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Reviews of Casablanca On The Beach

3.5 out of 5
Casablanca On The Beach
101 Main St, Santa Cruz, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 729 out of 1217 reviews" "
Rating 8 - Good. 265 out of 1217 reviews" "
Rating 6 - Okay. 112 out of 1217 reviews" "
Rating 4 - Poor. 51 out of 1217 reviews" "
Rating 2 - Terrible. 60 out of 1217 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views and access to beach. Exceeded out expectations
Stayed 1 night in Apr 2024

6/10 Okay

tracy

Liked: Cleanliness, staff & service
Room was nice and clean. Doors were older and I didn’t sleep well with homeless and drugs right outside my door Figured this would be a safe town at night. But I was wrong. Day visits only !!
Stayed 1 night in Apr 2024

6/10 Okay

Mychele

Disliked: Property conditions & facilities
Stayed in room 213 ocean view, it was very loud in the mornings before 8AM. Lots of people talking on/around the balcony area of where our window was. Also the back window towards the back parking lot, we couldn't close the curtain. The maids put the curtain on wrong and we weren't able to close at all. Also there was NO SCREEN attached to the back window which was on the 2nd floor. For the PRICE, wouldn't stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean. Right across from the beach. Staff was friendly. Room could use a paint job. But will definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rayleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for the price
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for a last second reservation. Very friendly staff. Really nice.
Stayed 1 night in Apr 2024

8/10 Good

Renee

Travelled with family
Liked: Staff & service, property conditions & facilities
Could have been cleaner, location to beach is amazing. Sitting on patio to in the sun and watching the beach volleyball was fun.
Stayed 1 night in Apr 2024

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again. It was a fantastic property close to everything.
Stayed 1 night in Apr 2024

4/10 Poor

Tyler

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Management on 27 Apr 2024
Hello Tyler, We are sorry to hear you were not completely satisfied with your stay. Please reach out and let us know if there's anything we can do to improve. Thank you.

4/10 Poor

Fernando

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 27 Apr 2024
Hello FernandoWe are sorry to hear you were not completely satisfied with your stay. We noticed you booked our two-queen classic and opted to upgrade into our Family Balcony Suite. Please reach out and let us know if there's anything about either room option or the property that we can improve on.

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property gives a great view of Santa Cruz beach. Morning coffee wasn’t available until after 8 AM. The property seems a little older and worn down.
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
Hi Mary,We appreciate your review and are delighted you enjoyed the breathtaking view! You reserved one of our Signature King rooms in the Cerf Mansion, a historic building dating back to 1914! Our team strives to keep the rooms updated while preserving the charm of its rich history. If there are any specific areas you would like to see enhanced, please call our team and share your thoughts.

2/10 Terrible

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room #317 - Saturday, 04/20/24. The room was so bad that I felt the need to check for bed bugs before we settled in. I was not comfortable letting my kids settle in until we checked. The room was dusty, moldy and disgusting. We communicated with staff, they said they would re-clean. They claimed the gunk on the bathroom floor was glue from when it was installed and could not be cleared up. We got back to our room at about 10pm when the board walk fully closed down. The floor panels were hollow and bowing under my 18 month old baby, indicating that it was a floating floor. There is no glue involved with a floating floor as this. Upon further inspection, my husband was actually able to easily remove the gunk with his finger. This indicates that it was not glue, but dirt, bacteria and mold from neglected moisture damage. It was disgusting and I'm glad I didn't let my baby crawl around in there as she wanted. You could tell the floors hadn't been mopped in quite some time, the walls were disgusting, the ac had a layer of dust and dead bugs, the inside of the barn style door, to the bathroom, had a layer of dust that made us question the last time the room was truly cleaned. My husband communicated these issues with staff and showed pictures. They sent someone to re-clean it, but it was obvious they made no attempt to clean the walls or floors. Due to the filthy condition of the rooms and the fact that you can't get breakfast there, the location is absolutely not worth $450.
Stayed 1 night in Apr 2024
Response from Management on 25 Apr 2024
Thank you so much for reaching out. Our team appreciates your feedback. We do truly apologize that the room was not up to your expectations, and certainly not up to a standard we would like to keep. Our apologies also for not getting back to you right away. Our team does its best to assess all the information to provide an appropriate response within a few business days. You should receive a response to your most recent email shortly. We’re also truly sorry to hear about the prices you received from your third party. We do our best to ensure our Classics are at the best price point available for this location.Additionally, We appreciate you mentioning the breakfast as you are correct, we don’t offer a traditional breakfast as we do not have the facilities to do so. We do however have a continental breakfast from 8 AM to 10 AM which includes prepackaged pastries, fruit, coffee, and tea which can be found in the lobby. Thank you again for taking the time to share your thoughts. Our team hopes to have the opportunity to serve you better in the future.

10/10 Excellent

Sheila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Assigned parking would be nice. Overall excellent location and friendly staff. Will definitely be back again.
Stayed 2 nights in Apr 2024

10/10 Excellent

sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a spacious king with balcony room and a front row seat to the beach. Loved the view, the patio. Location cannot be beat. Construction next door a bit annoying but would stay here again!!
Stayed 1 night in Apr 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely to hear the sound of the ocean from the balcony.
Stayed 1 night in Apr 2024
Response from Ellen on 20 Apr 2024
Thank you for choosing to stay with us and for sharing your wonderful experience, Shawn! We hope to see you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location!
Stayed 1 night in Mar 2024
Response from Ellen on 20 Apr 2024
We are thrilled to know you loved our great location to the beach and boardwalk, Lisa! We hope to see you again!

