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Reviews of Townhouse Motel

2 out of 5
Townhouse Motel
1650 Lombard St, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 97 out of 402 reviews" "
Rating 8 - Good. 150 out of 402 reviews" "
Rating 6 - Okay. 89 out of 402 reviews" "
Rating 4 - Poor. 37 out of 402 reviews" "
Rating 2 - Terrible. 29 out of 402 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Love & Alex

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in process was smooth. The rooms are a bit dated and in need of some love, but overall for the price I am very satisfied. It’s also close to lots of shopping and is walkable if you don’t mind a 10-15 minute walk
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Parking was limited to none and u can hear everything coming from tue other rooms. Other then that staff was very nice and helpful and rooms were very clean. Beds sucked
Stayed 2 nights in Mar 2024

8/10 Good

Roxanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good area to stay in. Good price, rooms look a little dated but they were clean and quiet. Would stay here again, free parking was a big plus.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking included
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I love the free parking. Will be coming here again
Stayed 1 night in Mar 2024

6/10 Okay

Jose-Marc

Liked: Cleanliness, staff & service, amenities
Walls are a bit thin, can hear hotel guests taking and snoring. Also shower door doesn’t lock at all. Bed pillows have no firmness, suggest stacking to get suitable firmness, woke up with stiff necks.
Stayed 2 nights in Jan 2024

6/10 Okay

Luis

Disliked: Property conditions & facilities
Easy to check in. Dirty walls. Had everything to have a normal stay
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
average or little below for this kind of motel
No cofee or Micro. Fridge working.
Stayed 1 night in Jan 2024

6/10 Okay

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Rafal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Latasha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was friendly, the room was clean and it was close to public transit. The room was a bit dated and had some cosmetic issues. I travel a lot for work so I’ve stayed in many hotels. The big negatives here for me were a lack of accessible outlets, I have a CPAP and figuring out where I could plug it in was challenging. The cable was not working, not a huge issue for me since I always travel with a firestick but I could see how it might upset others, especially when it’s advertised as being one of the amenities. The area is a bit rough so it might not be the best place for a family stay.
Stayed 1 night in Dec 2023

6/10 Okay

Vitaliy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

4/10 Poor

Otis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

MICHAEL J

Liked: Staff & service, room comfort
Couple of days in San Francisco
Budget motel in handy quiet location. Don’t expect the Hilton, you get what you pay for. Staff were very helpful
Stayed 2 nights in Oct 2023

4/10 Poor

colleen

Travelled with partner
Cheap, convenient location. Close to restuarants and walk to fishermans wharf. We were allocated a room where 2 lights were out, hairdryer did not work, filthy shower area with drain cover damaged, shower screen stuck when opening and black mould. All rooms appear to have shutters which dont block out light so was like sleeping in the daytime. Asked to be moved next day..room was cleaner but hairdryer so old totally unsafe to use. Fridge freezer totally iced up. Towels and bed linen clean but so old and thin. Towels had fraying edges. So, if you want cheap and a convenient location give it a go...i would look elsewhere. Also dont let reception grab your passport and take into the back room along with your credit card...dodgy to say the least!
Stayed 4 nights in Oct 2023

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpet filthy
Shower grubby
Decor tatty
Cleaned possibly last year
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was uncomfortable. It was sagging over the edge. You had stay in middle the of mattress. I tripped going the bathroom because the carpet was loose.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $70 a night I can’t complain! Hotel is not perfect…but it has free secure parking and the location! 5 minutes walk to this beautiful park / Ghirardelli’s Sq with great views of Golden Gate Bridge and the city! I was able to check in early with no extra charge :) Thank you again!
Stayed 1 night in Oct 2023

8/10 Good

michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities
If you are looking for a place just to lay your head and be in an area close to the action this place works great. An older motel that could use some work but the front desk helped us immensely with a reservation mishap that was our fault. Went out of the way to make things go smoothly. Bed was comfy, shower was hot, free parking and that’s all we needed.
Stayed 1 night in Oct 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave, run down, dingy, but handy to most things
Stayed 2 nights in Sep 2023

4/10 Poor

Ben

Stayed 1 night in Sep 2023

10/10 Excellent

Daniel, Wilbraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

RICCAI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a smell as soon as you walked in. Staff were helpful and were very accommodating.
Stayed 1 night in Aug 2023

6/10 Okay

Yolanda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful when asked where to eat close by Area ok. No where to make coffee since microwave is inside office that doesn’t open until 9 am.
Stayed 2 nights in Aug 2023

4/10 Poor

Michelle

Disliked: Property conditions & facilities
I’ve stayed here for years. Rooms use to be clean. They would have a microwave and keurig for coffee. Now they are dirty, rooms have a weird smell. Every room seems to have something wrong. One of my towels were stained. Tv didn’t work they use to have a table to eat at they don’t have that anymore either. Needless to say I will be looking somewhere else to stay from now on
Stayed 1 night in Aug 2023
Response from Team Town House Motel on 15 Aug 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

6/10 Okay

Adrian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location
Great location, the hotel was very dated and in urgent need of a face lift, the room was acceptable but had water stains over the walls and ceiling, wallpaper peeling off in the bathroom and an empty beer bottle by the bed. But as I said great location cheap price. This is not a 7.4 ratting hotel
Stayed 3 nights in Aug 2023
Response from Team Town House Motel on 13 Aug 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

6/10 Okay

Catherine

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for
While the rate was affordable for this area I thought the facility could have been in better shape. The decor and structure was really outdated. For the most part it was very clean but I did see some areas that could use paint, caulk, and better cleaning.
Stayed 1 night in Jul 2023
Response from Team Town House Motel on 24 Jul 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

