Thank you Erin, for providing your feedback on your most recent stay with us. I am sorry to hear we did not meet your expectations. While the Dream Inn is visible from the room, the main view is the coastline and the ocean. We hope to have the opportunity to host you again in the near future. Warmest Regards, Seaway Inn Concierge Services

Hello Adam-Thank you for your 4/5 star review. We apologize for the noted issues with your stay. We have already made note of these issues and will be taking care of them shortly. We hope to host you again in your future stay to Santa Cruz!

Thank you Aileen, for providing your feedback on your recent stay here at Seaway Inn. We are sorry we fell short on your expectations. If you would like to discuss further please give our property a call. We hope to have the opportunity to host you again in the near future. Warmest Regards,Seaway Inn Concierge Services

Hello Savana-Thank you so much for your kind words about our property! We really appreciate your positive review! We look forward to hosting you and your furry friend in the future!

Thank you, for taking the time to provide feedback on your recent stay at Seaway Inn. We regret not meeting your expectations, as well as our own standards. However, I can assure you we routinely clean all of our carpets on a regular basis. I have reviewed your comments with our housekeeping, front desk, and maintenance staff to ensure that our internal standards of cleanliness are maintained on a consistent basis. We apologize for the unpleasant experience you have received and hope to create amends in the future on your next visit into Santa Cruz.Warmest Regards,Seaway Inn Management

Thank you Hector for your 5/5 review! We are glad your stay went well. We hope to host you again in your future travels to Santa Cruz!

Thank you Patricia, for providing us with your perfect review, 10/10! We value your feedback and look forward to hosting you on your next visit into the Monterey Bay area! Warmest Regards, Seaway Inn Concierge Services

Thank you David, for your 10 out of 10 review! We were happy to have the opportunity to host you and your travel party on your most recent visit into Santa Cruz.Warmest Regards, Seaway Concierge Services

Thank you for taking the time to provide feedback on your stay. Very glad you liked our Inn and the location. On your comment on dog fees, we are one of very few hotels in Santa Cruz to offer dog friendly accommodation in all of our rooms. We review our dog stay policies on a regular basis and take in to account the significant additional Housekeeping cost to prepare the room for the next guest. We believe our pet rate is competitive and in no way excessive.

Hi Tona- Thank you for your kind words! We are happy to hear you enjoyed your stay with us! Please let us know if there is anything else we can do to make your trip perfect. We look forward to hosting your future trips to Santa Cruz! Thanks, Seaway Inn Concierge Services

Thank you Zheng, for your 10 out of 10 review! We take pride in providing our guests with excellent service. It was pleasure to host you, we look forward to hosting you in the near future!Warmest Regards,Seaway Inn Concierge Services

Thank you Gill, for providing a review regarding your recent stay at Seaway Inn. We are sorry to hear you did not fully enjoy your stay with us. Our team strives to provide exceptional service to all of our guests, we are disappointed we fell short in your case. In the future, please let us know if there is anything we can do to improve your experience with us. Warmest Regards,Seaway Inn Concierge Services

Hi Carolyn-Thank you so much for your 5/5 review! We are glad you enjoyed your stay here with us. We hope to host you in future visits to Santa Cruz.Warmest Regards, Seaway Inn Concierge

Hello Chris-Thank you so much for your 10/10 review! We look forward to hosting you again in your future trips to Santa Cruz!Warmest regards, Seaway Inn Concierge

Thank you Ileana, for taking the time to provide your feedback. I am sorry your stay was not a pleasant one. We truly do strive to offer our guests a memorable stay. If you would like to further discuss the issues you encountered during your stay, please call our property directly in order for us to amend your experience with us here at Seaway Inn. Warmest Regards, Seaway Inn Concierge Services

Hello Vicki-Thank you for your 10/10 review! We are glad you enjoyed your stay with us here at the Seaway Inn. We hope to accommodate you during your future travels to Santa Cruz! Warmest Regards,Seaway Inn Concierge Services

Hello Kristina-Thank you so much for your 10/10 review. We are glad you enjoyed your stay, and hope to host you again soon!Warmest regards,Seaway Inn Concierge Services

Thank you Theodore, for your 5 out of 5 review! We appreciate your feedback as you are a valued guest. It was a pleasure to host you, we hope to have the opportunity to host you again in the near future!

