Puerto del Carmen Beach Holidays

Lovely room with sea view and large balcony. Very small pool area and limited snacks available for AI had to order and wait at the bar for food.

A wonderful complex, staff always there when needed. Peaceful and relaxing

Great time had. Their greatest asset is their staff. All warm and welcoming. Couldn’t do enough for you. Remembered me and my drink preference from a year ago! Don’t know how to they do it. Food options were more limited this time. But more space for more guests. Still excellent food though. Room was lovely. Very comfortable beds and spacious. Grounds very clean. Very clean through out. Towels seemed to be changed every day. Chocolate on pillow at night was nice. Will be returning a few times next year. Can’t wait!

SAUNA NOT WORKING, NO WATER IN THE ROOM, NO IRON IN THE ROOM

Rooms were fairly basic but nice enough. 1 restaurant with same sort of food each day. There’s a pool bar in the day and a bar open in the evening. Not enough loungers by the pool as people leave their towels out from early morning. There are signs saying people can’t do that but no evidence to show anyone was checking. Not enough parasols so most of the beds are in direct sun all day with no shade options

A wonderful complex, staff always there when needed. Peaceful and relaxing

Place seemed a bit tired decoratively. Hotel management seemed a bit over-keen on rules and less focussed on the customer experience. For example, no information provided on wi-fi or how to contact reception on the room phone or where the restaurants were, but extensive rules on what to put in the safe or when you could have your patio door open were prominent. Restaurant food borderline ok, but you won’t be raving about any of it. Didn’t use the pool area because of the extraordinary lounger charge - 55 euro per day for 2! Be aware!

A wonderful complex, staff always there when needed. Peaceful and relaxing

Great time had. Their greatest asset is their staff. All warm and welcoming. Couldn’t do enough for you. Remembered me and my drink preference from a year ago! Don’t know how to they do it. Food options were more limited this time. But more space for more guests. Still excellent food though. Room was lovely. Very comfortable beds and spacious. Grounds very clean. Very clean through out. Towels seemed to be changed every day. Chocolate on pillow at night was nice. Will be returning a few times next year. Can’t wait!

A wonderful complex, staff always there when needed. Peaceful and relaxing

Very well equipped apartment. Comfortable bed and sofa. Aircon very efficient. Ground floor apartment perfect for us and easy walking to the decent size pool. Great position within easy walking distance of restaurants and shops.