Sheltering Homes

The only issue we’ve experienced about our stay was the cleanliness issues. The whole place could do with a deep deep clean and small touch ups. I believe no matter how much money you pay, you should be able to stay in a clean environment. Apart from the cleanliness, our stay was great. The staff was great and helpful. Fridge was a fantastic bonus. We haven’t used other facilities like dining room etc but I know that was available. No safety on the windows, my son is 5 so he knew not to go near the window when it was open. The towels smelt of damp, which was a shame as the bedding was so fresh and clean. Maybe they need replacing. Lots of on street parking ! Hopefully these comments get taken into consideration. We certainly would consider coming back!

Communications pre booking were Poor, I wasn’t sent the deposit link so had to phone and ask, wasn’t sent check in details so had to phone and ask, they then arrived at 3.01pm on the day (check in is from 3) Property could really do with some improvements, paintwork dirty with lots of bare patches, to open the skylight you had to climb on your bed (and there was no other openable window) the bathroom had no toilet roll holder, no shelf for your toiletries, the shower had no shelf for toiletries, and there was no mirror in the bedrooms so you couldn’t see to dry your hair. They have also positioned the smoke/heat alarm directly over the cooker so that was set off twice when I was cooking breakfast and opened the oven! Otherwise it was reasonably equipped, and comfortable, some basic kitchen amenities like salt and pepper wouldn’t go amiss either though. A very small amount of money spent would elevate these apartments considerably. Good location though, really close to town and some nice bars, and convenient for both stations.

Local to city centre