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Reviews of Wynnstay Arms, Wrexham by Marston's Inns

2.5 out of 5
Wynnstay Arms, Wrexham by Marston's Inns
Yorke Street, Wrexham, Wales

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 387 reviews" "
Rating 8 - Good. 136 out of 387 reviews" "
Rating 6 - Okay. 65 out of 387 reviews" "
Rating 4 - Poor. 30 out of 387 reviews" "
Rating 2 - Terrible. 15 out of 387 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great visit over the weekend. Pleasant area, enjoyed great meals.
Stayed 2 nights in Apr 2024

8/10 Good

Catrin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
When we arrived the staff were very friendly, we had already checked in online but were informed the system was new and they were just getting used to it. No problems with the check in process and we were up in our room very swiftly with great instructions from the staff. Got into our room to realise that only 2 of the 3 required beds had been assembled and made up. I went down to reception to inform them of this and they said they would send someone up whilst we were out getting something to eat. We arrived back 2 hours later to the bed still not being assembled and we had 2 kids who were ready for their beds. Another trip down to reception and they sent someone up within 5-10 minutes and she assembled the bed for us. We booked a family room, sadly this was situated at the front of the property. Not far from the entrance to the pub but also was very close to bars nearby. Unfortunately, the nearby bars were very noisy until about 3.30am which disrupted our sleep considerably. Apart from that, the room was as expected for the price. No concerns really. Not sure if there are any other family rooms in the hotel but surely these would be better in the quieter rooms at the back over the hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Kirandeep

Stayed 1 night in Mar 2024

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a revamp
Stayed 1 night in Feb 2024
Response from Vikki on 17 Feb 2024
Thank you for your comments.

4/10 Poor

Tracy

Stayed 1 night in Feb 2024
Response from Wynnstay Arms on 4 Feb 2024
Thank you for your feedback.

6/10 Okay

Kelly

Travelled with family
Disliked: Room comfort
Noisy street view.
I have stayed at this hotel many times now while visiting my daughter in university and always had a comfortable stay however this time my room was at the front of the building overlooking the street and the noise was unbearable it was a Saturday night and from 10pm until at leat 3am myself and child were unable to sleep at all. We also found that the bathroom in this room had yet to be cleaned from the previous guest as there were lids from razor's on the floor and a stained plaster that looked like it had come from someone's heel. We have never had issues staying here in the past and always had a pleasant stay overlooking the car park.
Stayed 1 night in Jan 2024
Response from Ian on 2 Feb 2024
Thank you for your comments, we are sorry about the cleanliness, we will take this up with our housekeeping team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ian on 23 Jan 2024
Thank you for your review

6/10 Okay

Nick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap, dated, would be ok if the wifi was sorted
A very basic , dated hotel as soon as you get past reception area . Plus points , good , free parking , very nice reception staff. Comfortable bed, decent size TV . Negative , next to no wifi anywhere other than downstairs , which is ok, but say so in the add . And certainly don’t have in room cards bragging free wifi. General condition and decor very much , crossroads motel from the 80’s . Anyone else remember seeing an ashtray built into a lift ?? Shower is a mixer tap so either going to freeze or melt your skin off when someone else in the hotel flushes …
Stayed 2 nights in Jan 2024
Response from Ian on 23 Jan 2024
Thank you for your comments, Very sorry about the shower tap. As you can appreciate this is a very old building and there are a few Quirky features.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ian on 23 Jan 2024
Thank you for your review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Great room plenty of space comfortable beds Bath & Shower Tv and free wi-fi Complimentary tea coffee biscuits also
Stayed 1 night in Dec 2023
Response from Ian on 25 Dec 2023
Thank you for your comments

6/10 Okay

IRENE

Travelled with partner
Disliked: Property conditions & facilities
We had a good stay.Bit noisy with people coming out of pubs shouting plus church clock sounding out every hour.Had a bath but couldnt pull plug out as the chain wasnt attached to it but cleaner managed to pull it out with pliers.Would stay there again though as it is very convenient for pubs restaurants and shops.
Stayed 2 nights in Dec 2023
Response from Ian on 19 Dec 2023
Thank you for your comments

