Thornton Hotels

"Convenient location bed and pillows quite hard, little things like one of our towels had a hole in it let the place down a little. Breakfast was a bit disappointing. I was greeted and seated by a nice member of the team but after that nobody came anywhere near me so i couldnt ask for coffee or fresh eggs as i had hoped so stuck with some toast and apple juice. Hot food looked ok "

"Parking chaotic as it's not monitored for non-resident use and spaces are not clearly marked as reserved. Some rooms are only accessible by a tortuous set of narrow stairs not ideal for anyone but the fitest and most agile! Staff were excellent in helping find us an alternative room, however."

"Great room "

"Another great stay at this hotel with lovely spa facilities"

"It's a decent size, pretty clean well located hotel. The down side is that it is pretty much dated. The rooms definitely require a revamp , the heating (radiator) made a load noise once switched on and didn't fully work. The TV is old and has limited channels, the bed was of a good size but the mattress was worn! Parking: the parking is very tight , I had to get in through the passengers side! Breakfast, only half decent. "

"Great building, location and staff. “Executive” room (402) was on 4th floor, lift only goes to 3rd floor. On arrival on 4th floor, no corridor lighting so had to use light on phone to see room number. Room was especially small; same applies to 409, others on floor significantly larger. On escape plan, bathroom was bigger than bedroom. There was a bad smell of drains in corridor and in room. Windows were wide open on arrival. After closing, smell in bathroom became apparent. Bathroom door would not shut. Bedroom window did not shut properly leading to draughty and excessive wind noise. TV worked but had tape around edges. Desk area for fridge had no fridge. The smell and window were mentioned to staff at checkout. Would suggest asking hotel to not put you in rooms 402 or 409"

"Nothing"

"We had a very pleasant stay. The only negative comment was that we were expecting the room to be made up on a daily basis and it was only later, when we read the leaflet given to us on check-in did we discover that this only occurs on a weekly basis. It would have been helpful if this was highlighted when we checked in."

"We where put in a disability room so all the amenities where low down. The shower was slow and we had no full length mirror. I have stayed at the Marriott before and it was nice but I was disappointed "