerely, Hotel Manager