Ko‘olauloa District Pet-friendly Holidays

Even though our stay was short the hotel overall was amazing!! The staff was pleasant and our room was more than what we expected!! We would recommend this hotel to all of our family members and friends!!

Room was very clean, shout out to Romel? who made our room clean everyday and his hardworking will not go unnoticed. He was very kind and hard working he serviced our room in 509 our whole stay Loved the outdoor pool and all the shops inside. Bonus with the Japanese store Lawson

Amazing property

We enjoyed the location and the cleanliness of the hotel. We enjoyed the coffee bar on our floor, and the use of the bicycles. The pink bicycles were adorable. Overall, the service was subpar. Almost every interaction with hotel staff, with the exception of the restaurant, was unwelcoming or unfriendly. When I asked for an early check in, they asked for my phone number and I was told I would receive a call. I did not receive any call. When I checked in, I mentioned this. They did not apologize. When requesting towels, the service was quite slow. The pool area was also subpar with an unsightly under construction area as the first view of the pool area. Service staff at the coffee shop consisted of only one barista. She appeared overwhelmed and greeted us without looking at us. Lastly, we asked for our car in advance and was told it would be waiting off to the side ready to go. 15 minutes later, the car was not waiting for us.

Couldn't have booked a better hotel and location for the price! Superrr convenient to Waikiki beach and will definitely book here again in the future. Family friendly and staff was amazing. 10 out of 10 due to price, location, amenities and overall value.

Nice view and next to the beach as well as to a lot of stores and outdoor malls. My only complaint are the “hidden” extra fees or costs of things that we thought would be included or priced at a certain rate. Example: I thought breakfast would be $40 per person as mentioned on Expedia, but after visiting the breakfast options (Longboard Club and Swell) Longboard Club was $175 per day (via there Longboard Member Card) for their buffet options to include breakfast and dinner where as Swell Restaurant is à la carte for meals that are $20+. I assumed I could pay $40 for breakfast for me and my wife at least at one of these options, but it was not true. Expedia got some things right, but it would be good to also verify some things on the hotel website directly to plan better. Resort fee also added up quickly, but covered a lot of indoor hotel activities like classes or workouts. Unfortunately we were unable to partake in these. Random note: our room did not have a microwave for the food that we saved, but staff were able to quickly provide one to our satisfaction. Just make sure that the view you want is in the gallery of the stay booked. Ours said Oceanview and had a partial view which is what we ended up with. Wifey was unhappy with the partial view. Other than that, all the staff were very helpful and accommodating. Also valet parking was smooth and easy for entering/exiting privilege’s. I would give this place a 7.5/10 (because of the unexpected additional costs).