Dear Julian,First of all thank you for taking the time to give us your opinion and for coming back to stay with us.We would also like to thank you for your comments. We value each and every one of our guests' comments and try to improve on what they feel is necessary.Regarding breakfast, in our Hotel, we have different alternatives available to our guests. A buffet breakfast in our restaurant, consisting of a variety of quality products, sweet and savoury, hot and cold, juices, fruit, vegetable drinks, cereals, nuts and dried fruit... A continental breakfast in our cafeteria (orange juice, hot drink and a piece of pastry or toast) or, for those guests who do not want a closed breakfast, in our cafeteria they can also have whatever they want. We try to cover the different needs of our guests with different options to choose from.We send you a warm greeting, thanking you for your comment and your positive evaluation of us and we hope that you will come back to visit us and that we will be able to greet you again.Hotel Palacio de Aiete****

Estimado Julian,Ante todo muchas gracias por el tiempo dedicado a su comentario y por elegirnos para su estancia en San Sebastián-Donostia.Haremos llegar su comentario a todo el equipo del Hotel Palacio de Aiete****para seguir trabajando con ilusión y poder así ofrecer el mejor servicio..Lamentamos que nuestra Ubicación no haya sido de su total agrado. Estamos localizados en una zona residencial alta de la ciudad, a 20 minutos a pie, del centro y las playas, 5 minutos en autobús. Nuestra ubicación permite ofrecer estancias más tranquilas, y facilita las opciones de aparcamiento gratuito, punto a tener en cuenta por la dificultad de aparcar en el centro de la ciudad, y el precio del mismo.El Hotel ofrece plazas de aparcamiento gratuitas, y plazas con un cargo extra, pero todas las plazas están sujetas a disponibilidad a la llegada porque son limitadas, no se pueden ni garantizar ni reservar con anterioridad.Esperamos recibirle en alguna otra ocasión, reciba un cordial saludo.Hotel Palacio de Aiete****

Dear Sylvia,First of all, thank you very much for taking the time to write your comment and for choosing us for your stay in San Sebastian/Donostia. We will pass on your feedback to all the team at Hotel Palacio de Aiete**** to continue working with enthusiasm and to be able to offer the best service. We are pleased to know that we have met your expectations, it is one of our main objectives. We look forward to welcoming you soon. Hotel Palacio de Aiete****

Apreciada Teresa,Le agradecemos la valoración sobre su estancia en nuestro Hotel.Trabajamos a diario para mejorar nuestros servicios y dar el mejor trato a nuestros clientes.Esperamos volver a alojarle y saludarle en su próxima visita a San Sebastián-Donostia.Un saludo Cordial,Hotel Palacio de Aiete****

Dear Mili,We welcome your feedback in order to improve our facilities.We continually strive to offert the best quality in our services and to ensure that all our guests return home with a good impression of our establishment. We sincerely regret that you did not like our toiletries and that this is the impression you took away from your stay with us.With regard to pillows, the Hotel offers a Pillow Menu, with special pillows, a free service, which is highly demanded by our guests. It may happen that, when the Hotel is full, as during your stay in August, a guest asks for a pillow of a particular type, and we do not have that particular pillow available, but we can offer you another one. Moreover, this happens very rarely.As for the Wifi, the hotel offers free wifi in all the facilities of the Hotel, and we have many regular guests who work with the Hotel wifi from their rooms, and no one has told us that the wifi worked badly, on the contrary, they always emphasize the speed and good performance of this.We are sorry that you did not inform us of these incidents during your stay at the Hotel, we have a 24 hour reception service, and we would have been able to resolve these incidents, and have made your stay more pleasant.We hope to be able to welcome you again on your next stay in Donostia/San Sebastián and to offer you a better service.Best regards,Hotel Palacio de Aiete****

Dear Kaoutar,Thank you for your feedback and comments which help us to improve our service and facilities.We continually strive to offer the best quality in our services and to ensure that all our guests return home with a good impression of our establishment. We sincerely regret that this is the impression you have taken away from your stay with us and that we did not meet your expectations. We are very surprised by your comment about the cleanliness because this is an aspect that we pay special attention to, and it is always highly valued by all our guests.We will talk to the cleaning team to make them even more careful.Regarding the comment about the price, we would like to comment that, as you will have noticed, San Sebastian is not a cheap city, and even less so for summer accommodation, and our prices are in line with or below other hotel establishments in the same category.We are sorry you did not tell us about your discomfort with the cleanliness or the amenities during your stay at the Hotel, we have a 24 hour reception service, and we could have made your stay more comfortable if we had known.We hope to be able to welcome you again during your next stay in Donostia/San Sebastián and to offer you a better service.Best regards,Hotel Palacio de Aiete****

