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Reviews of Eurostars Residenza Cannaregio Hotel

4 out of 5
Eurostars Residenza Cannaregio Hotel
Cannaregio 3210/a, Calle dei Riformati, Venice, VE

Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 1003 reviews" "
Rating 8 - Good. 426 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Candace

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hot like an actual oven even with windows open. Poorest and most depressing lighting ever in the rooom. Bathroom is falling apart, furniture on its last leg, fridge suspiciously warm and had to toss our snacks. Cannot check in early by any minutes. Tried to switch our room to one half the price of what we paid. Reason they switched us because “they thought our kids were younger”, like it’s ok then to bait and switch if within a certain age bracket. Venice was my favorite stop on our tour of Italy; Eurostars was the worst hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! I really recommend!
Stayed 2 nights in Nov 2023

6/10 Okay

Benito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a wonderful building inside and out, in a nice location. Our room was stunning at first but we found it frustrating. There are far too many light switches and permutations to get a particular light on or off, overall the lighting is poor.Reading a book after dark is difficult and we had to shine our phones onto the safe instructions to be able to read them. Despite cold November nights our biggest problem was the room being far too hot for a comfortable sleep, it was like an oven. On the first night I asked reception to just turn the heaters off to our room because turning the room controls off seemed to make no difference, I cannot understand why they would pay high energy bills to heat the street because we had to have the windows open to cool the room. I assume the individual controls would be just as useless in summer. If we were not kept awake by the stifling temperature it was the noise from the next room. I don’t think the occupants were particularly loud, you could just hear every word, cough, sneeze like they were in the room with you and these girls didn’t stop talking morning and night. Overall, the hotel has many great features and friendly staff but I cannot enthuse over them because the room was simply uncomfortable and unable to provide a decent nights sleep. I mentioned my gripes when checking out and was annoyed by the reply of “ you should have told us and maybe we could have done something about the heating “…. I did, on the very first night.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel in a quiet area.
Stayed 2 nights in Oct 2023

8/10 Good

Chandramouli

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very spacious with two stories with bathrooms in the ground floor. This setup was kind of inconvenient because we had to use the lower level to change while just use the upper level for sleeping. They had 2 beds in the upper level but a wooden beam cutting across which can be hazard at night time. Our daughter had to crawl to get to the bed. Lighting was overall poor and very less outlets to charge your phones and accessories. Also they control the a/c at the front desk which was kind of dressed . The property is bang on the canal and private transportation while expensive like a water taxi was super useful. We used it to go to burano and also to the traon station with the baggage. The front desk was very helpful in arranging for transportation and guiding us to places to eat/visit. Overall a mixed experience as the rooms we got was not very comfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were excellent! However it’s a bit far from what we wanted to see, so probably will stay somewhere closer next time.
Stayed 1 night in Sep 2023

2/10 Terrible

ron

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ron

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We came with kids and the double room with the loft was perfect. It was a few minutes walk from lots of shops and dining options. The staff was very helpful and had great recommendations. We loved this hotel and would stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

NT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay. Comfortable room, beds and bathrooms were very nice. Clean room and property. Staff was very nice, professional and knowledgeable. Highly recommend this Hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Kyle, Kildeer

Stayed 2 nights in Jun 2023

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were a family of 5. The location of the property was quite a distance from the main restaurants and had limited options. The room was very dark and had a strange layout. If they added a few lamps, that might help. The shower was awful, scalding hot water that burned us and when we asked the front desk, they were not helpful at all. We had to Jean ourselves using the sink which didn't have much water pressure. The breakfast was not good at all, very disappointing given the lobby looked great but the rooms were in bad shape. The staff was not helpful and we felt misled when they told us the price of the water taxi was 19 euros total. We asked him again and he said that was for all of us. It turned out to be 70 euros. We would not recommend this hotel at all.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service
Very dated room needs updating the the bed is very comfortable and the staff are very friendly
Stayed 2 nights in Apr 2023

2/10 Terrible

Teresa

Stayed 1 night in Jun 2023

10/10 Excellent

Octavio

Stayed 1 night in Jun 2023

10/10 Excellent

Adrift

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and in excellent conditions. The staff was very nice and helpful
Stayed 1 night in May 2023

2/10 Terrible

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Uncomfortable beds no ac
Stayed 1 night in May 2023