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Ian on 15 Dec 2023
Thank you for your review

10/10 Excellent

Gary

FANTASTIC ALL THE TIME
Stayed 2 nights in Dec 2023
Response from Ian on 9 Dec 2023
Thank you for your comments

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Ian on 9 Dec 2023
Thank you for your review

10/10 Excellent

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Was clean and tidy service was great friendly place
Stayed 1 night in Dec 2023
Response from Ian on 5 Dec 2023
Thank you for your comments

10/10 Excellent

KM

Stayed 2 nights in Nov 2023
Response from Ian on 22 Dec 2023
Thank you for your review

10/10 Excellent

Gary

ABSOLUTELY BRILLIANT
Stayed 2 nights in Nov 2023
Response from Ian on 28 Nov 2023
Thank you for your comments

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and food more than adequate, and quiet for a city centre location, however, it was the warm welcome which I will remember.
Stayed 1 night in Nov 2023
Response from Ian on 28 Nov 2023
Thank you for your comments, we look forward to seeing you again

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice breakfast but rooms need revamping.
Good size room and excellent breakfast but very poor shower and bathroom. Room was also very hot even at this time of the year.
Stayed 1 night in Nov 2023
Response from Ian on 19 Nov 2023
Thank you for your comments

10/10 Excellent

Barrie

Stayed 1 night in Nov 2023
Response from Ian on 20 Nov 2023
Thank you for your review

4/10 Poor

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Flakey walls
Walks were flaking paint, room wasn’t clean, bathtub was disgusting, service were rude at reception and did not listen to me.
Stayed 1 night in Nov 2023
Response from Ian on 18 Nov 2023
Very sorry about that. We are trying to get round to every room but it is taking time

6/10 Okay

M

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Shame about the condition of the rooms
Excellent location, and the staff are very helpful. However, the rooms are badly in need of a refurb, very poor.
State of my bedroom wall.
Stayed 1 night in Nov 2023
Response from Ian on 17 Nov 2023
We are sorry about this.

10/10 Excellent

Dai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ian on 17 Nov 2023
Thank you for your review

10/10 Excellent

Kenneth Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ian on 10 Nov 2023
Thank you for your review, we look forward to seeing you again

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its handy for town and in a good location
Stayed 1 night in Nov 2023
Response from Ian on 7 Nov 2023
Thank you for your comments

2/10 Terrible

George

Arrived and it was locked and couldn’t get into the hotel.
Stayed 1 night in Nov 2023
Response from Ian on 4 Nov 2023
I am very sorry about that, i am confused why you couldn't get into the hotel as reception is manned 24 hours, if it was to check in then check in starts at 2pm, as check out is not till 11am.

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rundown and noisy. They could make some easy fixes, like replacing the shower curtain and light bulbs -- the main light in the room flickered on and off. Staff was very nice, and the location is good, but the quality of the rooms seem neglected.
Stayed 1 night in Oct 2023
Response from Ian on 27 Oct 2023
Sorry about this

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent and friendly, massive room, good food and great location
Stayed 2 nights in Oct 2023
Response from Ian on 27 Oct 2023
Thank you for your comments

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ian on 13 Oct 2023
Thank you for your review

6/10 Okay

nigel

Stayed 2 nights in Sep 2023
Response from Ian on 20 Oct 2023
Thank you for your review

8/10 Good

Barry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good value for money, could do with updating and the cleaning could be better. Overall if you want a cheap stay over this would be good.
Stayed 1 night in Sep 2023
Response from Ian on 29 Sept 2023
Thank you for your comments

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful all around
Stopped n stayed the night/day. very nice hotel-staff was wonderful, room was what we expected size wise lol, comfy and clean, townspeople are wonderful , The Fat Boar next door is a great stop to grab a pint
Stayed 1 night in Sep 2023
Response from Ian on 23 Sept 2023
Thank you for your comments

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable in a good location
Stayed 1 night in Sep 2023
Response from Ian on 23 Sept 2023
Thank you for your comments

