Western Massachusetts Hotel Guide - Hotels with WiFi in Western Massachusetts, Massachusetts

"I’ll start with positives. The hotel was clean and the room was spacious and comfortable. Breakfast was very good and we liked that they changed the selection each day. The negatives, about an hour before we arrived with my elderly mother I received a text message informing me the only elevator was not working that day and would be fixed by the next day. We stayed three nights and it was still broken when we left. We had to climb four flights of stairs to get to and from our room. Things break, but we found out from staff that it had been broken for several days prior to our arrival and to not be told until the last minute leaving us no time to make other arrangements was upsetting. The stairs were very challenging for us and many others. On arrival there was a “bellhop” to assist with our bags. The “bellhop” was a small young child. He was very helpful but they needed to have grown adults carrying people’s heavy bags. There was no bellhop present at any other time during our stay. We called the front desk for assistance when we checked out and someone did assist us but we knew he wasn’t happy to be carrying our bags. Our refrigerator was also broken. We had planned to keep food in the room and when we let the front desk know we were told they couldn’t do anything to fix or replace it until we left. The front desk clerk that was there late afternoon/evenings was rude and condescending and made us feel uncomfortable any time we spoke to him. He had a terrible attitude."

"Wonderful on campus stay!"

"Everything is good except coffee unavailable from time to time in the morning. Breakfast charges additional."

"Amazing front desk people. Hotel was clean and close to the coliseum."

"Room was clean. AC was efficient. staff were friendly and helpful. Breakfast was passable, a few choices. Gym was small and limited but got the job done. All the basics you’d expect from a Quality Inn, plus a great location right in downtown! "

"Breakfast dodo. "

"Breakfast was nice with several options. A problem with hot water was resolved.."

"While this is a good value for the money for a one bedroom with separate kitchenette and living area, this is basically 2nd or 3rd rate for a timeshare unit. Couch is uncomfortable to sit on and bed isn't the best. Didn't provide some very basics, such as dish soap to wash dishes and pans which are provided (luckily, we brought our own)."

"good breakfast, good parking, close to things to do"