Upper Dean Hotels

"Absolute disgrace of a place!! Dirty is an understatement. Needs to be shut down!!"

"The receptionist was so helpful and kind to respond to my query about the hairdryer and came promptly to my room to help me find it and was very gracious when I realised it had been there the whole time in a black bag on the hanger and I totally missed that! The room was clean and spacious, the bed was comfortable and I had the best shower. The breakfast was great with a wide selection of food and hot drinks. It was in a good location for the conference I attended at the St Thomas centre next to the cathedral. "

"Yes it was"

"Clean room"

"A hotel with great basic needs for an overnight traveller. Restaurants close by. "

"Great room, lovely staff, great bar and restaurant "

"The rooms are varied. The dog friendly rooms are not great, but at least you can bring your dog. The suite we had (when we didn’t bring the dog) was characterful and a good size but the bathrooms need an update. I’m not sure if this is the case across the hotel. The lady in reception is lovely, but if she isn’t there it can be hard to get help to check in. A lot of the staff are pretty grumpy and not very helpful. "

"Happy with the service from the staff and also reception.i do believe the bed could have been more comfortable. Tom was always clean and water topped up. Very good having a fridge in the room. Happy with everything install but would suggest a new need"

"Everything was great as usual. "