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Country Inn & Suites by Radisson, Sumter, SC

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Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • Parking available
  • Pool
  • Breakfast included
  • Gym
  • Housekeeping

About the area

Map
2491 Broad St, Sumter, SC, 29150-1820

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Payment types at the property

Important information

You need to know

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Country Carlson Sumter SC
Country Inn Carlson Sumter SC
Country Inn & Suites by Radisson, Sumter, SC Hotel
Country Inn & Suites by Radisson, Sumter, SC Sumter
Country Inn & Suites by Radisson, Sumter, SC Hotel Sumter

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Country Inn & Suites by Radisson, Sumter, SC Reviews

Reviews

6.4
Rating 10 - Excellent. 182 out of 877 reviews
Rating 8 - Good. 215 out of 877 reviews
Rating 6 - Okay. 166 out of 877 reviews
Rating 4 - Poor. 142 out of 877 reviews
Rating 2 - Terrible. 172 out of 877 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Roberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to where I needed to be

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Saved on short notice

I was glad to have gotten to reserve a room last minute before my travel. It had what I needed for my convenience. If I do travel that wayvin my future travels I will have no issues staying there again. The owner was a very pleasant and polite person. He was always willing to assist me or got his employer to help during my stay. Thank you sir for a very warm hospitality.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall condition was disappointing, especially compared to previous stays at the brand. Have cookies been discontinued chainwide?
Stayed 1 night in Jul 2022

6/10 Okay

Wanda

Disliked: Cleanliness, amenities
The room was somewhat dingy and outdated… The beds were comfortable as well as the pillows. The furniture was scarred as were the walls. There was no hot water later that night but there was hot water in the morning.. We stayed here mainly because we had our dog with us. The check in process was fine… However it sits way back off the road and at night it’s hard to find because there’s no signs directing you to drive
Stayed 1 night in Dec 2022

4/10 Poor

adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that I had my child and had to clean the bathtub. I also didn’t like the fact that I paid in advance and didn’t get the room I paid for.
Stayed 1 night in Oct 2022

2/10 Terrible

darlene

Disliked: Cleanliness, amenities, property conditions & facilities
Well we asked where the spa was and was told that it was removed over 2 years ago and that we were mistaken that it was on the app after talking to other tenants that were staying there they were also looking for the hot tub that was removed but showed on their app as being there the staff was a little upset with us a lot even to use it the heat is swimming pool indoors well it was not heated the area was a mess I wouldn't bring my kids there we wouldn't have stayed if we hadn't checked in so late it was horrible we would rate this property as a one one as if never would stay there again Country Inn & Suites is probably now off our list of staying anywhere at their facilities thank you have a good day
Stayed 2 nights in Oct 2022

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The best thing about this experience was the shower. First room assignment already had an occupant who was probably a chain smoker (in a non-smoking hotel). Second room... TV worked for about 15 minutes. Refrigerator didn't work. Broken lamp shade. Ripped bed skirt. Ripped shower curtain. Leftover painters tape in multiple places. Staff was pleasant to me but not when I wasn't in their view. They were sort of responsive to the problems with the room but didn't follow up. I hate to even leave this kind of review because I'm not a complainer by nature. I just wouldn't stay in this hotel if I were you. I thought Radisson hotels were a step up. Definitely not this one!
Stayed 2 nights in Dec 2022

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have known what to expect when the logo and name on the building were paritally covered with a tarp. The hotel is being remodeled and should not be open. 1) The front desk agent maintained her phone call speaking about Easter gifts more than to me. 2) There was a carpet cleaner in front of our room we had to move to get in. 3) We passed the pool which is full, but green. on the way to our room. 4) The door was either chewed, or rotted, through the bottom third. 5) The carpet was soaking wet 6) Mold in the refrigerator 7) All the maintenance closets were open on the floor with equipment lying in the hallway 8) The ceiling in the hall was open in many areas under reapir (by 1-2 foot square holes). There is more, but you get the picture. We stayed in the room for less than 5 minutes before asking for our $100 deposit to be refunded and leaving as fast as possible. i get this is a budget hotel, but you should not expect to have to shower after leaving a room.
Stayed 1 night in Apr 2023

2/10 Terrible

Terrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Rooms were terrible. First they didn't have my reservation because the name of the hotel had changed to Belmont Inn and not Country Inn. Showers and toilets had rust in them. I had to change rooms three times one room wasn't even cleaned had wet towels hanging up bed wasn't made and trash still in the trash cans. Smoke detector battery needed changing and it chipped all night. My whole experience was terrible
Stayed 2 nights in Jan 2023

2/10 Terrible

Tom

Disliked: Cleanliness, property conditions & facilities

DO NOT STAY HERE!!

