Rating ABYSMAL. Certainly no stars. Accommodation dire, dark, dismal, depressing, claustrophobic. Not a holiday 'apartment' as we understand it. Advertising photo gives impression that what you see is what you get. Absolutely not so! What we were allocated was totally unacceptable. Four separate tiny cell-type soul-less rooms off a short, very narrow corridor. Lounge area so small we could touch walls with outstretched arms. Basic in the extreme and certainly not as advertised. Totally without warmth or character. Not one single item of colour or decoration to make it feel inviting. We viewed, refused and returned keys to Reception saying we couldn't possibly stay there. They had nothing else to offer. Blocks located in wasteland site in what looks like an industrial estate . Not what you would expect from a HomeAway advertised property. We had to find a hotel room for the night and returned home next day, our holiday break spoiled. This complex has obviously not been vetted by HomeAway. We messaged the owner immediately telling them their property was unacceptable and not as advertised and that we were taking the matter further. They have not had the courtesy to reply to that or subsequent messages. We entered into a contract in good faith and paid in full based on what was advertised, therefore keeping our side of the bargain. The owner, Travelscape, has not. Consequently, we feel we are due not only a total refund but also the cost of a room in the Tower Hotel Waterford for the night of 24th July at a cost of Euros99 as well as our travel expenses there and back home again. We are making a formal complaint via HomeAway and also intend reviewing on the usual social media platforms under the caption BUYER BEWARE!
That we are hugely disappointed is an understatement.
