Exterior
Check availability

Reviews of AC Hotel Palacio Universal by Marriott

4 out of 5
AC Hotel Palacio Universal by Marriott
Rua Canovas del Castillo, 28, Vigo, Pontevedra

Reviews

8.6

Excellent

Rating 10 - Excellent. 108 out of 253 reviews" "
Rating 8 - Good. 107 out of 253 reviews" "
Rating 6 - Okay. 22 out of 253 reviews" "
Rating 4 - Poor. 13 out of 253 reviews" "
Rating 2 - Terrible. 3 out of 253 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aylin

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while traveling on business from the US. They were very friendly and accommodating to me.
Stayed 7 nights in Feb 2024

10/10 Excellent

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great price/quality ratio. The only problem we had was parking. The hotel does not offer parking or a valet to attend to the car. The hotel recommended a parking lot but it was too far walking for us (seniors) and we had to park across the street where the price was high (30 euros just overnight). Other than that, everything was very nice. Room, staff, food, drinks, etc
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott in Vigo
Excellent hotel, especially for the price. The hotel does not have a parking however there was one just across the street, very convenient, but very expensive. 30 euros overnight (!!)
Stayed 1 night in Nov 2023

10/10 Excellent

Ralph

Stayed 3 nights in Sep 2023

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

4/10 Poor

Benjamin

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff, lovely room with a great view of the water, close to tons of restaurants and shops
Stayed 2 nights in Oct 2022

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Nick

Stayed 1 night in Aug 2022

10/10 Excellent

R

Travelled with partner
Nice place and good location. Parking is extra and several blocks away. No issues, would stay here again.
Stayed 2 nights in Aug 2022

10/10 Excellent

Joyce

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
..
Stayed 3 nights in Aug 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Vigo …. Pre-Camino
Our stay was great… Better than expected. Beautiful hotel. Super clean. Fantastically well located.
Stayed 1 night in Jun 2022

8/10 Good

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel, friendly staff, very clean, and comfortable bed. Off- site, paid parking isn't ideal, but that's the norm.
Stayed 1 night in May 2022

10/10 Excellent

Fernando

Stayed 1 night in May 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Vigo!
Excellent hotel great location and facilities
Stayed 1 night in Feb 2022

8/10 Good

Jeffrey, Lake Balboa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but was very nice hotel and easy walk to everything. We were there at the start of the Christmas festival which was good and bad. Good because the hotel is next to the festival, but also bad being that close if you want to get some sleep, get an inside room. Overall hotel is great, staff was very nice and helpful. Room was nicely appointed, bed was comfortable, big tub in the bathroom if you need to soak. Would definitely stay here again.
Stayed 1 night in Nov 2021

10/10 Excellent

samuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , good place in town , employees very friendly and hotel is fancy.
Stayed 2 nights in Oct 2021

10/10 Excellent

Camila

Stayed 3 nights in Sep 2021

8/10 Good

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
not good check in experience. ............ . ..... ......
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Watchareekul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Negar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valid for money
Located by the harbour. Comfy bed. In room coffee free of charge. Breakfast good.
Stayed 2 nights in Oct 2019

8/10 Good

Susan mills

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but overpriced breakfast at 15 euros each so we passed.
Stayed 1 night in Sep 2019

6/10 Okay

Ed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Need to train their staff urgently. Very rude and ineddicient. Almost zero guest services such as restaurant, room service, bell boy, assistance with cars. Great location. Could be a great hotel but the human factor lets it down.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Marks to Palacio Universal
Good hotel near docks / marina. Good bedroom with balcony with sea view. Very helpful English speaking staff. Very good breakfast, continental style. Would be delighted to stay there again if in the area.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

MATTHIEU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, beautiful room, view and staff.
it was great. thanks for all your help!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close of old town, easy to walk to it, near of restaurant, Bar , shopping area
Stayed 2 nights in Oct 2018

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel in VIGO dont do it
there was a wall blocking the lookout. We tried to change room but they thought it will be trouble with them having to clean the room again. The bet was not great. It is a hotel that is very overpriced.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for 2 weeks while in Vigo on business. Clean, comfortable rooms in a good location near waterfront and old city. Breakfast was good and typical of anything I’ve had at European hotels (varied continental options). Definitely recommended for a stay in Vigo.

10/10 Excellent

James, Edgeley, ND USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis of Elegance in Vigo
From the moment you walk in, you know you are in a most special place. Elegant, sophisticated, and with a staff that anticipates your every need. We travel throughout the world, we enjoyed Vigo, and shall return. Why? So we can spend a few more days at this wonderful hotel. We had memorable experiences here, and we shall have more.
Stayed 2 nights in Apr 2018

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Simple hotel trying to be a Marriott
Nothing special about this hotel on the contrary room very basic quite pricey for what is offered Not a good deal at all. Small room with no Marriott personality.
Stayed 1 night in Sep 2017

10/10 Excellent

Malcolm, Carnoustie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality central hotel
The staff were always helpful and the room clean and well presented. We had a meal one night and it was a good quality meal, served by courteous staff, and in the main dining room. We slept well on superb beds and even though it was near the front we didn't hear the noise past ten o clock at night. Conveniently located and not too far from the two railway connections we could travel easily to Ponteverde, Santiago and A Coruna. It was also near the old town and located on the tourist bus route. All in all a hotel with an excellent location, good quality food and staff, and comfortable rooms, well kept. Highly recommend this.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Staff is friendly and room is clean. Very convenient to restaurants & shops.
Stayed 2 nights in Sep 2017

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very good location.
The hotel location was very good, in the city centre. Our room was OK, but felt a bit clogged as there was only an small window in the roof facing other buildings. We were on the top floor which was an extension of the original building, the windows in other floors looked more pleasant. Parking available for 13€/24 hours. Remember to remove the car arial before as the parking system damages it. We managed to get it replaced.
Stayed 1 night in Aug 2017

10/10 Excellent

Marcelino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and calm
Stayed 1 night in Jul 2017

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Fabulous service. Clean modern rooms. 3 unusual items: The shower gets he floor wet despite adjusting the shower head and matt, which could be a safety issue; the comforter is completely wrapped in a sheet, which is nice, but there is no top sheet to provide layers; it was stuffy but the staff fixed the temperature, we couldn't do it ourselves. That said they were very accommodating and gracious with small requests.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
The hotel was clean and centrally located. The rooms need coffee pot in room. It has the basics and is close to restaurants and old city.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Arrived Sunday evening and no food available - not even a bar snack as the bar was closed. This is Spain so no restaurants open until 8.00pm and I planned to be in bed by then after getting up rather early to make the journey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort