Upper Dean Hotels

"Booked in to family room- only 2 towels and no loo paper. Worst night sleep ever as could hear people in the rooms above walking around the room at all hours 😡"

"Stayed here several times over the years. Staff are lovely. Room clean and very very basic. The mattress was awful: obviously well past it's due date for a replacement (I barely slept) Breakfast is either toast/jam or cereal. OK for a one night stay, which I do when visiting friends."

"The room was clean at arrival but not thoroughly cleaned. Nor was it cleaned every day. We had to ask for facecloths and refrigerators, which should be a common amenity. The refrigerator did nothing for the food stored in it. The frig maybe kept food a bit above room temperature. My stored strawberries began to mold within four days. Asked to reheat a food item because the rooms did not have microwave ovens, and the staff declined. There was a kitchen at this hotel yet refused to heat a dish bought elsewhere. Don't expect staff to go out of their way to provide the expected service common to US hotels---it's not happening. The purchased breakfast food was less than room temperature at 0630 when the eating area opened. I don't know how that is possible. With the heated lamps are surface, if you did not place the food on your plate immediately after the cook placed it on display for consumption, the food got cold. Pancakes cold, waffles cold, eggs, cold, etc. No cream (only milk) for coffee. The cream is in the packets they place in your room with the freeze-dried coffee packet. The cookies they place in the rooms daily was a nice touch. Fee for parking is required adding to the cost of the stay. No street parking nearby. Lastly, my associate purchase dinner (a steak). It was laughable. The steak was thin, larger than the size of a credit card, yet shorter than the length of a standard cell phone. A nearby Wendy's would have done the instead. Enjoy!"

"The building has an extensive history and is an architectural marvel. The room was spacious and well appointed. Dinner was exquisite. The grounds were immaculately kept and the surrounding land was a picture of pastoral beauty. The pool and sauna were relaxing and we had them all to ourselves. It was a wonderful place to celebrate our anniversary."

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication. "

"It was very nice good to get away and nice to go different places and to meet nice people long the way"

"Excellent location for transportation and walking around ."

"Great. Room was fab, staff attentive, parking easy. Will return "

"Surprisingly good stay here. It's an ugly building but really comfortable inside!"