Desk, free WiFi

Reviews of Motel 6 Santa Ana, CA

2 out of 5
Motel 6 Santa Ana, CA
1623 East 1st Street, I-5/Santa Ana Freeway at 1st St., Santa Ana, CA

Reviews

6.8
Rating 10 - Excellent. 266 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 111 out of 1001 reviews" "
Rating 2 - Terrible. 175 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Thank you for the 5 out of 5-star ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Bernice

Tried to check in and no one was in the front desk
Stayed 1 night in Apr 2024
Response from Cassey Hubbard GM on 29 Apr 2024
Hi Bernice, Hope this message finds you well. I did look into this further and watched my cameras for entire shift on the 26th and my employee was at the front desk the entire evening until 5 am. I watched her check several guest in are you sure you went to the correct location? We have even attempted to reach out to you several times via the number on file

2/10 Terrible

Shayne

Homeless people staying there noisy all night
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Apr 2024
Hi Shayne,We regret your recent experience with our hotel. The conditions that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Olivia

Liked: Staff & service
Disliked: Cleanliness
The room was absolutely disgustingly dirty. My first room was filled with roaches. I asked to move to a different room. That room had bodily fluid stains all over - on the bed, door, floor. There was hair in the shower. It was gross. The staff was nice.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We regret the unacceptable conditions you encountered during your stay. Providing a clean and comfortable environment is paramount to us. Your experience does not reflect the high standards we strive for, and we will investigate these issues with our housekeeping team to ensure improvements are made immediately. We appreciate your kind words about our staff and will use your feedback to better serve our guests in the future.

8/10 Good

Joslyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The area is not the best . The property was very clean and I was happy to have my pet there for free.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 8 Apr 2024
Hi Joslyn,Thank you for your review. We're pleased to hear that you found our property clean and that you appreciated our pet-friendly policy. While we understand your concerns about the area, we're committed to providing a safe and welcoming environment for all our guests. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

shane

Liked: Cleanliness, staff & service, property conditions & facilities
its a nice place to stay for the price
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Hi Shane,Our team is glad to hear that you found our place to be a good value for your money! Thank you for choosing to stay with us and taking the time to share your feedback. We hope you had a comfortable and enjoyable experience, and we look forward to hosting you again in the future!

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Joslyn

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very clean property! No problems on the property
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,Thank you for your positive review! We are happy to hear that you found our property very clean and that you didn't encounter any problems during your stay. Our team works hard to maintain a high standard of cleanliness and provide a hassle-free experience for our guests. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Thayana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Martin

Stayed 1 night in Feb 2024
Response from Sophia CSR on 24 Feb 2024
Hi Martin,Seeing such a fantastic rating warms our hearts. We sincerely thank you for sharing your experience. We look forward to welcoming you back when you're in the area again!

4/10 Poor

Joey

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Joey,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Olasile

Disliked: Property conditions & facilities
Terrible facilities, seems like the whole place is an Homeless shelter.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Olasile,Our team regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

10/10 Excellent

Eitan

Stayed 3 nights in Jan 2024
Response from Sophia CSR on 14 Feb 2024
Hi Eitan,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 Excellent

José Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Jose,Creating a warm and inviting atmosphere for our guests is what we aim for, and we're thrilled that you felt comfortable during your stay. Your comfort and satisfaction are our top priorities, and we can't wait to welcome you back for another cosy experience in the future. We look forward to seeing you again soon!

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar para descansar
Stayed 1 night in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Hi Marcos,Glad to hear that you found our hotel to be a good place to rest. Ensuring our guests have a peaceful and comfortable stay is our priority, and that you were able to relax with us. Thank you for your feedback, and we hope to have the opportunity to welcome you back for another restful stay in the future!

10/10 Excellent

Bianca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 31 Jan 2024
Hi Bianca,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Rada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 31 Jan 2024
Hi Rada,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

shane

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Jan 2024
Response from Cassey Hubbard GM on 25 Jan 2024
Thank you Shane for the good review we hope to see you next time

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 20 Jan 2024
Hi Robyn,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 20 Jan 2024
Hi Mauricio,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Good

Kevin

Travelled with family
Liked: Amenities
Newly updated floor and plumbing fixture.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Hi Kevin,Our commitment to maintaining a comfortable and modern environment is a top priority, and we're delighted that you noticed the improvements. Thank you for choosing us, and we look forward to hosting you again in the future!

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Hi James,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Jarrod

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Hi Jarrod,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Mahdi, Laguna Niguel

Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Hi Mahdi,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Hi Mauricio,Thank you so much for the fantastic 5 out of 5 rating! We are thrilled to hear that you had such a positive experience. It's always our goal to provide excellent service and make our guests feel valued. Your feedback is truly appreciated, and it motivates our team to continue delivering top-notch service. We look forward to welcoming you back in the future and creating more memorable experiences for you.

10/10 Excellent

Mahdi

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Mahdi,Thank you for the 5-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

10/10 Excellent

Mauricio

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing with me and made me feel like family. Thanks to Alex and Yadira for their kindness and professionalism.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 10 Jan 2024
Hi Mauricio,Thank you for taking the time to share your positive experience with our staff, especially Alex and Yadira. We're thrilled to hear that their kindness and professionalism made you feel like family during your stay. Delivering exceptional service is our priority, and we appreciate your recognition of our team members. We look forward to welcoming you back and ensuring another warm and welcoming experience.

