Unstone Hotels

"I arrived early so was expecting to have to leave my case & come back later. I was pleasantly surprised to be checked in & handed my room key immediately. There was also the option to add breakfast when I checked in which saved a couple of pounds rather than deciding next morning…… a clever idea & well worth the £12. My room was lovely - comfortable bed & plenty of mirrors including near sockets which should be a must but surprisingly overlooked in a lot of hotels. There was a fridge too which is always a bonus. The bathroom had a bath with shower over it. I love a bath in a hotel room so I was very happy! Breakfast was good. The usual self service buffet but lots of choice & fresh. The staff I came into contact with, including in the lift were all lovely & friendly. Well done on your staff choices & training. I only stayed one night but it was the second time I’ve stayed & wouldn’t pick anywhere else next time I visit to attend a concert at City Hall. It’s just around the corner with lots of restaurants & pubs on the doorstep. "

"Enjoyed staying at the hitel; staff were friendly and helpful"

"The room was on the ground floor facing the car park. This meant i had to keep the blind down the whole time, which gave it a prison cell feel! Aside from that, it was a clean room and was OK for a couple of nights. The breakfast isn't great but you can have a couple of helpings to fill you up. For the price, it's a decent hotel. "

"Room was clean and tidy on arrival However next day.. left ticket on door for my room to be cleaned.. the bed was not made up neatly.. just thrown up and pillows not put back in a tidy position.. I expected decent toiletries in bathroom.. no shampoo first two days.. one of the bedside lamps didn’t work.. bit of a health and safety issue for me.. as I get up during the night and didn’t expect this .. to not easy to navigate channels.. watched Netflix on my iPad for duration of stay. Breakfast was disappointing.. not enough healthy or fresh options.. eg dried fruits instead of fresh. I paid for breakfast before arriving.. but ended up only having one as I went to a local cafe where they had fresh produce which was much more suitable for my dietary needs.Also on pricing! I got charged €14 for 2 cups of coffee!! Ridiculous price for guests staying at your hotel.. Another problem I had was trying to find any information about the dinner menu and prices.. There should be information in the hotel rooms for guests so that they can make a decision as whether to reserve a table. Also no information about spa or gym in room! Second day however bed was made up more satisfactorily and Elemis toiletries were available In bathroom. 😊. Staff were varied.. looking smartly dressed.. but I have definitely been in other establishments where the staff are much more energetic and engaging with their customers. Sorry wouldn’t stay again unless some changes were made."

"Standard rooms are old and need updating, not worth the money"

"This hotel used to be a gem in Sheffield. No longer. Such a tired and aged hotel with ridiculously sparse rooms. I was staying in a very tired and boring suite. It didn’t even give me a bottle if water. No ornaments or decorations. Such a shame. "

"Absolutely brilliant place to stay! Staff fabulous and friendly. Room amazing! Will definitely stay here again."

"Good hotel and reasonable price and near the city center "

"Staff very friendly and helpful "