Dear Bibi,First of all thank you for taking the time to give us your opinion about your experience in our Hotel.We value each and every one of our guests' comments and strive to improve where our guests feel it is necessary..We regret that we did not meet your expectations regarding breakfast, In our Hotel, we have different alternatives available to our guests. A buffet breakfast in our restaurant, consisting of a variety of quality products, sweet and savoury, hot and cold, juices, fruit, vegetable drinks, cereals, nuts and dried fruit... A continental breakfast in our cafeteria (orange juice, hot drink and a piece of pastry or toast) or, for those guests who do not want a closed breakfast, in our cafeteria they can also have whatever they want. We try to cover the different needs of our guests with different options to choose from.As for the first aid kit, we inform you that our first aid kit is normally stocked with the basic necessities, plasters, gauze, cotton wool, disinfectant...We take note of your comments and will pass them on to the relevant departments so that they can make the necessary improvements.We are glad to hear that you were satisfied with your experience at our hotel and that you would come back.We send you a warm greeting, thanking you for your comment and your positive evaluation of us and if you come back to visit us we will be delighted to welcome you.Best Regards,Hotel Palacio de Aiete****

Dear Paul,Thank you very much for the time you took to write your comment and for choosing us for your stay in San Sebastian/Donostia.We will pass on your comment to all the team at Hotel Palacio de Aiete **** to continue working with enthusiasm and to be able to offer the best service and attention to our guests.We look forward to welcoming you soon and we send you our best regards.Hotel Palacio de Aiete****

Dear Kevin,First of all, thank you very much for taking the time to write your comment and for choosing us for your stay in San Sebastian/Donostia.We will pass on your comments to all the team at Hotel Palacio de Aiete **** to continue working with enthusiasm and to be able to offer the best service.We are glad to hear that you found us a comfortable hotel and that you found our staff friendly. We are fortunate to have a great team of professionals, who always try to make our guests feel at home.We look forward to welcoming you soon and We send you our best regards.Hotel Palacio de Aiete****

Dear Alec,Thank you for your feedback and comments which help us to improve our service and facilities.It is a satisfaction and a joy that our customers have had the experience they expected with us. It is our main objective and keeps us excited to continue providing the best service and attention possible. We are glad to hear that you found our Hotel very comfortable and that you liked our location, in a residential area of the city, 20 minutes walk from the city centre and the beaches, and 8 minutes by bus. Our location allows us to offer quiet stays, proximity to points of historical interest, and facilitates free parking options.We take note of your remarks about the fridge and the coffee machine, and we will forward them to the relevant department, so that they can assess the actions to be taken. In any case, we would like to inform you that although there is no fridge in the rooms, if our guests need to keep medicines, food or drinks cold, they can do so at reception, as we offer a free service, available 24 hours a day.If you come back to visit our wonderful city of San Sebastián/ Donostia we hope you will stay with us again and that we will be able to welcome you in our Hotel.Best Regards,Hotel Palacio de Aiete****

Buenos días: Muchas gracias por su valoración, esperamos vuelvan en una próxima ocasión. Le enviamos un cordial saludo, Hotel Palacio de Aiete****

Dear guest: Thank you for your time reviewing your stay at Hotel Palacio de Aiete**** It is a pleasure to see that you felt homely and comfortable in our hotel. Our jacuzzi is closed for the sanitary security of our clients due to the current situation. Looking forward to welcoming you again, Best regards, Hotel Palacio de Aiete****

Good morning: Thanki you very much for your time and for you comment. Our front desk service is 24/7 available. If you have any inconvenience you can call or go to our reception. Our hotel is located in the residential area/ neighborhood of Aiete, which allows you to enjoy a quiet environment, surrounded by nature, ideal for resting and disconnecting. An advantage of our location is the ease of free parking, a point to consider due to the difficulty and cost of parking in the downtown area. Likewise, by public transport we are well connected with the downtown area of the city. The panoramic solárium has a schedule from 11 to 20 hrs because near of it there are rooms and the guests of this rooms need rest without noises . Best regards, Hotel Palacio de Aiete****

Buenos días: Muchas gracias por su valoración de 10, el agradecemeos el tiempo dedicado a compartir su valoración hacia nosotros. Esperamos vuelvan en una próxima ocasión. Saludos cordiales,

Muchas gracias por su valoración, esperamos verle en una próxima ocasión. Saludos cordiales,

Muchas gracias por valorarnos tan positivamente, esperamos verle en una próxima ocasión. Saludos cordiales

Le agradecemos haya dedicado su tiempo en valorarnos tan positivamente, un saludo.

Dear guest: We are so happy that your stay with us was pleasant and you have enjoyed your holidays with us. We hope to see you again in our Hotel in a future opportunity. Sincerely, Hotel Palacio de Aiete****