Punta Cana Kid friendly Holidays

Ocean Blue provides excellent overall service. The staff are courteous, polite and always willing to help. The room we occupied was large, comfortable and a joy to stay in. Both the food and beverage qualities were great. As a beach side property, Ocean Blue is great value for the money. The lounge area being breezy all the time is a delightful place to spend time and the musical programs were a delight. I would strongly recommend Ocean Blue as a family resort.

We had an incredible stay here for our honeymoon. Beautiful beach waters and the food was excellent as well. The staff was wonderful and our Butler, Juan was fantastic from start to the finish of our stay. We will certainly be considering returning here in the future!

This hotel was excellent! The food, staff and amenities were all great

Fuimos de aniversario y quisimos dar una segunda oportunidad luego de ir en Agosto ya que nos encanta la propiedad. Sin embargo, pedimos unas amenidades para nuestro día especial y nada llegó. Solicitamos unas reservaciones y gracias que resolvieron pero tuvimos el mal sabor de tener la reservación mal hecha y si no podían resolver nos quedábamos sin cenar.

This was my first experience at Zel Punta Cana, and overall it was a great stay with many positive highlights. The concierge team was excellent very informative and welcoming. My favorite staff members were Juan Gonzalez and Rafael, who truly stood out with their professionalism and kindness. I’d also like to recognize the woman who delivered room service(Daisy), as well as the bartenders and DJ, who were all great and added to the enjoyable atmosphere. The restaurants were very good, and the service was accommodating and pleasant. However, the food could be improved. I would love to see more variety in the menu, especially for room service, along with better availability. Food temperature should also be maintained warmer when served. The rooms were very nice and comfortable, though the cleaning service could definitely be improved for a better overall experience. Since this is a new hotel in Punta Cana, I believe there is room to elevate the level of service with additional training for some staff members. The one area that really needs attention is beach service. Unfortunately, I constantly had to get up to get my own drinks, as servers were rarely available or visible. Overall, Zel Punta Cana has great potential. With some improvements in food service, housekeeping, staff training, and beach service, this hotel could become an exceptional destination. I would still recommend it and look forward to seeing how it improves over time.

Great place for kids! Pools and the beaches are amazing as well. Staff is very friendly and polite.

This hotel was excellent! The food, staff and amenities were all great

Staff was wonderful, rooms were clean and comfortable, out butler, Alexander Rijo was amazing.