In-room safe, desk, soundproofing, iron/ironing board

Reviews of Novotel Den Haag City Centre

4 out of 5
Novotel Den Haag City Centre
Hofweg 5-7, The Hague

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 196 reviews" "
Rating 8 - Good. 73 out of 196 reviews" "
Rating 6 - Okay. 16 out of 196 reviews" "
Rating 4 - Poor. 6 out of 196 reviews" "
Rating 2 - Terrible. 3 out of 196 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zxx
Stayed 2 nights in Apr 2024

8/10 Good

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked Novotel executive room for our trip to Netherlands for 3 nights then another 7 nights. Had it pre booked on non refundable, seeing that it was renovated recently. I assumed it should be quite well. Am quite dissappointed with what I had chosen as it was dirty and shower was gross. Black mold around the caulking. Tile walls had mildew and the cubicle is very small. I can’t bend to wash my feet without touching the walls. Floors and carpet were also quite dirty. Seeing it was a longer stay I actually had to lay towels around to feel more comfortable. I had 2 different rooms for my 2 bookings and both conditions were the same. Layout is quite odd making it quite cramped in the room. My impressions from the pictures were very different from what I actually got. Toilet is in a complete seperate area but no sink there. So we had to go back to the shower room to wash our hands and it wasn’t right next door. I do however give the location a 5 star because it is super convenient.
Stayed 7 nights in Mar 2024
Response from Ingrid van Eijk Guest Relations on 2 Apr 2024
Thank you very much for taking the time to review your stay at our hotel.We sincerely regret to hear that your experience with the cleanliness and condition of our rooms did not meet your expectations. Please be assured that we shared your comments with the housekeeping department. While we are disheartened to read about the aspects of your stay that were unsatisfactory, we are pleased to know that the hotel's location contributed positively to your stay and we hope you had a good time in The Hague.We hope you are willing to give us another chance and that we may welcome you back sometimes.Kind regards,Ingrid van EijkGuest Relations

10/10 Excellent

Ali N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, very conveniently located, great staff all around the hotel. The frontdesk staff were very kind. We stayed 14 nights and felt very much at home each and everyday. Thank you guys, will definetely stay again.
Stayed 7 nights in Feb 2024
Response from Ingrid van Eijk Guest Relations on 29 Mar 2024
Thank you for your wonderful review.Fantastic that you felt at home during your stay,Knowing our team were attentive to your needs is very rewarding and will motivate us to continue doing our utmost to ensure our guests enjoy their stay.The entire team look forward to welcoming you back on a future visit.Kind regards,Ingrid van EijkGuest Relations

8/10 Good

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was to small for 3 people, toilet also, but was still nice organisation around. Good for one night.
Stayed 1 night in Feb 2024

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. In city centre and close to everything!

10/10 Excellent

Vanja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Service was fantastic. Catered to every need excellently.
Stayed 11 nights in Nov 2023

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Krystina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Basic but fine.
Check in was easy and all reception staff were very friendly and helpful. Room was fine, basic but fine. Bed not very comfortable. Bedcovers and pillows could be better. Breakfast was nice but very expensive and little choice, not worth the money. Would be good to have a small fridge in the room for milk.
Stayed 2 nights in Sep 2023

8/10 Good

CLAIRE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay. Fantastic location. Room was fine , smaller but normal for city centre. Great, modern bathroom . Fantastic helpful staff. Parking at hotel is interesting- first time we have been in a car lift. Little tight maybe, but safe and good location for car. Everything else you can get a tram or walk. Really enjoyed and would stay again.
Stayed 1 night in Aug 2023
Response from Ingrid van Eijk Guest Relations on 26 Aug 2023
Thanks for taking the time to review your stay at our hotel.We are thrilled to hear that you enjoyed our fantastic location and found our staff to be helpful. It's great to know that you appreciated the modern bathroom in your room as well.We understand that the parking situation with the car lift was a bit tight, but we're glad it provided a safe and convenient option for your vehicle during your stay. We hope you had a wonderful time exploring The Hague and making use of the nearby trams and walking options.We hope to have the opportunity of welcoming you back. All the best,Ingrid van EijkGuest Relations

6/10 Okay

Verified traveller

Travelled with group
It is just okay. They don’t even provide refrigerator if you don’t do executive
Stayed 3 nights in Jul 2023

10/10 Excellent

Erich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very noce
Stayed 1 night in Jul 2023

6/10 Okay

Lilian

it's a nice stay, very central
Stayed 2 nights in Jul 2023

10/10 Excellent

Mohammed

Stayed 2 nights in Jun 2023
Response from Ingrid van Eijk Guest Relations on 11 Jul 2023
Thank you for taking the time to review your stay.We are happy that you had a great time in our hotel.We would be delighted to welcome you back on another occasion.Kind regards,Ingrid van EijkGuest Relations

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good central hotel. Windows open, comfortable beds.
Stayed 4 nights in Jun 2023