There is not enough time in a day to explain how horrible this place is.
Stayed 4 nights in Dec 2022

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t think Radisson has inspected this facility’s in a long while. It would never pass what I consider to be their standards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

Not worth it!

The room was clean but very outdated. Minimal hot water in the morning only, none after noon, almost like they shut the hot water off. There was no breakfast either morning, but there is a very short walk to an IHOP. The staff was pretty rude at check in and when we complained about the hot water.
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best experience

I didn’t have any issues with service nor getting my room however the condition of everything was awful. When I first entered my room for a weeks stay there were roaches within. The bed was clean but there was dust over all appliances and surfaces. The shower leaked consistently not to mention the curtain was barley hanging by exposed drywall anchors cracking from the walls. The floors were dirty and when I went to microwave a meal there was a roach inside. My fire alarm started beeping two days in. I had to remove it myself and take it to the counter as a no maintained personnel were available. It was never replaced for the duration of my stay.
Stayed 5 nights in Dec 2022

6/10 Okay

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
The AC didnt work, the bathroom walls, moldings, need repair, The bathroom tub faucets spinned.

4/10 Poor

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was great but the hotel accommodations were aweful,.lights did not work rooms spelled moldy. There were large spots in the carpet with what look like some one threw up on the cabinets. Several guests all came back to complain and have rooms switched or cancelled. Renovation was in process but fumes were overwhelming especially if you have asthma.
Stayed 2 nights in Nov 2022

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service
This was advertised as a beautiful, warm and spacious place to stay. Upon arrival it looked run down and dirty. Staff looked like a drug addict. We entered the room with a horrible smell, cigarette burns on the bed spreads, and not the spacious room I had requested. I went to check the indoor pool to find stuff floating on top as well as dirt or sand on the bottom. I requested a refund and left immediately
Stayed 3 nights in Nov 2022

2/10 Terrible

Hanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very unsanitary. Rugs were very dirty, furniture was beat up, walls and lamps dirty. Was moved to a different room and it was still dirty.
Stayed 3 nights in Nov 2022

6/10 Okay

Bobbi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Unclean.

Visible hair all over the bathroom, drapes literally falling from the ceiling, smells of must, and the carpet looks like it hasn’t been vacuumed in a week let alone actually deep cleaned in a year. The toilet handle is broken and just sitting on top of the toilet. The shower has brown tinted water/soap scum stains on the walls. I feel bad because the front desk girl was beyond nice and everyone was complaining, but this is truly not up to the country inn standards and gives them a horrible name.
Stayed 1 night in Nov 2022

4/10 Poor

Jane

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was layered with dust, and had food remnants on the floor like chips or something. I must have been the only one staying there, because breakfast had like 2 bagels, eggs for 2, sausage for 2 or 3 people, and some gravy, but no buscuits. That was it. for everyone. The equipment or internet was not up to speed either, check in took so long because the internet was slow, then the printed docs came out all wrong, and had to be printed and adjusted 3 times ...
Stayed 1 night in Nov 2022

2/10 Terrible

tiara

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel needs ti shut
Stayed 1 night in Nov 2022

2/10 Terrible

Ubaldo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poorly maintained and cleaned smelled awful

2/10 Terrible

Shanee

Disliked: Cleanliness, amenities, property conditions & facilities
Place is not what you see in their pictures. Rooms was not clean to standard. HAIR ALL OVER BATHROOM. Carpet on the floor was filthy. And BED BUGS!!!!!! Was a big issue. POOL was filthy and disgusting. Place overall was very outdated and not maintained well at all. IF I CAN I WOULD GET A REFUND.

2/10 Terrible

Shawana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My son and I got beaten up by bed bugs we stayed for 2 nites . On the 2nd nite is when we got beaten up… would like sum of my money back

4/10 Poor

Martha

Disliked: Cleanliness
It’s ok. Nothing to brag about. Staff ok but also nothing to brag about. It’s was better then staying in the car for the weekend.
Stayed 1 night in Oct 2022

2/10 Terrible

BRUCE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very rude and disrespectful. They gave my room away. This was a business trip, and didn't have any where to stay. I was very unhappy.
Stayed 2 nights in Oct 2022