Southwest Orlando Hotel Guide - Cheap Hotels in Southwest Orlando, Orlando

"Excellent all around services "

"Staff not very friendly. They said they have a strict NO PET POLICY. But Hotels.com shows they do have a pet lolicu and allow pets to stay. There were dogs all over the hotel. I had a service dog and cat. They wanted to charge me $100.00 for my cat to stay overnight, they reduced to $50, non refundable. They gave me a room were the door could be opened “without a key card. They sent a young friendly man to fix. I sat on bed over an hour waiting to be fixed. Once maintenance fixed and shut the door, it was jammed and wouldn’t open. I was stuck in room with grandson and my service dog. Maintenance finally broke it open and I was given another room. Maintenance was very friendly and obviously embarrassed by the situation. We missed a family gathering because of situation. I filed a complaint with Hotels.com, asked for refund because of inconvenience. It was denied by the hotel. Hotels.com stipend my account for inconvenience, which was nice. I have stayed at a lot of hotels across country. This hotel is by far the worst! TRAVELER BEWARE!"

"Comfortable and convenient "

"Customer service was on point! "

"Amenities were awesome. Staff so pleasant & friendly. Water Park very safe & happy for the life guards. Only discomfort was the small beds in the double bed room"

"Very close and easy to universal "

"Clean rooms, air condition struggled a bit but that was probably because it was so hot and humid out."

"Room is very clean but I can’t believe parking is $15 dollars a day . I wish I would have known "

"Yes"