Lovely building and location, nice touches in the room but marred by poor service and the horrendous amount of noise. On arrival we asked for a quiet room but were given a room on the first landing which meant we could hear every conversation in reception and every guest coming up the stairs and opening doors and closing doors. We could hear every footstep in the room upstairs and noise from the room next door. We asked to change rooms but were told the hotel was full and the noise would stop when the restaurant closed. It didn’t, it got worse. At 11:30pm when the vacuuming started, my husband had to go down in his pajamas and tell them to stop as we were trying to sleep. The vacuuming stopped but the banging and talking carried on until after midnight. I got maybe two hours sleep. Service was poor, there was no milk in the room so we rang down and asked for some and it didn’t turn up. I was really looking forward to staying here but it was one of the worst hotel experiences I’ve ever had. Such a shame because there were some nice things about it but the noise was intolerable.