Hello Patrice, thank you for taking the time to review the Seaway Inn. We appreciate your positive review and hope to host you again in the future. Warmest Regards, Seaway Inn concierge services.

Thanks Christina for your review. We hope to host you again in the future.Warmest Regards,

Hello DavidThank You for taking the time to provide the Seaway Team with your 10/10 rating. We really strive to provide our guests with a good experience and your feedback will indeed further motivate the team.Hope to see you on your next trip to Santa Cruz

Thank you Julia, for your 10/10 review! We strive to give all of our guests a memorable experience. We do hope for the opportunity to host you again on your next visit to Santa Cruz!

Thank you, Jenna, for providing feedback regarding your recent stay at Seaway Inn. We are sorry to hear we did not fulfill your expectations. I can assure you we did attempt to reach out to you concerning the issues. Our hotel has never experienced bed bugs nor have we ever received feedback from a guest regarding bed bugs. We do conduct our own monthly and quarterly inspection which involves inspecting for bed bugs to ensure our hotel is up to our own standards. However, we did call our pest control company to come out and inspect the two rooms you had stayed in along with the rest of the property. The company arrived the day after your departure. Upon inspection and further testing they did not find one bed bug. As for the bites you received, I can only assume you and your travel party might have gotten bitten by sand fleas on the beach which unfortunately is quite common. Additionally, our rooms are routinely tested for mold due to our property being in close proximity to the beach. The two rooms you booked did not contain any mold inside the bathrooms. We went ahead and tested with mold kits, and they came out negative. The carpets are also routinely shampooed and deep cleaned with a carpet steamer. Which is the process we followed upon your departure.Our team strives to provide a welcoming and memorable experience for all our guests. We are disappointed we were unable to amend your stay with us. We understand every hotel is not for every guest and we hope you find a property more suitable to your liking next time you are in Santa Cruz.Warmest Regards,

Thank you for taking the time to provide us with your feedback. Our records indicate this was a last-minute reservation made at around 9pm on Sat night. You checked in at approximately 10:30pm the same evening. At that time of night, to protect our staff and equipment, we do keep the door locked unless we are sitting at the front desk. Our parking is first come first served; we also offer free parking in the lot immediately adjacent to the hotel to accommodate our guests especially during busy seasons. Most of our guests love our beds as noted in other reviews so we are surprised to hear you did not find it comfortable. We rotate and flip mattresses and change pillows regularly to maintain a high standard of comfort. We strive to provide the best customer experience to all our guests. We did take note of the comments you made at check out and have already had a review with our Housekeeping and front desk teams to learn the lessons and implement those lessons immediately. I can only apologize for our failure to deliver to your expectations, and we did provide an adjustment to your stay.Warmest Regards,

Hi Norman,Thank you so much for you 10/10 review. We are thrilled to host you and glad to hear you enjoyed your stay with us. Warmest Regards,

Thank you John, for your 5/5 review! We are happy to hear you enjoyed your stay with us and the close proximity to the boardwalk. We hope to host you on your next visit to Santa Cruz!

Thank you Melissa, for your 4 out of 5 review! We are happy you enjoyed your most recent stay with us here at Seaway Inn. Your feedback is important, as you are a valued guest our team is dedicated to upholding high quality guest service. We hope to host you again in the near future! Warmest Regards,Seaway Inn Concierge Services

Nick Thank You for taking the time to give us such a good a score relative to your stay with us.Much Appreciated and I hope to see you again on your next visit to Santa Cruz

Thank you Heather, for your 10 out of 10 review! It was a pleasure to host you! As you are a valued guest our team is dedicated to providing excellent guest service. We hope to have the opportunity to host you again the near future!Warmest Regards,Seaway Concierge Service

