Stazione Masotti Hotels

"It is not a vacation hotel; near the airport but in really bad shape."

"Breakfast adequate only. Noisey wooden room stairs."

"Room was run down and the breakfast was included in the past but not now. Staff said that the name change and rebranding was meant to attract business people but there were no working outlets in the room and no usb or other charging outlets apart from one socket in the bathroom. Very inconvenient. The place was much nicer to stay at in the past 15 years but has been let down by its owners sadly. "

"If you enjoy peace, tranquillity, the Italian countryside, and an ethos that embraces sustainability (without any compromise on a luxury experience) then this is your spirit home away from home. The facility and surrounding countryside is stunning. The staff are exceptional, friendly and knowledgeable about the produce and the experience on offer. The food was outstanding in both the restaurants, and the fact that all produce used in the restaurants is sourced from no more than 20 miles away (although most is self produced on the property) is testament to the outstanding chefs working there. The pool was beautiful, the rooms were luxurious without being over the top. The bed was incredibly comfortable, the shower was great and the whole complex was always spotlessly clean. I cannot speak highly enough about this little piece of heaven on earth. If you like partying this isn’t the place for you. But if you are looking for a place to wind down and enjoy the peace and some beautiful food, then you won’t be able to help but love it here. "

"One of our favorite hotels in Italy. Great value but even more great hotel. The room was so quiet, clean and comfortable bed. The ac/heat was perfect. The staff check-in were so nice. Also the breakfast was very enjoyable along with friendly staff. "

"Had a room in the annex/dependance because we were 2 adults/2 children and the space was large and beautiful! Staff, breakfast, daily snacks were well worth the fare! Convenient location and immaculately clean! Great find!"

"Great stay. Conveniently located and the rooms were very clean. Great stay! "

"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "

"We booked this hotel because it said they have airport shuttle and it is 10 min away from airport since we are leaving early in the morning, however there was no shuttle service, although they will help you to call car service. So I felt this info was incorrect and misleading. We had to take taxi into center of Florence and took taxi back, we would booked other hotel in center of the city. Other than that, People were nice , we have no other issues. "