San Juan Hotel Guide - Hotels with Pool in San Juan, San Juan

"This was our third stay. We live to stay because it's very close to a lot of amenities, shopping and adventure places. "

"We were there for business and didn't have time to enjoy the amenities. But the food was great. We will return for vacations. "

"All around great experience "

"Room was clean and enough space. Could upgrade the chair, it was a little uncomfortable. Plenty of outlets to charge phones. TV unfortunately was dark but only really used it at night. Walking distance a market. Plenty of great restaurants and bars to get dinner and/or drinks. "

"Great beach and general area. Staff were wonderful and the food was delicious. Feeling a bit worn at the edges, but a very nice stay. "

"The staff was great. The near constant smell of Marijuana and noise made this stay un-enjoyable."

"Hospitality was nonexistent beyond the check in at the front desk. The kitchen and bar staff were rude and disrespectful when we ordered appetizers and drinks after our day out at the beach. There was construction the entire duration of our trip which made finding rides a bit challenging. I had to overhear several fights that happened in my hallway. As a single female traveler, I prioritize my safety and do not mind paying extra for a resort type of stay, this was not it. I had a nice vacation, but will not be staying here. I would not recommend, especially if you’re looking for a resort or traveling on your own."

"I was quite surprised with the hotel and it certainly exceeded our expectations. I’ve stayed at a few Holiday Inn Expresses before, but this was by far the best."

"Whether the requirements of a 5 star hotel differ in the Americas compared to Europe/Middle East etc, I'm not sure, but this is not a 5 star hotel where you will receive 5 star service. We were unable to dine at one of the hotel's restaurants as they only had one high chair, and said they were unable to source another one. Asked if we could reserve for the next evening to ensure a high chair was available, we were told it was not possible as they couldn't guarentee their one high chair would be available (rather than ensure one was available). Put a request in that the room be made up by 2pm to ensure my kids could return from their day out to have a nap. This request was not actioned, with typical times to make the room up around 3pm each day (quite late I feel). Breakfast was adequate- tipping is required even if breakfast is included in the rate, but that is a culture issue so can't complain about that. Room was not ready at 4pm and I was told to provide my mobile number and I would be called when ready. No offer of what to do in the meantime or indication of when the room would be ready. Only when I pushed back did was the room suddenly available. Staff are mixed - some very genuine and helpful "