Hello and thank you for your 5/5 review. We are pleased to hear that you enjoyed your stay and our location. We strive to give you a memorable stay and hope to host you on your next Santa Cruz visit

Thank You for taking the time to provide us with your feedback. We always strive to provide our guests with a memorable experience, hope to see you again when you are visiting Santa Cruz

Hello Anton. Thank You for taking the time to give us a rating for your stay. We appreciate the positive nature of your score and hope to see you next time you are touring in Santa Cruz

Amanda, I did go back and look at the reservation details and I noticed you had an issue around sleep disturbing noise from guests in the next room. On behalf of the Seaway Inn team. I can only apologize for the conduct of the other guests. We advise all of our guests we have quiet time at 10pm policy at check in. In addition, we do have an emergency number posted on the office door that guests can call if there are issues like this after midnight. Again, I can only apologize for the bad behaviors you experienced and I hope we can have an opportunity to serve you again during your next visit to Santa Cruz. Warmest Regards,Seaway Inn Concierge Services

Thank you for taking the time to leave us a review, we are pleased to hear that you had an enjoyable stay.

Thank You very much for taking the time to give us your feedback on your stay. We take pride in providing our guests with a comfortable stay.

Hello, we are so pleased to hear that you enjoyed your stay with us! Thank you for taking the time to leave a review.

Hello Vicky! So pleased to ear you enjoyed your stay with us, we hope to host you again! :)

Thank you Ruben for your 4/5 review! We are happy to hear you enjoyed your recent stay with us, it was a pleasure to host you for the weekend! We hope to have the opportunity to host you again in the near future!Warmest Regards,

Thank You for taking the time to provide the Seaway Inn with your review. Our aim is to make our Guests stay memorable because we would like you to stay with us on your next visit to Santa Cruz

Thank you Grant, for your 10 out of 10 review! With the serene coastal atmosphere and the Seaway Team being dedicated to providing excellent guest service, we truly strive to offer you an idyllic stay! It was a pleasure to host you. We hope to have the opportunity to host you again in the near future!

Thank you Daniela for the 5/5 review! We are happy to hear you enjoyed your stay with us and the close proximity to the beach, wharf and boardwalk. I hope you took a stroll down West Cliff Drive and enjoyed the beautiful ocean views.Warmest Regards

Thank you Kailey, for taking the time to leave us an awesome review! Our team is dedicated to providing excellent guest standards. We look forward to hosting you again in the near future!

We know how busy life can be, Thank You for taking the time to give Seaway a 10/10 rating. We strive to give all of our guests a great experience and your score here confirms to our team that we are on the right track.best Regards

Thank You for taking the time to give our property a rating about your stay. It looks like we delivered a decent customer experience, I hope this will encourage you to stay with is again on your next trip to this area.sincerely

Thank you Steven, for your awesome review and your recent stay here at Seaway Inn! As you are a valued guest, our team is dedicated to providing excellent guest service. We hope to host you again in the near future!

Thank You for taking the time to provide us with a rating about your stay at Seaway. We strive to provide all of our guests with a memorable experience. We hope to see you when you visit the area in future.

Thank you Jason, for choosing to stay with us here at Seaway Inn. It was a pleasure to host you! We hope to see you soon in the near future.

Thank you Angela, for your awesome review and for choosing to stay with us at Seaway Inn, located in the heart of Santa Cruz!As you are a valued guest, our team is dedicated to providing excellent guest service.We look forward to hosting you again in the near future!

Thank you for the perfect review! We are happy that you enjoyed our location, room and staff! We look forward to having you stay with us again in the near future!

We appreciate you taking the time to leave us a review. I am surprised you received a green hard-boiled egg as we haven't had that happen before! Upon looking into your reservation, the only extra charge that you accrued was a dog fee which is informed to you upon creating your reservation and again at check-in. Next time we encourage you to come and talk to us at the front desk with any concerns as we can clarify and take care of all your needs then. We hope you enjoyed your weekend in Santa Cruz!