Phoenix Hotel Guide. Hotels in Sunland Village, Phoenix, United States of America

"Hotel needs an update "

"We called room service, but they didn't answer. Everything else was fantastic. "

"I made an error in my travel plans. When I contacted the hotel to try to make adjustments, as suggested by Expedia, I was encountered by a rude employee who would not connect me to a manager. They advised me no manager work during the day. I was trying to fix my mistake and make adjustments, but no one there was capable or willing to offer assistance. Very frustrating interaction. "

"This was less than mediocre, it felt dirty (walls and carpet were stained and cracked). The kind of place I felt like I should wear my shoes indoor and flip flops in the bathroom. There’s no housekeeping unless you ask, however when I asked for a new garbage bag the housekeeper just smiled and said “no”. The garbages where the breakfast was were constantly over flowing. They advertised “free airport shuttle” however what they meant was “we may or may not answer to order you an uber”. In our case no one answered when we called so we just paid for our own uber, when we got to the hotel all they said was “oh that’s weird”. No offer for reimbursement, no apologies. The pool is not heated, even in 40 degree weather it was too cold to truly enjoy. Also not in the sun for the entire day so go in the morning/afternoon if you want to be in the sun. The breakfast was typical (fake eggs, possibly bacon or sausage) the waffles/waffle station was delicious though! I will probably not stay here again."

"It was comfortable "

"The front desk staff was wonderful. There was an issue with facility service trying to work on our room’s lock system at night without telling us. After the situation was addressed, the managerial staff communicated what changes they would make moving forward. I felt listened to and I do believe they aim to satisfy their patrons. "

"the room was not that clean and the bed was terrible"

"The indoor bar offers amazing selections and the restaurant on site, zuzu was delightful!!!!! The food and drinks in the pool area/pool bar were excellent!!! Try the chicken ceasar wrap!!!"

"Really clean, quiet, and everything was freshly remodeled. Pillows were way too tiny!"