Shotley Gate Hotels

"Hotel lovely, bar service needs improvement both evenings we had to wait ages for service then he would disappear again no atmosphere either and very expensive, then we were charged a fee for bringing our drinks to our table on top of service which we didn’t see at check out! All other aspects of the hotel were good although very creaky floorboards but that cannot be helped in such an old building Staff were very friendly Doreen at breakfast was very friendly and kept everything ship shape We upgraded to a premium room which was worth it with beautiful views and a very large room, mattress needs updating as dipped in the middle Overall a lovely stay "

"Decent in all respects. "

"Great value hotel, staff lovely and helpful, breakfast is great too, will be back"

"good"

"Great rooms and good service. Quality of breakfast food great but look and feel of room could be improved and the service could be sharper."

"Room comfortable and quiet no aircon and very warm so kept window open. Reception friendly and efficient. Swimming pool area very good - cushions on loungers getting a little tired. Restaurant excellent service and food. Coping with large groups in other rooms didn't affect service. Breakfast area well stocked. Only complaint was one of the staff in the breakfast area taking fruit from the plates with his fingers - several times for his own breakfast."

"The check in was quick and easy and the room clean and comfortable. Friendly staff."

"The room was very comfortable and clean. Tea & Coffee was ample. Just got a snack from the restaurant and the food was excellent. "

"Breakfast was varied and very good. Room was clean, but clean towels were missed couple of times. Parking was easy, but very busy at night. "