Vinorama Hotels

"We enjoyed our stay as a family with a 5 year old and a 5month old. The kid pool area is really enjoyable for the kids. The rooms are clean and everyone was super friendly. "

"The pool is old and needs to be upgraded. The pool furniture is old and needs to be repaired or replaced or something more modern."

"Staff is the nicest!"

"This property was perfect condition with prior ownership. Now that Hilton owns it you can tell that it's deteriorating and the quality overall has gone down including service. "

"All the staff were great! Only staff issue was with pool bartender, Leonardo, who needs some customer service training. Rooms were clean, restaurant was fabulous, very peaceful by the pool. Flowers and plants are gorgeous (great gardeners). There was an issue with the bill checking out (charged twice), which they rectified. Unfortunately, they have put a second charge through without any explanation or communication. This is very disappointing."

"This property has great potential! We did have a wonderful time as a family of four with two little ones. It was safe, clean and the food was good. Not to mention a beautiful place with a view of the beach and Sierra San Francisco mountains that are to die for. There were some standouts in the staff, JP in Guest Services, Cynthia the bartender, Santiago on the waitstaff and the whole entertainment staff were all wonderful. The staff as a whole was pleasant and their only shortfalls were in managements coordination. My issue with the resort comes down to management and coordination. Nobody talked to eachother. The front desk wasn't up to speed on anything. I would get three different answers from 3 different people and departments. They didn't know about the events, the restaurants, reservations for the restaurants etc... That being said, the restaurant situation is challenging. You cannot book until you have a room number and there are no reservations available even if you did. I was not able to try anything other than the buffet and even that I could not get into one evening. This could all be solved by management and coordination. They have potential and can easily make this top tier."

"poor,poor poor People on the lobby trying to sell memberships timeshare, poor,poor,poor. room clean,staff,breakfast and pool excelent. Once again I didn't like it again people on the looby trying selling, -they don't understand the word NO""

"Several of us got food poisoned Elevator was not working rooms smell modly and when I cook pain they just spray the room with air freshmen. No much activities around the pool"

"Hot digs are not sausage"