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Reviews of Whiston Hall

3.5 out of 5
Whiston Hall
Black Lane, Whiston, Stoke-on-Trent, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 48 reviews" "
Rating 8 - Good. 11 out of 48 reviews" "
Rating 6 - Okay. 3 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
Booked this as it was a very reasonable price as I was going to Alton towers the next day. Arrived and was stunned by the building and the views. Checked in and the staff were lovely and very friendly and welcoming. Next day for up and had breakfast, a freshly cooked English breakfast with cereals and pastries included. Overall if I am ever in the area again I will be staying here.
Stayed 1 night in Mar 2020

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Couldn’t fault it. Great service and food.
Stayed 1 night in Mar 2020
Response from Dave on 10 Mar 2020
Many Thanks, Vicky! Really glad you enjoyed it and hope you will visit us again soon

8/10 Good

Emyr

Stayed 1 night in Oct 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, we arrived around 9:30pm, we was checked in very quickly and shown straight to our room. We were staying to head to Alton towers the next day, we had a lovely breakfast before we left and was 10 minute drive away from Alton towers. A lovely stay.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly. Breakfast was fine. Dinner was ok. Overall a clean, no thrills, friendly, value for money hotel
Stayed 1 night in Aug 2019

10/10 Excellent

Lee

Stayed 1 night in Aug 2019

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whiston hall Wonderment
First Class...Hotel.Staff.Food.Room Very impressed.Now somewhere we will make a point of revisiting when visiting Alton Towers
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

cara

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend, lovely views and staff are very friendly
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome to a lovely property in a stunning setting. Clean and modern inside and friendly.
Stayed 1 night in Jul 2019

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely building, great bar / brekkie and friendly
Arrived around 9pm, swiftly checked in and shown to our room, which was a twin room. Room was spotlessly clean and well appointed. We enjoyed a couple of pints down by the fire at the bar, which is a nice relaxing area, I’d definitely recommend you spend an hour or so down there. Breakfast was a standard continental, ie toast, bagels, cheese/prosciutto etc, all nice and served with fresh coffee so that’s a thumbs up from me. Less than a 5 minute drive to Alton Towers so I’ll be sure to use them again next time I’m in the area.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were very friendly, food was nice. We are very disappointed with our room. Very thin walls, could hear everything from adjoining rooms which woke us up. Wasn't the cleanest place, bugs on windowsills. Our view was a blue shipping container so very disappointing over all.
Stayed 1 night in Jun 2019
Response from vicky on 6 Jun 2019
we are really disappointed you didn't enjoy your stay with us, were aware the skip isn't the best view but we are currently renovating our out buildings, we can only apologise for that. we are in the middle of the countryside and its summer so we do get a few bugs which we are constantly checking for.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay food is very good at reasonable prices
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with fantastic warm and welcoming staff.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Maisie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place lovely people:)
Beautiful hotel run by lovely people who made me and my boyfriend feel very welcome. Good breakfast provided in the morning, a bar and amazing grounds with beautiful views. It was a lovely weekend thank you :)
Stayed 2 nights in Nov 2018

10/10 Excellent

Marie, Wilmslow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very close to Alton towers. A very nice hotel with a great staff. We had a great time, thanks to them. We'll be back for sure .
Stayed 1 night in Nov 2018

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Jack, St. Helens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeted by the wonderful staff and had a great experience, I will be back to play golf and stay over
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness
Could be so much better.
.1 night stay pleasant staff but room not the cleanest especially toilet area. Dust on tiles and cobwebs 🕸 Don’t know when last thoroughly cleaned but it wasn’t recent. Nice old house in a nice area with scenic views. I believe they are investing in the property recently changed hands thou not 100% sure. Probably nicer cheaper options elsewhere.
Stayed 1 night in Oct 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really nice couldn't have wanted for more.
Stayed 1 night in Oct 2018

8/10 Good

nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place
Lovely drive though the country side up to this cute historic home. The nicest friendliest checkin I’ve had in a long time and had my bags carried to my room! The room is fairly basic but clean and tidy w decent decor. Could do w somewhere to put ur suitcase and a bench for toiletries in the bathroom but the bed was comfy and the linen crisp. It was warm and quiet and I had a deep sleep. I ate in my room and the food was homey and delicious. The lasagne and crumble were not pretty but so so good! Had the continental and it was fine but next time I’m trying the cooked options. No hot choc which is weird but I always travel w some cos I’m just like that. The lack of gym is conpensated as its within a 18 hole golf course which affords a great option for exercise and long ranting views of the area. I stay away for work a lot and this is one of the nicest experiences I’ve had. Special mention for the male staff member who was just so lovely!
Stayed 1 night in Sep 2018

10/10 Excellent

Melanie, Berkshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable stay
We chose this hotel because it is close to Alton Towers. We were travelling with a 4 year old and were made very welcome. The staff were very friendly and the hotel is very comfortable. I would definitely stay here again.
Stayed 1 night in Sep 2018

8/10 Good

John

Very welcoming, good service, well kept and clean, good food and a nice rural location.
Stayed 1 night in Aug 2018
Response from vicky and ashley on 13 Sept 2018
thank you for your fantastic review, were very pleased you enjoyed your stay.