2/10 Terrible

Aleksander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not sure where all the good reviews are coming from. The hotel is super far from the center. The hotel has a very unsafe vibe and very very outdated. On pictures it looks pretty good but in life it's same as a very very old motel.
Stayed 3 nights in May 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love it Community swimming 🏊‍♀️ pool 5 minutes walk
Stayed 4 nights in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the breakfast buffet!
Stayed 2 nights in Apr 2023

4/10 Poor

lynette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location wan not on the city center, we were there on march and it was still cold, there was no heater on the rooms and it was soooo cold at night, we keep telling them but apperenty they will turn on the heater on a certain degree on a certain time which they had the control of. overall the hotel was so old
Stayed 3 nights in Mar 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms, staff was helpful. The hotel was within walking distance to restaurants and seabus stations. Breakfast was ok, simple. We didn’t get breakfast at the hotel as the outside options were more appealing.
Stayed 3 nights in Mar 2023

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great stay, staff was friendly and accommodating. Nothing quite like Venice and the canals. Molto Bene
Stayed 3 nights in Mar 2023

10/10 Excellent

ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Feb 2023

10/10 Excellent

Y Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff here!
I appreciated that the receptionist named Michelle was very nice who introducted more details about transportation and supermarket near for us.
Stayed 1 night in Jan 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Elsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hidden gem. The staff was extremely kind and helpful. The room was spacious and cozy. The brunch was delicious. Two thumbs up.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, fresh and delicious,
Stayed 3 nights in Oct 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Sabrina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we met at the front desk were so friendly and helpful! The location is a bit of a walk from the main train station but that made it super calm and quiet at night away from all of the other tourists. Loved that they have a commitment to trying to go green and sustainable and had a wonderful time in the courtyard attached to the hotel to relax before going into the hustle and bustle of the canals. Wonderful place to stay!
Stayed 1 night in Sep 2022

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff; clean and well-maintained; away from heavy-tourist area.
Stayed 1 night in Sep 2022

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great .
Stayed 1 night in Aug 2022

8/10 Good

Margot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loads or character, quiet area, noom was hot
We really loved our hotel it was updated nicely and the breakfast was really good. We were there in July so it was extremely hot. Our room was the two story one which we really liked the set up with our teen kids. But because of the two stories and open space the air conditioning barely felt like it was working. Also it is a fair walk from the main square so in the heat you feel like a sweaty mess and get back to a very warm room. There is a grocery store around the corner called Conad and was really affordable. Our mini fridge was lukewarm and the shower had issues draining. If it was not so hot am sure our stay would have been more comfortable. Very quiet and calm local area which was nice.
Stayed 3 nights in Jul 2022

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was pretty, the lighting in it was very pleasant. The hotel in general is nice and close to a vaporetto station. Most of all, the staff was as friendly and helpful as it gets.
Stayed 3 nights in Jul 2022

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Large room
Stayed 1 night in Jul 2022

8/10 Good

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant front desk person
Stayed 2 nights in Jul 2022

8/10 Good

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Nice breakfast. Quiet and nice surroundings.
Stayed 1 night in Jul 2022

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotael and water taxi were perfect.
This hotel, by far, was the best hotel we stayed in, anywhere. The location was absolutely perfect. We were transported to the airport by water taxi, which picked us up at the side of the hotel's dock, in the canal. It was such a treat. The staff was equally as wonderful as this hotel. Thank you all for such a great experience.
Stayed 1 night in Jul 2022

10/10 Excellent

Love

Stayed 2 nights in Jul 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very kind and accommodating staff. Dated bathroom and fixtures. Bed and pillows were okay. Definitely not sound proof.
Stayed 4 nights in Jun 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
lovely stay in Venice
Beautiful old hotel with modern amenities. Right on a canal so a water Taxi took us directly to the private dock for our arrival. The location is a little away from the tourist stuff which was perfect! It gave us a wonderful chance to eat at local restaurants and escape the crowds at night and everything in Venice is easily walkable.
Stayed 3 nights in Jun 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem in Venice if you know where and how to travel.
Stayed 3 nights in May 2022

8/10 Good

David

Stayed 2 nights in Apr 2022

8/10 Good

Anthony

Liked: Property conditions & facilities, room comfort
Great location. Helpful staff. Comfortable room
Great location. Helpful staff. Comfortable, spacious room
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice place to stay
I liked the stay, they did a good job making sure my questions were attended to quickly. Can fix the check out process though
Stayed 2 nights in Jan 2022