6/10 Okay

Sandra, La Porte

Travelled with partner
Liked: Staff & service
Although not a five star hotel, it was functional at a great price for the location. Staff was friendly, it was quiet, free parking and close to the attractions. We would return.
Stayed 2 nights in Jul 2023
Response from Team Town House Motel on 24 Jul 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

10/10 Excellent

Perri

Travelled with group
Very nice people. Took really good care of us!! Nice place to stay.
Stayed 1 night in Jul 2023
Response from Team Town House Motel on 21 Jul 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

8/10 Good

Debbie, Orange city

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was accommodating at a very late hour and were very friendly and understanding.
Stayed 1 night in Jul 2023
Response from TEAM TOWN HOUSE MOTEL on 7 Jul 2023
THANK YOU FOR YOUR POSITIVE FEEDBACK.

10/10 Excellent

Marcos, Tarzana

Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with location. Walking distance to Lombard Street, The Wharf & Ghirardelli café. We recommend.
Stayed 2 nights in Jul 2023
Response from Team Town House Motel on 4 Jul 2023
THANK YOU FOR YOUR POSITIVE FEEDBACK

8/10 Good

JAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as expected
Stayed 2 nights in Jun 2023
Response from Team Town House Motel on 4 Jul 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
This motel was exactly as you'd expect based off the price/photos. The problem beyond that which I had was the GIANT RAT in my room! I saw it overnight and found a hole in the closet wall/floor intersection where it obviously snuck in/out. When I told the front desk in the morning when I left he seemed unfazed and said he'd get people to follow up. No apology, discounted stay, or even a look of concern. Im down for grungy motels, but i draw the line at unexpected roommates
Response from Team Town House Motel on 4 Jul 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

10/10 Excellent

Harinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Team Town House Motel on 26 Jun 2023
Thank you for your Positive feedback.

10/10 Excellent

Vadim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Jun 2023
Response from Team Town House Motel on 21 Jun 2023
Thank you

8/10 Good

Florin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to the pier
Stayed 4 nights in Jun 2023
Response from Team Town House Motel on 20 Jun 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions

2/10 Terrible

Daniel

Stayed 1 night in Jun 2023
Response from Team Town House Motel on 16 Jun 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Great location
Great location, but beds weren't that comfy and the ac/heater in our room was broken.
Stayed 1 night in Jun 2023
Response from Team Town House Motel on 15 Jun 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

4/10 Poor

Keith

Liked: Staff & service, property conditions & facilities
On May 3 I paid Expedia $145 for a June 1 one night stay. I called the owner/manager a day or two before our arrival and he said he would lower the rate to around $100. I don't have the exact amount as I was booking hotels in five different cities and the numbers blur. I may be early in my complaint though the owner/manager has had over a week to rectify this.
Stayed 1 night in Jun 2023
Response from Team Town House Motel on 14 Jun 2023
You have booked with Expedia with rates affordable and agreed by you, once booked it cannot be changed or cancelled as the booking is abide by the cancellation policy agreed by you.

6/10 Okay

Anthony

Travelled with partner
Price was good
Stayed 1 night in May 2023
Response from Team Town House Motel on 1 Jun 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

8/10 Good

Paul, Gardnerville

Travelled with group
Liked: Cleanliness, staff & service
the beds no microwave good value for the area
Stayed 3 nights in May 2023
Response from Team Town House Motel on 1 Jun 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.

8/10 Good

Linn

Liked: Staff & service, property conditions & facilities, room comfort
This hotel was exactly what I was looking for. Relatively quiet so I could get a good nights sleep, no frills but well worth the price. I will stay here again.
Stayed 1 night in May 2023
Response from Team Town House Motel on 27 May 2023
Thankyou for your positive feedback, THANKS AGAIN

8/10 Good

Ahmed

Travelled with family and small children
Stayed 3 nights
Stayed 1 night in May 2023
Response from Team Town House Motel on 23 May 2023
Thank you for your Valuable feedback.

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service
It was ok
Stayed 2 nights in May 2023
Response from Team Town House Motel on 21 May 2023
Thank you for your feedback

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was great
Stayed 1 night in May 2023
Response from Team Town House Motel on 19 May 2023
Thanks a million

4/10 Poor

Gary

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Free parking was the only plus. Otherwise, the facilities and the room were dirty, shabby. There were no washcloths. Shower door would not close and there was mold in the shower. Floor didn’t seem to have cleaned once during our 3 night stay because someone else’s hair was there all the time. Man at the front desk was friendly when I checked in but then was inaccessible. The room lacked any means to heat water for tea, but the office was locked 24 hr so there was no way to just make tea. online advertising indicated free breakfast and photos showed continental breakfast. But I woke up office man at 8am who simply stated there was no breakfast, no explanation.
Stayed 3 nights in May 2023
Response from Team Town House Motel on 19 May 2023
Thank you for your feedback.Noted

8/10 Good

Julia, Santa Cruz

Travelled with partner, Travelled with group
Liked: Cleanliness
I love the location of this hotel! I’ve stayed here multiple times now and it’s the best hotel for the price, and very safe.
Stayed 2 nights in May 2023
Response from Team Town House Motel on 18 May 2023
Thank you for your positive feedback

6/10 Okay

Thorsteinn

Liked: Staff & service
The location was great mear the pier and at Lombart srreet.
Stayed 2 nights in Apr 2023
Response from Team Town House Motel on 7 May 2023
Thank you for your valuable feed back, Thank you again as we will surely do our best to improve on your suggestions.