6/10 Okay

Ursula

Travelled with family
Disliked: Amenities
The town center is depressed and lacks any vibrancy. The hotel must once have been attractive, but now it’s a hangout for TV sports watchers, pool players and (friendly) rowdy locals. Room was okay, rather run down, but the bed was comfortable. Helpful staff.l
Stayed 1 night in Sep 2023
Response from Ian on 16 Sept 2023
Thank you for your comments

8/10 Good

Lorna

Liked: Staff & service, amenities
It wasn’t the most modern property but it has lots to offer in terms of convenience & access to shops & eateries. The beds were so comfy & the fan a very welcome addition in the heat. Staff were courteous, polite & informative.
Stayed 2 nights in Sep 2023
Response from Ian on 10 Sept 2023
Thank you for your comments

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently sited in the heart of Wrexham, which made my days out by bus/train easy and convenient. The room itself was clean and tidy, and surprisingly quiet for a town centre location. I had the hotel breakfast on one of my mornings there, and this was of good quality and reasonably priced. Dissapointingly for a Marstons Brewery owned hotel, none of their real ales appeared to be available at the hotel bar.
Stayed 2 nights in Aug 2023
Response from Ian on 4 Sept 2023
Thank you for your comments

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and helpful staff.
Stayed 1 night in Sep 2023
Response from Ian on 4 Sept 2023
Thank you for your comments

10/10 Excellent

Janaya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation. Food on site. Staff were friendly, warm and kind. Great location.
Stayed 2 nights in Aug 2023
Response from Ian on 2 Sept 2023
thank you for your review

6/10 Okay

Tracey

Stayed 2 nights in Aug 2023
Response from Ian on 31 Aug 2023
Thank you for your review

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, room comfort
Nice and friendly and excellent service
Stayed 2 nights in Aug 2023
Response from Ian on 30 Aug 2023
thank you for your comments

8/10 Good

Lee

Stayed 1 night in Aug 2023
Response from Ian on 19 Sept 2023
Thank you for your review

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfy bed at good price
The pictures of the hotel show a refurbished building at the front, unfortunately the hotel reception (24Hrs) is at the back, there's a car park with a couple of charge points. The hotel is typical 1980's hotel and doesn't look like its been refurbed since, all as clean as the tired decor allowed, beds notably comfortable, shower odd and noisy but functional until water pressure dropped (2nd floor room). Rooms not air-conditioned but large fan provided. Basic accommodation for a basic price with a comfy bed, right in the middle of Wrexham.
Stayed 1 night in Aug 2023
Response from Ian on 29 Aug 2023
Thank you for your comments

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrexham
Everyone was very friendly. Breakfast was super value at £8.75. Overall brilliant overnight stay
Stayed 1 night in Aug 2023
Response from Ian on 29 Aug 2023
Thank you for your comments

10/10 Excellent

Lestin-Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Red head young lady on checkout was rude as i asked for a breakfast refunded after noone was in when went for breakfast as id had some toast while waiting for someone to turn up tried to say technically id had the breakfast i was not impressed and had to explain i paid for a cooked breakfast but staff was on a cigarette break so i did not have time she was very abrupt and claimed i had attitude. I was not happy at all now i look back.
Stayed 1 night in Aug 2023
Response from Ian on 26 Aug 2023
Very sorry about this, I will look into this.

8/10 Good

Colvyn

Stayed 4 nights in Aug 2023
Response from Ian on 26 Aug 2023
Thank you for your review

8/10 Good

Mrs M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to the restaurant we like to dine in and suits us for this reason. The staff are very friendly and accommodating. No real down sides.
Stayed 1 night in Aug 2023
Response from Ian on 8 Sept 2023
thank you for your comments

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrexham hotel friendlyness
One night stay for a family party get together living in the Wrexham area. Third time hotel accommodation acceptably.
Stayed 1 night in Aug 2023
Response from Ian on 20 Aug 2023
Thank you for your review

8/10 Good

Samantha

Stayed 1 night in Aug 2023
Response from Ian on 8 Sept 2023
Thank you for your review

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Perfect for a location for surrounding areas
Great location, nice little hotel. Was clean and welcoming, just a little TLC needed in the bathroom and the shower needs updating to make it excellent instead of good.
Stayed 2 nights in Aug 2023
Response from Ian on 18 Aug 2023
Thank you for your comments