X Rocks Theater at Horseshoe Las Vegas

Extremely Disappointing Experience at Rio Hotel This was by far one of the worst hotel experiences I’ve had. Prior to being assigned the first room, I specifically requested an upgrade. Unfortunately, the room we were given had bed bugs, which was completely unacceptable and extremely concerning. Because of the bed-bug issue, we had to be moved to another room. The room we were moved to was the room that had been requested as an upgrade, but it was actually smaller than the original room and did not feel like an upgrade at all. I want to be clear that my upgrade request was made before we discovered the bed bugs and was not something the hotel provided as compensation for the situation. The second room also had a non-functioning mini fridge, adding another inconvenience to an already unacceptable situation. We were also charged incorrectly for our stay, which needs to be reviewed and corrected immediately. The pool experience was equally disappointing. A poolside food menu was prominently displayed, but when we attempted to order from it, we were told that the advertised food options were not actually available. This was extremely misleading and left us having to leave the pool area and go indoors to find food. Requested Resolution Given the circumstances, I am requesting a substantial adjustment to my bill, specifically: * A full refund for the night affected by the bed-bug incident * A full refund/reversal of any incorrect charges * An additional $300 hotel credit

Super limpio, nos encanto nuestra estancia este hotel supero mis expectativas!

We picked Treasure Island due to its location to walk to the Sphere and it wasn't a budget buster. We stayed in 17043 which faces directly to the gaudy Trump tower which was a downer. The beds were very comfortable, but most else was a disappointment. The hotel is very dated and in need of an overhaul. The bathtub had mildew/black on the caulk. The brown chair in the room looked like it was from 1930 and I never sat in it. The only apps on the TV were Netflix and Youtube and you couldn't add others. The main casino/lobby floor absolutely reeked of smoke. I dreaded walking in/out each day. We were in other casinos and none smelled like that. In hindsight, we should have stayed at the Venetian or Linq which are so nicely maintained, have great restaurants (not too expensive) and a lot more to offer. It was nice though that the Venetian was right across the street to eat at their restaurants and walk indoors to the Sphere; about a 15 minute walk. The main restaurant/diner at Treasure Island was decent. Simple menu and ok. Having CVS and another little store in the lobby was nice.