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On the last night the service in the south bar was poor having to wait 1.5 hours for our main course
Until we asked the staff didn’t advise that there was a delay
This did not match the quality of service that the K Club offers
Beautiful place for a romantic getaway. Cesar from the concierge was extremely helpful and obliging with any requests that we had. The grounds were amazing and the dinner at the Barton restaurant overlooking the gardens was the highlight of our stay.
The K Club offered a warm and efficient welcome and departure. Service here was wonderful.
The hotel itself feels old and very dated. The food was underwhelming. Breakfast felt very rushed. No sooner had we sat down when the hot food arrived.
Room size was great but decor faded. Robes a bit shabby. Pedal bin was broken.
Water in fridge was already open and half empty. It was our 20th anniversary but we had a note saying “happy 35th anniversary”
By 3pm we had to request a clean for the room.
Overall disappointing.
Excellent service from the time I arrived at the front door. Food and drinks were fabulous. Plenty of activities. I highly recommend trying horse riding or one of the shooting activities.
I expected more. Very poor room service experience. Rude treatment when ordering and food was cold and stale. Pictures of pool/spa on website was no available unless you booked a separate villa. Tiny tv in the room. Hard pillows. Service overall was good, breakfast and room was pretty good. Surroundings were nice