Puerto del Carmen Beach Holidays

Lovely hotel

good location

My mum and I had an amazing stay at this hotel and thoroughly enjoyed our holiday. From the moment we arrived, the reception staff were incredibly helpful and welcoming. The bar and restaurant teams provided excellent service throughout our stay, and the animation team truly made our holiday extra special. The food was delicious with plenty of choice, although a little more variety at breakfast would have been appreciated as it was quite similar each morning. The drinks were very good, though there were occasionally long queues at the bar during the late evening. The rooms are slightly dated, but they were cleaned every day to a high standard, and the housekeeping service was excellent. The location is perfect, with the beach just a short walk away and plenty of shops and restaurants nearby. We particularly enjoyed taking the bus (Line 03) from the San Antonio Hotel to the final stop in the Old Town and then walking back to the hotel, taking in the beautiful views along the way. A special thank you to Ivan and Ayman from the bar team for their hard work and friendly service, and to Filippo, Sabrina, and Celina from the animation team. They were fantastic—always entertaining, full of energy, and genuinely lovely people who made our stay even more memorable. Thank you, Relaxia, for a superb holiday. We would happily return and highly recommend this hotel to others. ⭐⭐⭐⭐⭐

Rooms were fairly basic but nice enough. 1 restaurant with same sort of food each day. There’s a pool bar in the day and a bar open in the evening. Not enough loungers by the pool as people leave their towels out from early morning. There are signs saying people can’t do that but no evidence to show anyone was checking. Not enough parasols so most of the beds are in direct sun all day with no shade options

Room and hotel was clean, the all inclusive was basic, food lacked any quality. I'd rather pay more money and have better quality food. The pool bar you had to buy a plastic glass, and if you wanted a fresh pool towel had to pay two euro. However, for the money I would consider staying with the kids again. Just feel the property could do so much better with some investment in the upkeep of the hotel.

The rooms are fabulous and well maintained by the cleaning staff. Shower is powerful and the toiletries are Rituals which are lovely so no need to black shampoo, conditioner, shower gel or body lotion. Mini bar is well stocked and prices are very reasonable. The outside beds on your patio are a lovely touch when you just want a quiet day. Danielle was the star of the show for us. She was everywhere ensuring every one was having a lovely time and checking if breakfast was okay etc. The spa was brilliant and I had 4 treatments while here, Patricia was my favourite therapist. Breakfast gave lots of choice and the restaurant manager was always at hand to ensure that everyone had what they needed. There was a large choice on the buffet with an additional menu for eggs, pancakes and tostadas. The reception staff were brilliant with Mario standing out above the others for his constant smile and positivity, his professionalism and his attention to detail. We dined at La Kentia and all was beautiful. I only wish you could order a side of potatoes or vegetables with the main as there seemed to be something absent from the dishes. We ate here twice and whilst the quality and presentation was second to none, the lack of Vegs or a Carb would make me have to think about another visit. We didn’t eat in the buffet restaurant so can’t comment on that but the menu looked very good. The sunbeds were the best we have ever lain on. The comfort was brilliant! Can’t wait to visit again.