Gatlinburg Hotel Guide - Sugarlands Distilling Company hotels in Gatlinburg, United States of America.

" valet Jeremy was awesome!!!! Hotel lobby is beautiful! Rooms were clean and bathrooms were amazing!! Bartenders were great! Wonderful location! "

"Decent stay, they say private balcony… looking at everyone else’s. Plus ours had a door to the room next to us. And VERY difficult to find parking."

"Very clean and staff was very friendly and helpful "

"Hotel was great, staff was great, beds were way too hard, and our entire floor reeked of marijauna. "

"Clean rooms, spacious, and a great view of downtown Gatlinburg. "

"Great location and decent rooms. Breakfast can take some improvement though with a larger room space given the number of rooms they have on the property "

"Rooftop lounge area was wonderful. They needed more staff at the bar and restaurant."

"My husband and I had a great stay"

"We arrived early on a Wednesday and knew we wouldn’t be able to get into the rooms. No problem. She said she would call us when they were ready. Called my friend but not me. Nothing was said then about the pool. Once we went to get our keys at 4 is when they told us the pool was closed til Sunday. We booked this hotel because of the indoor pool for our kids. Had we known that it was closed I would’ve canceled and booked somewhere else. Room was nice but definitely not super cleaned. We weren’t told that they don’t come and give new towels. So when we got back to our hotel at 9:30 at night I had to walk all the way up to the check-in which is a different building up the street to get new towels. Because you have to take your dirty towels turn them into laundry between the hours of 9 and 3 to get new ones. We weren’t told this at check-in. Laundry is also at the very back of the property. So it was a hike just to get there too. Extremely inconvenient when you have little ones. We probably would not return to this location. You could spend just a little more money and stay at the hotel next-door that had an indoor pool as well as a breakfast buffet option to purchase. "