8/10 Good

Ryan

Stayed 2 nights in Jun 2023
Response from Ingrid van Eijk Guest Relations on 3 Jul 2023
Thank you for this positive review.We are pleased that you enjoyed your stay.It would be a pleasure to welcome you back on a future occasion. Best wishes,Ingrid van EijkGuest Relations

8/10 Good

Flora

Stayed 1 night in May 2023
Response from Ingrid van Eijk Guest Relations on 19 Jun 2023
Thank you for sharing your rating.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,Ingrid van EijkGuest Relations

8/10 Good

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location surrounded with tons of restaurants and shops with easy access to public transportation. Super friendly staff, I would definitely stay here again!
Stayed 4 nights in Apr 2023

6/10 Okay

Angela

Travelled with family
We were bumped after walking from the train station with our luggage. The hotel staff claimed Expedia overbooked the hotel. We incurred many additional expenses due to this problem as we ended up at a different hotel far from our friends and the area that we were visiting. Very disappointed with Expedia and the Hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. We were on 6th floor looking over roof tops. Some rooms look into shopping plaza. Gym on 5th floor with lovely outlook. Great city to visit. Transport marvellous just outside hotel.
Stayed 4 nights in Mar 2023
Response from Ingrid van Eijk Guest Relations on 19 Apr 2023
Thank you for your kind review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We are very happy to know that the location was perfect for you.We look forward to welcoming you back.Kind regards,Ingrid van EijkGuest Relations

8/10 Good

SHURENDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ingrid van Eijk Guest Relations on 21 Apr 2023
Thank you for taking the time to rate your stay with us.Great that you enjoyed your stay.Looking forward to welcome you back. Best regards,Ingrid van EijkGuest Relations

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location & lovely clean room with ample space. The only thing I would improve would be the tea & coffee facilities in the room, 2 creamers for 2 people, you need 2 creamers for each drink!
Stayed 3 nights in Mar 2023
Response from Ingrid van Eijk Guest Relations on 28 Mar 2023
Thank you for your review! Great to hear that you enjoyed your stay. We will take your feedback to improve our service.We hope to welcome you again in The Hague!Kind Regards,Ingrid van EijkGuest Relations

10/10 Excellent

Induni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!

8/10 Good

Aarti

Business traveller
Liked: Cleanliness, staff & service, amenities
Very centrally located. Friendly staff. Doors are super hard to open. Would have appreciated a Nespresso coffee machine instead of instant coffee.
Stayed 2 nights in Sep 2022

10/10 Excellent

Annette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated to explore the city. Friendly and clean hotel. Close to trams to get to the beach and the train station. Highly recommend
Stayed 3 nights in Sep 2022

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2022
Response from Ingrid van Eijk Guest Relations on 2 Dec 2022
This is a great rating. Thank you!We are very happy that you had an excellent stay.Looking forward to welcome you again. Kind regards,Ingrid van EijkGuest Relations

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding / Birthday upgrade
Stayed 1 night in Aug 2022
Response from Ingrid van Eijk Guest Relations on 1 Sept 2022
Thanks for taking the time to send us a great rating.We are glad your stay was perfect.Thank you again.We hope to have the pleasure of seeing you again in the future. Kind regards,Ingrid van EijkGuest Relations

10/10 Excellent

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay as a family
We had an interconnecting room on the 3rd floor, which made it really convenient for us as a family (3 adults, 2 children). The hotel set up the sofa bed and supplied a travel cot for the children (3 & 1) and I had the double bed. Grandparents had the other double room. The hotel was spotlessly clean & great facilities - especially the shower in the room. There's a hairdryer and mini fridge, which was very handy. Location is great, very cental for travel around The Hague. Tram 1 takes you to the beach and only a short walk to centraal station for airport, zoo, anywhere. The staff were wonderful, so helpful, not only with check in but helping book days out (on dutch websites) & taxis when needed. I highly recommend Bagels & Beans for brunch, just 2 mins walk away. Next time I'm back in Den Haag, I'll definitely stay here again.
A proper family room
Stayed 5 nights in Jul 2022
Response from Ingrid van Eijk Guest Relations on 1 Sept 2022
Thank you for such a positive review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back!Best wishes,Ingrid van EijkGuest Relations

10/10 Excellent

Caroline

Stayed 3 nights in Jul 2022
Response from Ingrid van Eijk Guest Relations on 17 Oct 2022
We would like to thank you for sending us your high rating.We are glad your stay was perfect.Again, thank you very much.Best regards,Ingrid van EijkGuest Relations

10/10 Excellent

Jaime

Stayed 2 nights in Jul 2022
Response from Ingrid van Eijk Guest Relations on 17 Oct 2022
Thanks for this top rating.We are glad we met your requirements.Again, thank you very much.We hope to welcome you back for a return visit. Best regards,Ingrid van EijkGuest Relations

