Tancah Pet-friendly Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

I loved everything, especially the staff, they were great, very friendly. I remember some names like Luis, Dalila, Adriano, Hector, Noberto, Francisco, Rodrigo, Lizette, and the others. I really recommend them. They're wonderful, congratulations. Thank you so much for everything.

Clean rooms and very friendly staff. Very fun party atmosphere

Best place I stayed in. Great service and location. Love the hotel and staff

The staff was wonderful, fast prop you had access to the beach that was very easy to get to the clean rooms the balcony of view the option of leaving getting two places that were very close

I loved everything, especially the staff, they were great, very friendly. I remember some names like Luis, Dalila, Adriano, Hector, Noberto, Francisco, Rodrigo, Lizette, and the others. I really recommend them. They're wonderful, congratulations. Thank you so much for everything.

The resort was absolutely amazing! So beautiful and relaxing. This resort was so amazing and super serious with any and all allergies. We had a gluten free diet restriction and dairy free allergy in our travel group. Both felt completely safe and felt wonderful the entire time! It was so impressive and so comforting to travel someone and not have to worry about a food reaction. Not to mention, the food and drinks were amazing! Definitely will be traveling back!

Amazing just amazing experience

LA HABITACION CON UNA BUENA VISTA MUY LINDA LIMPIA Y LOS DE LA RECEPCION MUY ATENTOS

I didn't select breakfast as part of my itinerary. The biggest issue is the sargassum weed. The hotel must take proactive steps to prevent large build-ups. Otherwise, it's impossible to use the beachside. The smell is awful. The majority are using the pool, but its cleanliness is in question. Some beach towels are so old that you can see how thin they have become after the washing and drying process. The rooms are good and clean. Staff are very polite and helpful.

Clean rooms and very friendly staff. Very fun party atmosphere