Puerto del Carmen Beach Holidays

This was the first time we’ve done all-inclusive and we were pleasantly surprised. We had a room with a double bed and a single bed. The double bed was really comfy. The single bed was pretty hard and not comfy but it was fine for my daughter. The room was clean and pleasant. The breakfasts were really good- loads of options to suit all tastes. The lunches and dinners also had a lot to choose from. I wouldn’t say the food was gourmet but some really decent options and we always enjoyed them. We went in June so it wasn’t busy and we always got a table straight away. We were really impressed with the evening entertainment - some really impressive acts. The surrounding area itself was fine- typical seaside shops. We didn’t really spend much time there and chose to explore the island. Overall a really nice experience.

The hotel is in a good location for the beach and nearby bars and restaurants. The staff are very friendly and helpful. The hotels policy in relation to the amount charged for the use of the in room safety deposit box is disappointing, they know you need one to keep passport and valuables safe and yet charge you €4 a day which reflects poorly on the hotel when it is for the safety of guests belongings and you have little choice but to pay it. Also disappointed with the policy not to allow the AI drinks for the area which shows sport (football) as the entertainment bar was of no interest but watching the occasional football match on TV in the evening was.

SAUNA NOT WORKING, NO WATER IN THE ROOM, NO IRON IN THE ROOM

Just what we needed and expected.

Close to airport for a short stay. Clean, quiet and spacious room. Nice pool area with plenty of sunbeds. Buffet was a little hit and miss but overall good.

Just what we needed and expected.