4/10 Poor

Yamile, Brooklyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was small and it needed deep cleaning. We had ants in one room We were moved to another room and it had the same problem. They didn’t have shampoo and conditioner for the shower and the shower doesn’t have a place to put the soap or body wash.
Stayed 5 nights in Jul 2022
Response from Ingrid van Eijk Guest Relations on 1 Sept 2022
We are grateful for the time you took to review your recent stay.We regret that you felt that your stay fell short of your expectations and would like to offer our apologies for any inconvenience.Despite all we hope that you had a good time in The Hague.Please note that our housekeeping took action regarding the ants issue directly.All our rooms have complimentary bathroom poducts that include shampoo, soap and shower gel. If you are missing any amenities, please inform our reception during your stay.We hope to welcome you back in the future.Kind regards,Ingrid van EijkGuest Relations

6/10 Okay

Corc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Modern nice hotel. Beds too small.
The location of the hotel is great. Very central. Clean hotel and modern. However, very small beds. I wouldn't recommend to sleep their if you are 2 people.
Stayed 1 night in Jun 2022
Response from Ingrid van Eijk Guest Relations on 1 Sept 2022
Thanks for your feedback.We appreciate your kind mention of our strategic location and hope that you had a good time in The HagueWe do regret that your room didn't meet your expectations, because of the bed size.The whole team hope you enjoyed your stay and that we have the pleasure of welcoming you back in the future. Best wishes,Ingrid van EijkGuest Relations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Ingrid van Eijk Guest Relations on 1 Sept 2022
Dear Guest,Thank you for your review.Great that you enjoyed your stay.We hope to welcome you back for a return visit.Kind regards,Ingrid van EijkGuest Relations

8/10 Good

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bedroom windows don’t open! This is unpleasant and unhealthy. The breakfast options seem to have diminished since my last visit 😢😢
Stayed 4 nights in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Not quite 4-star...
I think the location is the best reason to choose this hotel. The hotel itself is OK, just OK. It is advertised as a four star hotel, but I think the rating should be one star less. Breakfast is in the same category as the overall look of the hotel, just OK. The staff is friendly and smiling. My room was a little disappointing, small and a little worn in appearance and view to the courtyard roof, but luckily the room was very clean. If you require a hotel with four or five star service and facilities, this may not be the best option. For those looking for a basic hotel and service, this can be recommended.
Stayed 3 nights in May 2022
Response from Ingrid van Eijk Guest Relations on 1 Sept 2022
Dear Guest,Thanks for your review about our hotel.It is great to know that our location was convenient and hope that you had a good time in The Hague. We do have varying categories of rooms with different views and would have been happy to help you find a room better suited to your requirements. Please let us know your preferences on your next visit.Rest assured we have noted your feedback, our guest's comments are great in helping us in identifying areas to improve.We hope we may have the pleasure of welcoming you back on another occasion. Best regards,Ingrid van EijkGuest Relations

8/10 Good

Kevin

Stayed 3 nights in Apr 2022

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet room, modern decor, super location. Breakfast was good and the staff work hard to maintain the 4* standard. A very pleasant stay for us. The room design with the toilet separated from the sink takes a little getting used to, it must be due to local building regulations.
Stayed 4 nights in Feb 2022

10/10 Excellent

Miles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (right on 'The Passage') & breakfast. Friendly staff & clean rooms.
Stayed 3 nights in Mar 2022

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to explore Den Haag
Great hotel in very central location with on site parking. Good size family room and breakfast buffet had lots of choice. Car parking very expensive.
Stayed 2 nights in Feb 2022

8/10 Good

Natasha

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Nice hotel, excellent location. Staff can be more friendly
Stayed 6 nights in Nov 2021

10/10 Excellent

Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great accommodations, spacious room, very clean. The receptionists very friendly and helpful with our requests. Excellent location.
Stayed 2 nights in Nov 2021

8/10 Good

Steven, Tervuren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Pebyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
The hotel is very strategic location, close to shopping street and restaurants. The room is clean even though not very spacious (especially when you use sofa bed for the kids). Check in went smoothly and quick. I wish there are more on site parking space available. It was full when we were there so we need to find parking elsewhere.
Stayed 1 night in Oct 2021

6/10 Okay

Walid

Travelled with family
Disliked: Staff & service
Good location but poor services
Good location but poor services
Stayed 4 nights in Oct 2021

8/10 Good

Hamed

Travelled with family
Was OK Friendly staff No phone in the room Ac was not OK
Stayed 3 nights in Sep 2021

8/10 Good

stefan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bien placé
Hôtel situé en plein centre ville avec parking (30€/nuit) ce qui est important à la Haye. Chambre agréable et confortable. Les communs commencent à vieillir mais sans grande importance. Pas de terrasse extérieure, l’hôtel donne dans le passage couvert (magnifique)
Stayed 3 nights in Aug 2021

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here several times, always super friendly and helpful, spacious rooms, always have a fresh clean feel, well located for the whole city. 2.05m high parking about 5 mins away behind TK Max, gated and very secure
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Location
Helpful staff and a central, walkable location. Proximity to the shopping Passage is nice. Thank you for a nice stay!
Stayed 3 nights in Dec 2020