10/10 Excellent

Fiona Machin

Great hotel. Beautiful views.
Great rooms, really friendly and helpful staff. Breakfast was incredible. Thank you.
Stayed 1 night in Aug 2018

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A "must stay"
Exceptional. Location is minutes form Alton towers and idyllic place. The Hall has a new feel to it and the room was spacious and incredibly clean. The food was exceptional as well - probably underpriced frankly which is unusual these days and the breakfast included which is continental is one of the best I have had in the UK. They use all local farmers ingredients and you can really taste it. This is just a dream property for a weekend off, visiting local business and they also have a conference room so great for running meeting and trainings.
Stayed 1 night in Aug 2018

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay Near Alton Towers
We booked Whiston Hall as we were travelling to Alton Towers the following day. As soon as we arrived we were greeted by such friendly staff that really made you feel at home. The hotel is beautiful, breakfast was lovely and it is only a short drive to Alton Towers. We would definitely recommend.
Stayed 1 night in Jul 2018
Response from vicky and ashley on 2 Aug 2018
thank you so much for your fantastic review, we are really pleased you enjoyed your stay with us.

8/10 Good

Ethan, south shields

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing. Lovely people.
Perfect position for Alton Towers. Only 10 minutes away by car.
Stayed 1 night in Jul 2018
Response from vicky and ashley on 29 Jul 2018
thank you for your fantastic comments, we are very happy you enjoyed your stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best continental breakfast ever experienced as a global business executive.
Stayed 1 night in Jul 2018
Response from vicky and ashley on 26 Jul 2018
thank you very much Gary, we hope to see you both again when you come back to stoke.... hope your car got you home!!

8/10 Good

Michael, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Breakfast
It was a little bit difficult to find, but over the 'phone the receptionist was very patient in guiding us along the route. A roomy bathroom with a roomy bath was a feature of the stay, surpassed only by a first-rate full breakfast and the personable nature of all the staff.
Stayed 1 night in Jun 2018
Response from vicky on 2 Jul 2018
many thanks for your review,we are really happy you both enjoyed your stay.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from vicky on 2 Jul 2018
thanks Gareth for your 5*review.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite gem surrounded by rolling hills.... peaceful
Lovely stay, made quite welcome. Hosts were so help full. Peacefull & relaxing place after a days trip to Alton Towers. Thank you.
Stayed 2 nights in Jun 2018
Response from vicky on 13 Jun 2018
Thank you Dave, we are really pleased you enjoyed your stay with us and thank you for your lovely review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
very good hotel. manager was excellent couldn't do enough for us. enjoyed our stay, thank you
Stayed 1 night in Jan 2018
Response from vicky and ashley on 30 Jan 2018
thank you for your fantastic comments :)

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good break for a night
Lovely hotel, quiet, comfortable room, good food, excellent
Stayed 1 night in Nov 2017
Response from vicky and ashley on 30 Jan 2018
thank you Stephen for a lovely review

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Betwixt and Between
Off the beaten path. No evening meals served. Continental breakfast only. Had to travel miles for pub meal.
Stayed 1 night in Oct 2017

2/10 Terrible

Danny, Leeds

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures don't do it justice!
From the moment we arrived until the moment we left I felt utter disappointment. Room was shabby, hotel was shabby, service was poor and the breakfast was barely edible. It turned what was supposed to be some quality time with my son into a bit of a farce. I could understand if the nightly cost was 10 bob and it didn't have any star rating.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Work time
Excellent location but rooms need a serious overhaul. Carpet in bathroom and room always smells damp. No real bar facility in the evening only a low level standard of continental breakfast. No evening meals.
Stayed 3 nights in Aug 2017

2/10 Terrible

business travel

Disliked: Staff & service, property conditions & facilities, room comfort
By far the worst hotel I have ever stayed in .
Horrendous - no dinner stale croissants cheap jam for breakfast . Take this dump off your list ! Other people shouldn't suffer this . Quite rude staff , decor awful . Chipped bath .furniture free room . Not cheap either - I will be writing to the management and trip advisor with fuller comments .

8/10 Good

Darren, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Location for stoke on Trent or Alton towers is perfect with Alton towers only a 15 minute drive. Shower over bath needs replacing as not great and twin beds pushed together as a double is not great if you like a double as I don't like the join in the middle. Rooms large and nice breakfast area but Shane full English isn't included in the price.

4/10 Poor

david, Rotherham

Liked: Staff & service, property conditions & facilities, room comfort
Overpriced hotel
We'd arranged to stay at this hotel for our honeymoon at the price of £150 per night we stopped for one night but was very unhappy to find a room and normal standard room with no extras and only a continental breakfast available for the £150 . I found the hotel to be very overpriced for what it was . The room also e.g. the bath shock when people should know if you can ear everyone talking from other rooms and I mean you could hear everything . The evening meal was outstanding so I will give them 10 out of 10 for that . On the Saturday night I paid the bar bill which was roughly around £26 on my card I've booked the room through experience and hotels.com or pay for the room . I'm checking out and getting in my car one of the managers come Jeff enough asking is for payment . I felt like a criminal and was asked to come into reception . Once I show him the proof of hotels.com the payment he was happy with it being for me you would contactors if payment will clear by them I can't believe they can't get something like this straightforward go with my car said this was a really really bad experience for what you would call a posh Hotel. I've had better service in London for just £99 a night .

10/10 Excellent

David Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, excellent hospitality, small welcoming family run hotel, worth a bit of extra drive.
Stayed 1 night in Jul 2019