Edinburgh Hotel Guide - Scottish National Gallery of Modern Art One hotels in Edinburgh, United Kingdom.

"Check in was quick and easy, luggage storage on site too. My room was clean and comfortable, good shower and the room was quiet. Great location to explore Edinburgh. Easy to get the bus to and fro the airport too. Would stay again "

"The location of the hotel is excellent, however due to construction going on outside the hotel the area is dirty. The staff is excellent and the rooms are clean. I did find a long black hair in my shower… I’m blonde. "

"Clean, great service! I’d come back and recommend any time."

"Nice hotel, well located. Clean and great breakfast. Only complaint is the cleaning staff was super loud yelling up and down the hall"

"Great location, great value and spotless hotel."

"Our room was a converted holding cell with bars still on the window. It had a toilet and shower and was pretty small, but they did an excellent job with the space, lots of hooks, drawer under the bed, a fair amount of shelves and lots of mirrors to make it feel bigger. Great bed! I also appreciated them putting us on the ground floor since the lift was out and we're in our 70's."

"Great Breakfast! "

"Hotel looks nice and modern. The one weird issue is that some of the rooms were in the building in front, so it felt a bit disconnected from the lobby and main amenities. The bed was also a bit too soft for my taste and lacked a bit of support."

"I want to leave feedback regarding the customer service experience at the Holiday Inn, specifically near the Starbucks area. First, I do want to acknowledge that there were two Indian women working in the Starbucks area who were very kind, respectful, and professional. They treated customers with courtesy, and I appreciated their positive attitude. However, the manager with white hair overseeing that area had an extremely rude and dismissive attitude. I felt completely unwelcome during the interaction. Her behavior toward me came across as irritated, cold, and disrespectful. What made the situation more upsetting was noticing the difference in how she interacted with other customers. I observed her smiling and being pleasant with white guests, while her attitude toward me as a Black customer felt noticeably different and dismissive. Whether intentional or not, that is how the interaction came across to me, and it left a very negative impression. Customer service should be respectful and professional toward everyone. Unfortunately, the behavior from that manager reflected poorly on the hotel experience overall."