Mallorca Island Hotel Guide - Santa Ponsa Yacht Club hotels in Mallorca Island, Spain.

" Honestly everything was great once we got there but the service before? Was awful. AWFUL. I wanted to add a guest to my reservation and I could not get in contact with them. I travel a lot and this was the worst customer service I’ve ever experienced. I tried to reach out to the hotel 6 times. I called and they answered but once I said “Hello?”, They hung up on me immediately. I then got a friend who spoke Spanish and they continued the conversation. This happened 3 times and refused to help me with my issue. I used the contact form on the website, I emailed them all over a month in advance, and no response. I even asked Expedia for help and they refused to amend my reservation or offer assistance. So when I got there, the lady working did not apologize nor offer kindness or regret about what had happened. Instead she charged us more than we paid for the initial booking and more than the Bahia Del Sol website price for a double room for two people. This would not had been such a hassle for any other hotel I’ve been to. Nor would it have been such a steep fee when the room already held space for two people. I’m thoroughly disappointed especially since it is a beautiful resort. "

"Good room with a sea view nice breakfast clean room and really close to the beach what do you want more? It was lovely. "

"The front dedk team were incredible. Genuinely interested in individuals, friendly, knowledgeable. The facilities were good and the location was convenient. "

"Absolutely lovely hotel. Great service and amazing food. "

"Aside from the stairs, I’d rate this stay as just about excellent. The rooms were clean and spacious, and we enjoyed a lovely balcony with a great sea view. The apartment itself, along with the surrounding Santa Ponsa area, is quite hilly/mountainous. The only real drawback was the stairs — they were very steep and long, with no elevators or alternative access, which was very challenging for us. Taxis are pretty expensive in this locality as well. "

"We loved our stay at Ona Palmira Paguera! The staff were wonderful - friendly and helpful. Flavia suggested some great restaurants for us to go to. The hotel is beautiful with 2 pools and lots of amenities. The breakfast in the morning was very well stocked and staffed. The food was delicious. Our room was a bit dated, I think we may have been in an older building, but it was still nice. The A/C wasn't working great, but we managed. Plenty of restaurants and shops nearby within walking distance. It was a wonderful place to stay for our quick holiday and we will be back again someday! "

"All perfect "

"Amazing stay. Brilliant base to explore Santa Ponsa. Family of x4. Special mention to Saul and his entertainment team. Top class. "

"Great communication from Luis regarding directions and checking in. Villa was amazing, had everything you need for a relaxing family holiday. Pool and garden area suited everyone, spent most of our time there."