10/10 Excellent

Alexis

Stayed 3 nights in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Alexis,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Broke into the our room into the middle of the night because the front desk girl didn’t check their system right
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Jan 2024
Hi Angel,I am thoroughly investigating this incident to prevent any recurrence in the future. Please accept our sincere apologies, and we appreciate your understanding as we take immediate steps to address and rectify this situation. We hope to have the opportunity to make amends and provide you with the quality experience you deserve in the future.

10/10 Excellent

hector

Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Hector,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should definitely give a raise ro the girl at the front desk. She is so kind and helpful.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 10 Jan 2024
Hi Cecilia,Thank you for your positive feedback and kind words about our front desk staff. We truly appreciate your recognition of her kindness and helpfulness. We are fortunate to have dedicated team members, and your acknowledgement motivates us to continue delivering exceptional service.

8/10 Good

Pablo

Nice place to stay
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Jan 2024
Hi Pablo,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 5 Jan 2024
Hi Amber,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved about your stay or any feedback you'd like to share, we'd be delighted to hear it. We look forward to welcoming you back for another outstanding visit in the future!

10/10 Excellent

josue

Stayed 1 night in Dec 2023
Response from Sophia CSR on 23 Jan 2024
Hi Josue,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Cheriesse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Cheriesse,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

6/10 Okay

Armando

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Armando,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 Good

Morgan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed in some disgusting Motel 6 before but this one was definitely one of the best ones. Not best motel but best out of motel 6. There was minimal hair on the room floor, bed and bathroom. But ive seen way worse. The location was perfect staff was perfect.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Morgan,It's great to know that the location was convenient for you, and the staff provided excellent service. If there are specific areas where you believe we can enhance our services further, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future. Thank you for choosing Motel 6.

10/10 Excellent

Guillermo

Stayed 7 nights in Dec 2023
Response from Sophia CSR on 20 Jan 2024
Hi Guillermo,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 Okay

Verified traveller

did not stay when we got there we got an emergency
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Dear Guest,We regret the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our service and facilities. We hope to have the opportunity to make it up to you in the future.

10/10 Excellent

sierra

Stayed 1 night in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Hi Sierra,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 21 Dec 2023
Dear Guest,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front staff was awesome. The room was very clean and housekeeping every day.
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 21 Dec 2023
Hi Jeffery,Pleased to hear that our front staff was awesome and that you found your room very clean with daily housekeeping. Providing excellent service and maintaining a clean and comfortable environment are top priorities for us. Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Mafer, Los Angeles

Stayed 3 nights in Dec 2023
Response from Sophia CSR on 10 Jan 2024
Hi Mafer,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

2/10 Terrible

Soraida

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
it was ok but they didnt give my deposit for a sheet
Stayed 7 nights in Nov 2023
Response from Sophia CSR on 17 Dec 2023
Hi Soraida,We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our team and will reach out to you for further information.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Motel 6 ever.
Best Motel 6 ever ! Shout out to the caring, kind, efficient and understanding staff that work here! They make this place better and your stay easier. Newly renovated and best prices in town , your pets are welcome and more ! The area isn't the greatest but it's safe and quiet here and no one bothers you. They have a $100 deposit you can pay in cash or card and that keeps things in line here. My room has a rain shower head, huge bed with new super plush mattress and a big TV. Maids comes daily with sheets and towels and offers to clean. What more do you need? ***I currently stay here long term, most guests do not so there is always availability and room to park and of course they will leave the light on for you! Tried to add pics but the app won't allow me!!!
Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Dec 2023
Hi Carly,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad area - Great Motel!!!! Best Motel 6 ever!!!!
This is a wonderful Motel Six location ! I've been to them all! The location itself isn't the best but no one bothers you honestly. However the motel is clean, newly remodeled ,safe and the staff are to die for ! Best people ever and they treat you like guests not like prisoners like other locations. Counting towels and issuing only two & no more and if you didn't get new ones by five too bad! Not here, nice as can be! They treat you like you paid to stay here not like its a privledge to pay them to stay here, lol. They are well priced and don't run up the prices big time on the weekends. Always parking and they tolerate your dogs and as long as you can control them and they aren't a danger to others they tolerate reactive dogs and that's golden! The front desk staff are so amazing! All of them but I love the blonde manager and the male desk clerk is a charm too! So kind. All the girls are sweet and helpful, as well. I know no one's name even after staying here a couple months but that's all me. The maid staff are friendly and kind and don't trip on my dog who is super protective of our room and me. So she gives them the look and they dont trip which is great because if you react to her she will bark and go nuts if not she will just keeping going without a peep. They bring towels and sheets daily and if Iet them they would clean! Even maintenance guy is really nice and helpful. This place is where it's at if you're in the area! Remember $100 deposit...cash or card. Xoxo
Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Dear Guest,Thank you for your detailed and awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazingly Clean and upgraded I felt so comfortable and will be booking again while I’m staying in Tustin this is the best out of the 3 motels Ive already stayed Thank You
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Hi Robyn,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

DAVID, SANTA ANA

Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Hi David,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!