10/10 Excellent

Brittany

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and property!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay here, there was some construction going on next door but other than that we loved it, convenient location next to the beach/boardwalk, lovely staff.
Stayed 1 night in Apr 2024

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Ellen on 20 Apr 2024
Thank you for your amazing rating, Dennis! We hope to see you again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice check in
Stayed 1 night in Apr 2024
Response from Ellen on 13 Apr 2024
Thank you for your amazing review, Julie! We hope to see you again, and we aspire to create another wonderful stay for you!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

alessandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the construction occurring next door. The room was clean, modern and comfortable. Can't beat the ocean view with the proximity of the boardwalk. It was a very enjoyable get away.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ellen on 13 Apr 2024
Thank you for your amazing review, Jeanne! We hope to see you again, and we aspire to create another wonderful stay for you!

10/10 Excellent

Angelica, Winton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great hotel , great staff
Stayed 2 nights in Apr 2024

8/10 Good

Mike

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were quite surprised at the condition of the hotel room. First let me say that the staff was very friendly, the view from the room was world class (Ocean / Boardwalk) and everything was conveniently located and walkable. The room itself though was like a motel 6 - cheap/dirty feeling. The room felt grimy. The bathroom was moldy and the metal elements rusty. The furnishings were dated and the overall cleanliness just wasn’t to our standards. For these reasons we will not be returning to Casablanca in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating. Jessica front desk was very polite and helpful
Stayed 1 night in Mar 2024

8/10 Good

Miranda

Travelled with partner
Second time we’ve stayed here and it’s a great property. This time we stayed in the king room with ocean view. It wasn’t bad, but honestly felt a little disappointed. I think next time we’ll just stick with a room with a balcony. Those have much nicer and newer bathrooms (the showers in those rooms are our all time favorite) and also much cheaper. Overall, I feel like the ocean view rooms are just outdated and a bit over priced for what they are.
Stayed 1 night in Apr 2024

6/10 Okay

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very clean for being newer
Stayed 1 night in Apr 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, across the street from the beach, pier and boardwalk. Stayed in recently remodeled room. (Loud) noise from construction of a new hotel started at 7:30am - not cool.
Stayed 1 night in Mar 2024

10/10 Excellent

Princess

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, would def come back
Stayed 2 nights in Mar 2024
Response from Ellen on 4 Apr 2024
Thank you very much for your wonderful review, Princess! We hope to see you again!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Ellen on 20 Apr 2024
Thank you for your feedback and your wonderful rating, Richard! We hope to see you again!

8/10 Good

Alicia

Stayed 1 night in Mar 2024

4/10 Poor

Yolanda

Stayed 1 night in Mar 2024

8/10 Good

KATRINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Blaine, Whitewater

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Brandi

Disliked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Parvindar, Antelope

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything is dirty. Dog hair everywhere. Floor is gross. Spider web everywhere. Overall, a horrible place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Izamar

Stayed 1 night in Mar 2024
Response from Ellen on 13 Apr 2024
Thank you for your amazing review, Izamar!

10/10 Excellent

ROHIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

6/10 Okay

Sophia Sabrina

Travelled with family
Disliked: Amenities
PROS: close to the boardwalk, beautiful views, price was decent, somewhat attentive staff CONS: room reeked of bleach, cobwebs, construction noise and eye sore, “continental breakfast” was very sad.
Stayed 1 night in Mar 2024

8/10 Good

Anayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Martha

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location!!Walking distance from boardwalk and pier. Not a full breakfast at all. Room could use some extra cleaning. Love the balcony with fireplace!
Stayed 1 night in Mar 2024

10/10 Excellent

Waleed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, thank you!:)
Stayed 1 night in Mar 2024

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

alvena

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
It is a pet friendly hotel. There was urine stains on the wall in the bathroom, where a dog had urinated. They were supposed to get back to me regarding this issue on monday, its Thursday still haven't heard from the hotel manager?
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
Omg, million dollar view, from the room itself, for a very reasonable rate! I only live a few hours away, so when I saw the weather forecast for unseasonably warm and clear, I decided on a whim that an overnight beach visit was in order. GOOD CALL! Just the perfect location, easy walk to the boardwalk, all up and down the beach, easy parking, simple but clean room, gem of a place for an off season taste of paradise.
Stayed 1 night in Feb 2024
Response from Ellen on 4 Mar 2024
Thank you, Chris! We’re thrilled to hear you had a lovely stay! Yes, it sounded like a great call to come to Santa Cruz on a whim! Your feedback is appreciated, and we hope to see you again in the future!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ellen on 4 Mar 2024
Thank you, Martha! Your feedback is appreciated, and we hope to see you again in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ellen on 4 Mar 2024
Thank you for taking the time to leave us a review, Charles! We hope to see you again, and we strive to provide another wonderful stay for you!

8/10 Good

Alison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024