"We showed up to check in, and there was literally nowhere for us to park our car to check in at the hotel lobby. We drove around for about 30 minutes until we ended up taking a parking ticket for a lot that was already full (there were no signs to let us know it was already full), and then we kept driving around the hotel until we just gave up and parked our car on the side of the road with our hazard lights on. I finally made it into the hotel lobby. Once in the hotel lobby, I waited about 20 minutes to be helped only to be told that they will “find me a clean room”. After waiting another 10 minutes, they finally gave us a room. Our room smelled like smoke, even though it was a non smoking room. It was still dirty. There was a nasty hair on the bathroom sink, and no soap in the bathroom. We hauled our luggage all the way to the room to find that out. I went back to the hotel lobby to let them know about how bad our room was; and to ask for a different room. They told me to wait in line like everybody else. I already waiting in line for 20+ minutes to be checked in to a dirty room, and they wanted me to wait even longer. They refused to help me, even after asking multiples to times while they had 7+ employees just standing behind the desk doing nothing while I was asking for help. This was one of the worst experiences I’ve ever had staying at a hotel in my life. Please do better! We will never be staying at the Excalibur again. They disappointed us in the worst way possible !"
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